Dvd drive not working

[InFlames01]

I've recently bought a new computer with windows 7, and pretty much as soon as I'd installed the OS, the dvd drive stopped working

I've tried deleting the upper and lower filters, disabling the driver signature enforcement, and also tried disabling integrity checks, but nothing seems to work

It shows up in device management, but when I try to access it, it just crashes, and I have to reboot, same when I try and insert a CD, although it does sometimes work through autorun, although not 100%

 

[whs]

That looks like a driver problem (unless the drive itself is defunct). Try to find the latest driver from the manufacturers website.

 

[DocBrown]

Desltop or laptop computer ? Make & Model ?

DVD drive Make & Model ?

 

[InFlames01]

It's a desktop, Andromeda ST20 from cube 247
DVD is Sony Optiarc AD-7240s

Just looking at the new drivers now, so I'll get back to you on how that works

 

[InFlames01]

Well, just got an autoplay from the first disk I put in after a reboot, I'll see if it works, so it looks like drivers were out of date

 

[whs]

Good, keep us up-to-date. Would be interested whether the driver fixed it. This seems to be a pretty common problem.

 

[InFlames01]

Hmm, still causing device manager to crash, and not got an autoplay the next couple of times, might just have been a coincidence

 

[BWK]

Have you tried turning off your pc and unhooking the dvd drive. Turn pc back on to allow it to see no drive. Then power back down and plug the dvd drive back in and let windows try to pick it up as new hardware and see if that helps.

 

[InFlames01]

Just tried that, and it wasn't recognised as new hardware, although it showed up as normal, any ideas?

 

[BWK]

Uninstall all drivers for it and reinstall the latest. Maybe the clean install instead of updating drivers may be helpful. After the installation of the newest drivers restart pc.

 

[InFlames01]

Again, tried that just now, and seems to be no response, trying to install various disks still causes a crash

 

[BWK]

Do you have a working spare dvd drive to install to see if maybe your new one is the problem? Try and see if maybe you have a bad drive and if not that then maybe something onboard. Drivers don't seem to be doing anything.

 

[whest]

Put up your system specs - there are a few other fixes, but need to know your system.

 

[InFlames01]

Don't have a spare DVD drive, but I switched it to another slot on my Motherboard, so seems to be a problem with it, I'll see if I can get hold of another one and test that, but might not be for a couple of days

About my system:
AMD Phenom II 955 Quad Core Processor 3.2GHz
8Gb DDR2 RAM
ATI Radeon 5770 graphics
Windows 7 Home Premium 64bit
Sony Optiarc AD-7240S DVD Drive

Not sure if you'll need anything else, but if so, just give me a shout about what, and I'll post it asap

 

[whest]

Product Page
AD-7240S - Sony Optiarc America
Firmware Page
Latest downloads for SONY Optiarc DVD RW Series - Sony Optiarc America

Try the firmware upgrade firstly if you havent already done so. Note this - OUR FIRMWARE UPDATES ARE NOT COMPATIBLE WITH THOSE PROVIDED BY THE OEM VENDORS (e.g. HP, DELL, FUJITSU-SIEMENS ETC.).
AD-7240S (S-ATA) version 1.03 - make sure you reboot the system

If it wont install and you get a OS mismatch error - meaning its written for vista or xp you can try installing it in compatibility mode with OS its written for :

To install a driver, program or firmware in compatibility mode - right click the setup.exe file - click properties - click compatibility - check run in compatibility with vista/xp etc - check run as administrator - leave the rest blank. Start setup.exe and install.

I was hoping you might have an intel chipset, but its more than likely nforce or amd - you could try getting the latest chipset drivers for your board - you should be able to find them at one of these 2 sites :

Drivers - Download NVIDIA Drivers
download from Guru3D.com

 

[InFlames01]

Sorry about the delay, had to get some sleep

Well, already done the firmware update, so don't think it was that, but went to the NVIDIA website and downloaded the latest drivers (Good call, was an nforce 720a), and got an autoplay from the first CD I put in again, I'll keep you posted on anything that happens

Update: No crash on putting the second disk in, don't want to curse it, but I think that worked, thanks for your help, whest, and thanks to everyone else who tried

 

[whest]

great and thks for the reply