Duplicated emails

[BILLANNEM]

Hi
Can someone tell me how to stop my emails coming through twice?

Thanks Anne

 

[richc46]

Welcome

Can you give more information; name of email provider and name of email client?

 

[Saltgrass]

Maybe you need to set it up to remove the e-mails from the server after being received.

 

[IggyAZ]

Maybe you need to set it up to remove the e-mails from the server after being received.

I bet that is the answer. Good one.

 

[BILLANNEM]

Welcome

Can you give more information; name of email provider and name of email client?

I have set it up to remove from provider once received. Thank you

 

[Saltgrass]

OK, how do these duplicate e-mails arrive? During the same sync cycle or later? Do you have two entries for the same account?

Have you imported settings from an earlier install?

The e-mail client you are using might be helpful, as requested earlier.

 

[Kari]

Hello Billannem, welcome to the Seven Forums.

I guess you are using Outlook, for this is a not so rare "feature" of it.

The most common reason is when original messages are left to the server. You said this is not true in your case, so let's move to the next.

When Outlook gets mail from the server, it closes the connection after all new items are read, and only then deletes the originals if user has chosen this option. Sometimes it happens, that an external application, firewall etc. causes a short break in connection before it's properly closed. When this happens, Outlook continues after the break to read the messages until the last one, then reads once more those already read before the break.

Conflicting rules are one common explanation. For instance, you have a rule where all items containing the word "Mom" in the sender name or address are moved to a folder "Family", and you have another rule where all items containing the word "Dad" in the message body are moved to that same "Family" folder. In this case, if your mother sends you an email, telling something about your dad, the message is copied (moved) two times to folder "Family" because it fulfills both rules.

Sometimes you have two email aliases pointing to same POP account. An example from my life: my mobile phone operator has a system, where every mobile phone number automatically gets an email address [email protected], (xxx-yyyy-zzzz = phone number). The user can then create an alias for that same email account. My Finnish name Kari is not very common here in Germany, so [email protected] was free and I took it. Now these two email addresses point to the same POP account; If I set up both accounts in Outlook (pointless, but people often make this mistake), when Outlook gets new mail, it reads every message twice; once for [email protected] and once for [email protected].

Today more and more people are using smartphones, synchronizing Outlook calendar and messages with phone. When synchronization is ongoing when you receive new mail, it's an almost sure method to get some duplicates.

Maybe this helps you not, however these are the most typical reasons for duplicate emails.

Kari

 

[profdlp]

All of the above are good suggestions. One more I'd throw into the mix is to check any email rules you may have. I had a problem a few years back where I accidentally had things sorted by both incoming email address and type, leading to duplicates. For instance, something coming in under my old Adelphia address from SevenForums might have ended up in both the "Adelphia" and "Tech" folders due to competing rules. :huh:

 

[BILLANNEM]

Thanks everyone for their help in resolving the problem I had with receiving duplicated emails. The problem has now been resolved.

I found Windows XP alot easier to operate but feel the need to stick with Windows 7 so I can keep up with technology.

I hope that you all that offered suggestions see my thread and thanks again

Billannem

 

[Kari]

Could you please tell us what was the issue, and how did you solve it? It could help others in the future.

 

[BILLANNEM]

Hi all,

Under Hotmail options I had my email address put in twice , once I deleted one of them that cured the problem. Hope that helps others in the same situation. Sorry for not passing this on sooner.

Cheers
Anne

 

[BILLANNEM]

OK, how do these duplicate e-mails arrive? During the same sync cycle or later? Do you have two entries for the same account?

Have you imported settings from an earlier install?

The e-mail client you are using might be helpful, as requested earlier.

Yes I did have 2 entries for the same account, once I deleted 1 all was good .
Thanks

Anne