DxDiag not able to retrieve any informations

[Djhi]

Hello,

I'm running Windows 7 Ultimate (32). I wanted to run DxDiag to check for problems but it is not able to retrieve any informations about my system. It keeps displaying errors such as :

"Error: Problems while getting the base display informations"
"Error: Problems while getting the base audio informations"
"Error: Problems while getting the base EVR informations"
"Error: Problems while getting the additional display informations"
"Error: Problems while getting the additional audio informations"

These may not be the exact messages in english as I'm translating them for a french OS.

I tried installing the August version of DX but it did not solved the problem.

Can you help me please ?

Thanks.

Gildas

Can you help me ?

 

[Djhi]

I forgot to say that I'm able to get a DxDiag.txt file. I added it as an attachement.

 

[torrentg]

Hi.

Did you install Windows from the official DVD from Microsoft? If not, that's your cause.

 

[Djhi]

Hi, thanks for answering.

Yes, I installed it from an official DVD ISO downloaded from the MSDN website. It is activated.

 

[new1]

I think you need to do all the update as not installed the original drivers than generic

 

[Djhi]

Hi, thanks for answering too

I'm sorry but I don't understand what you mean.

I installed the latest NVidia drivers from NVidia WebSite, WHQL version for Windows7. Same for the NForce and Realtek drivers.

 

[torrentg]

This may not help, but surely can not hurt. Open an elevated command prompt. Type:

sfc /scannow

and hit enter.

 

[Djhi]

Thanks a lot torrentg !

This solved my problem. DxDiag is now able to retrieve my system informations

 

[torrentg]

Awesome. Glad to hear it.