Driver_Power_State_Failure BSOD 9f

[Taobound]

Hiya 7 Forums,

Recently my computer has been getting the driver power state failure bsod at random. It happens at random occurrences, from playing video games to simply browsing the internet. I've already system restored my computer and the error keeps coming back.

Upon starting the computer, this is the information I can gather.

BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8007D2DA10
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA80091F39B0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Please help me fix my computer,

Thanks

 

[koolkat77]

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[Taobound]

Thanks for the help. Attached is the diagnostic file

 

[koolkat77]

0: kd> !irp fffffa8008812410
Irp is active with 4 stacks 2 is current (= 0xfffffa8008812528)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			[COLOR="red"]Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8007e34980 00000000 fffff8800f422fa4-fffffa8009a47bf0 Success Error Cancel pending
	       \Driver\ACPI	nvlddmkm
			Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 fffffa80088be040 00000000 fffff80002cb3ce0-fffffa8009fe57f0 Success Error Cancel pending
	       \Driver\nvlddmkm	nt!IopUnloadSafeCompletion[/COLOR]
			Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80091c9310    

			Args: 00000000 00000000 00000000 00000000
----------------------------------------------------------------------------------
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f2df000 fffff880`0ffcb000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: [COLOR="red"]nvlddmkm.sys[/COLOR]
    Timestamp:       [COLOR="Red"] Tue Jul 31 21:05:15 2012 [/COLOR](5017F42B)
    CheckSum:         00CD57E5
    ImageSize:        00CEC000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update to the latest drivers for your graphic card. Follow the method below:

1. Download and install Driver Sweeper:
   → |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
2. Download the auto-detect tool for AMD.
   → AMD Driver Autodetect
3. Boot into Safe Mode from Advanced Boot Options:
   → http://www.sevenforums.com/tutorials/666-advanced-boot-options.html
4. Type in Driver Fusion in Search
5. Remove all drivers
6. Boot normally now, and install the latest drivers from the
   auto-detect program you downloaded.

If you prefer downloading the drivers manually from the manufacturers website or from a source like filehippo, avoid the CCC - Catalyst Control Center part during installation. It does cause troubles.

After installation of the newest drivers observe for more BSoDs.
You may also take the FurMark test:

Video Card - Stress Test with Furmark
→ http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Monitor your temps with Speccy during these tests
→ Speccy - System Information - Free Download

Keep us posted

 

[koolkat77]

Were you able to resolve the BSoD problems?

 

[Taobound]

It managed to not blue screen until yesterday. I uninstalled all the drivers and I started to install that back one at a time to isolate the incident and see what driver is causing the problem.

It turns out it's the Intel display driver that I downloaded from here;

Model Content Page

The driver is rather important though, especially for a gaming computer.

Thanks for any help you can give me

 

[Taobound]

I apologize for the faulty link. It turns out the driver is the Intel display driver.

Intel Display Driver V15.28.4.64.2843-WHQL-4ID-IVB-SNB(52k) for Windows 8.
ibxHDMI: V6.14.0.3097

The computer works completely fine without it. Once it's installed though the driver_power_state_failure BSOD comes back

 

[koolkat77]

Try getting it from here Intel Download Center

 

[Taobound]

I used the automatic driver finder tool and it said:

A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

 

[koolkat77]

What are you trying to play games with? The nvidia card or something else

 

[Taobound]

When attempting to play any game with solely the nvidia driver it doesn't have the capability to play any game. The nvidia driver might only be for 3d gaming, of which I still would require the intel graphics to play with.

 

[Arc]

When attempting to play any game with solely the nvidia driver it doesn't have the capability to play any game. The nvidia driver might only be for 3d gaming, of which I still would require the intel graphics to play with.

Not at all. Any display driver is for any game.

So do you change Monitor's connection every time, to use intel driver and nvidia driver?

Remove the startup items.

Sidebar    %programfiles%\windows sidebar\sidebar.exe /autorun    NT AUTHORITY\LOCAL SERVICE    HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Sidebar    %programfiles%\windows sidebar\sidebar.exe /autorun    NT AUTHORITY\NETWORK SERVICE    HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Sidebar    %programfiles%\windows sidebar\sidebar.exe /autorun    Pringus\UpdatusUser    HKU\S-1-5-21-1558240799-3955271984-3846666124-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
        Pringus\UpdatusUser    HKU\S-1-5-21-1558240799-3955271984-3846666124-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
swg    "c:\program files (x86)\google\googletoolbarnotifier\googletoolbarnotifier.exe"    Pringus\UpdatusUser    HKU\S-1-5-21-1558240799-3955271984-3846666124-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
swg    "c:\program files (x86)\google\googletoolbarnotifier\googletoolbarnotifier.exe"    Pringus\Dingus    HKU\S-1-5-21-1558240799-3955271984-3846666124-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Steam    "c:\program files (x86)\steam\steam.exe" -silent    Pringus\Dingus    HKU\S-1-5-21-1558240799-3955271984-3846666124-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
IgfxTray    c:\windows\system32\igfxtray.exe    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HotKeysCmds    c:\windows\system32\hkcmd.exe    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Persistence    c:\windows\system32\igfxpers.exe    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SynTPEnh    %programfiles%\synaptics\syntp\syntpenh.exe    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
ThpSrv    c:\windows\system32\thpsrv /logon    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Teco    "%programfiles%\toshiba\teco\teco.exe" /r    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TosSENotify    c:\program files\toshiba\toshiba hdd ssd alert\toswaitsrv.exe    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TosWaitSrv    %programfiles%\toshiba\tphm\toswaitsrv.exe    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TosVolRegulator    c:\program files\toshiba\tosvolregulator\tosvolregulator.exe    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TosNC    %programfiles%\toshiba\bulletinboard\tosnccore.exe    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TosReelTimeMonitor    %programfiles%\toshiba\reeltime\tosreeltimemonitor.exe    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
RtHDVCpl    c:\program files\realtek\audio\hda\ravcpl64.exe -s    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
RtHDVBg    c:\program files\realtek\audio\hda\ravbg64.exe /forpcee3 /maxx3    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

Remove all Toshiba Programs.

Start Menu\Programs\TOSHIBA    
Start Menu\Programs\TOSHIBA\Multimedia
Start Menu\Programs\TOSHIBA\Multimedia\TOSHIBA Media Controller 
Start Menu\Programs\TOSHIBA\Networking 
Start Menu\Programs\TOSHIBA\Networking\Bluetooth
Start Menu\Programs\TOSHIBA\Support 
Start Menu\Programs\TOSHIBA\Utilities

If you connect your monitor to the nVidia Card, it will use nvidia driver. And, if you connect the monitor to motherboard's output, it will use the intel display driver. only by that way you can shift your drivers not otherwise.


So please tell us in detail, how do you do it on your Qosmio X775 laptop?

 

[Layback Bear]

Just a though. Fill in your (( My System Specs)) completely using User CP at the top of the page using this program.
Speccy - System Information - Free Download
It will help those that are trying to help you.
Look in the lower left corner of this post and tick on My System Specs. It will give you a idea of what is needed.

 

[Taobound]

I followed all of your instructions however I'm not certain what you're asking.

What I mean to say was that when solely the nvidia driver was installed the video games I was attempting to play (specifically planet side 2) would not permit me to do so because my graphics card was not sufficient. However when I reinstalled the driver for the intel display driver the crashes began to occur again.

What exactly are you asking arc?
And sorry if I'm not being as helpful as possible. Technology seems to be the bane of my existence.

Muchas gracias!

 

[Dave76]

I apologize for the faulty link. It turns out the driver is the Intel display driver.

Intel Display Driver V15.28.4.64.2843-WHQL-4ID-IVB-SNB(52k) for Windows 8.
ibxHDMI: V6.14.0.3097

The computer works completely fine without it. Once it's installed though the driver_power_state_failure BSOD comes back

Your System Specs say you are running Win7, don't use the Windows 8 beta driver, it's not for Win7.
Use this one:
Intel Display Driver(v1.0; 07-04-2011; 167.98M)

Most laptops with integrated and discrete graphics have settings that might disable one of the graphics systems.
What power setting are you using?
A power setting to conserve battery life may disable your nVidia graphics.
Check your manual.

 

[Taobound]

I attempt to install the prior driver version but when I run the executable file the setup won't even open (and I've redownloaded it three times). I also run my computer on high performance so I don't believe that would cause any difficulties.

 

[Dave76]

Usually when installing a driver and it discovers a newer version already installed it won't install the older version.

Go to Device Manager, under Display adapters, right click the Intel device, choose Properties, Drivers tab, click the uninstall button.
Then re-boot, Windows will install a default driver, you should be able to install the correct driver.

You should be running the Power setting on Balanced, this will allow your CPU to idle when not stressing the system and run on full power when needed.
This will help to keep the CPU from overheating and reduce battery drain when on the battery.
This may have some effect on the Intel graphics, depends on the sub settings.

Check you BIOS for Graphics Card settings, post the options here on your next post.
Looking for the options for the two graphics devices.