Solved DVD writer not working

[AlanDavies]

My DVD writer stopped working. In the Device Manager > DVD > Properties I found this message: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" What do I need to do to resolve this problem?

 

[Dude]

AlanDavies,

Welcome to the forums. Have a look at this page.

:ar: DVD Drive error

To resolve this problem on a computer that is running Windows 7, use the Hardware and Devices troubleshooter to fix the problem. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly.

Note: To make sure you have the most up-to-date troubleshooters from the Windows Online Troubleshooting Service, your computer should be connected to the Internet. For more information, see Troubleshooting in Windows.

Open the Hardware and Devices troubleshooter by clicking theStart button , and then clicking Control Panel. In the search box, type troubleshooter, and then clickTroubleshooting. Under Hardware and Sound, click Configure a device.* If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

 

[AlanDavies]

Thanks Dude

Thanks for your reply. I have fixed the problem following these instructions:-http://pcsupport.about.com/od/findbyerrormessage/a/code-19-error.htm

http://pcsupport.about.com/od/findbyerrormessage/a/code-19-error.htm

 

[Dude]

Glad you fixed it!!