DxDiag shows nothing but my Video Card's name

[HelplessMan123]

I've searched through many forums and failed to find any proper fix to my issue. I've updated my video drivers, reinstalled them, did everything I know and still didn't solve anything. I've seen the dedication and professionalism of the people working on this forum and thought I should address my issue personally. I hope I can find some help here because this issue is giving me a bad headache.

This is my problem:

 

[MistUnleashed]

Hi HelplessMan123,

Welcome to the Seven Forums!

I know you've reinstalled the drivers but please can follow these instructions and let me know if it fixes your dxdiag issue:

1. Run the Guru3D Display Drivers Removal Tool: Display Driver Uninstaller Download version 15.3.0.0
2. Download CCleaner here and run both the Cleaner and the Registry Cleaner to remove left-over keys: CCleaner - Download
3. Go into C:\Program Files & C:\Program Files (x86) & C:\ProgramData and delete any leftover Nvidia files.
4. Disable automatic driver installation: https://support.microsoft.com/en-us/kb/2500967
5. Restart Computer.
6. After restart go to: Drivers - Download NVIDIA Drivers and install the latest Nvidia Package (Including the 3D Vision Drivers - Install it all).
7. Re-enable the automatic driver installation: https://support.microsoft.com/en-us/kb/2500967
8. Run CCleaner again (as instructed in Step 2).
9. Restart Computer.

Hopefully this should solve your problem.


Let me know how it goes,


MistUnleashed

 

[GokAy]

Also try in cmd: sfc /scannow

run it a couple of times with a restart in between if it finds something.

 

[HelplessMan123]

Sorry for the long delay. I've been away from my PC for a bit. I'll try everything said above now and report back as soon as I'm done.

 

[HelplessMan123]

After doing everything stated. The problem still persists. The following is all the steps I've done and in order.

1. Ran sfc /scannow -- No errors found.

2. Downloaded and installed Guru3D Display Drivers Removal Tool & CCleaner.

3. Disabled automatic driver installation.

4. Started computer in safemode (DDU)

5. Started uninstalling NVIDIA Video Card drivers (Recommended option through DDU)
• An error popped up a few times: "runDLL error:

there was a problem starting c:\Program Files/NIVIDIA Corporations\Installer2\InstallerCore\NVI2.DLL

The specified module could not be found."

6. Restarted computer; computer now in normal mode.

7. Ran CCleaner. Initiated registry cleaner then general cleaner.

8. Ran DxDiag (Just for testing). Notification saying that Direct3D could not be accessed. (Its the error that popped up to me when I opened DxDiag after the first time it crashed.) And asked it not to bypass Direct3D (Asking not to bypass Direct3D caused DxDiag to crash when I had my GT730 drivers installed.) Note that this DxDiag run was a personal test to see if it would crash when using the Standard VGA Graphics Adapter. DxDiag didn't crash and it worked fine. Available data was written successfully. (See attached image)

9. Searched manually through my C drive for NVIDIA-related files and folders. Found a folder named 'NVIDIA' at the directory: "C:\"; folder was manually deleted. Found a folder named 'NVIDIA Corporation' at the directory: "C:\Program Files"; folder was deleted.

10. Used Windows Search feature to search for other NVIDIA related files and folders. Found a folder named 'NVIDIA Corporation' at the directory: "C:\Users\Public\Pictures"; folder was deleted.

11. Started downloading 'GEFORCE GAME READY DRIVER' version: 353.06(WHQL)

12. Installed 'GEFORCE GAME READY DRIVER' version: 353.06(WHQL)

13. Restarted PC

14. Ran DxDiag; DxDiag crashed. Upon reopening, the same notification about Direct3D came back.

 

[GokAy]

Try loading defaults in BIOS and try another PCI-e slot if possible?

 

[MistUnleashed]

After doing everything stated. The problem still persists. The following is all the steps I've done and in order.

1. Ran sfc /scannow -- No errors found.

2. Downloaded and installed Guru3D Display Drivers Removal Tool & CCleaner.

3. Disabled automatic driver installation.

4. Started computer in safemode (DDU)

5. Started uninstalling NVIDIA Video Card drivers (Recommended option through DDU)
• An error popped up a few times: "runDLL error:

there was a problem starting c:\Program Files/NIVIDIA Corporations\Installer2\InstallerCore\NVI2.DLL

The specified module could not be found."

6. Restarted computer; computer now in normal mode.

7. Ran CCleaner. Initiated registry cleaner then general cleaner.

8. Ran DxDiag (Just for testing). Notification saying that Direct3D could not be accessed. (Its the error that popped up to me when I opened DxDiag after the first time it crashed.) And asked it not to bypass Direct3D (Asking not to bypass Direct3D caused DxDiag to crash when I had my GT730 drivers installed.) Note that this DxDiag run was a personal test to see if it would crash when using the Standard VGA Graphics Adapter. DxDiag didn't crash and it worked fine. Available data was written successfully. (See attached image)

9. Searched manually through my C drive for NVIDIA-related files and folders. Found a folder named 'NVIDIA' at the directory: "C:\"; folder was manually deleted. Found a folder named 'NVIDIA Corporation' at the directory: "C:\Program Files"; folder was deleted.

10. Used Windows Search feature to search for other NVIDIA related files and folders. Found a folder named 'NVIDIA Corporation' at the directory: "C:\Users\Public\Pictures"; folder was deleted.

11. Started downloading 'GEFORCE GAME READY DRIVER' version: 353.06(WHQL)

12. Installed 'GEFORCE GAME READY DRIVER' version: 353.06(WHQL)

13. Restarted PC

14. Ran DxDiag; DxDiag crashed. Upon reopening, the same notification about Direct3D came back.

This is at least some sort of improvement - the fact that DXdiag is showing some information about it means that the problem is more with the Nvidia software rather than the hardware itself.

I'd suggest trying to install an older Nvidia driver from the website - try January's release.

 

[HelplessMan123]

Try loading defaults in BIOS and try another PCI-e slot if possible?

I don't really know what do you mean by loading defaults in BIOS and I did try changing the PCI-e slot but that didn't do it. I'm gonna try MistUnleashed suggestion of getting an older drive though instead of DL'ing an older one I'm gonna try installing the driver that came with my GT730 on a CD. I'll report back when I'm done.

 

[GokAy]

If Mist's recommendation fails, try this:

The first screen when you start the PC should tell you on-screen which button to press to enter BIOS. Possibly calling it Setup. When you are in it check the main menu and exit menu.

Select and press enter on load defaults or similar worded option. You may have to re-configure settings if you changed them yourself in the past.

 

[HelplessMan123]

I've done Mist's recommendation, it failed. Just now I tried what you suggested using BIOS and I pressed on something called: 'Apply Defaults & Exit'. I pressed that, PC started normally and my problem is still there. DxDiag crashes when attempting to access Direct3D, video card information missing just as in the very first picture.

 

[GokAy]

Unless someone comes with another idea, I would say a repair install.
http://www.sevenforums.com/tutorials/3413-repair-install.html

Edit: Actually, did you try another account?

 

[HelplessMan123]

Just tried using another account but nothing. And regarding repair install. I don't really have my Windows' setup disc. Is there a solution for me other than buying a new Windows copy?

 

[MistUnleashed]

Just tried using another account but nothing. And regarding repair install. I don't really have my Windows' setup disc. Is there a solution for me other than buying a new Windows copy?

This is the LAST resort, don't clean install if you don't have to!

I know you don't have a BSOD problem but follow the steps here: http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

Upload the BSOD zip file that gets created to this thread.

I await your reply.

 

[HelplessMan123]

Sorry once again for the delay. See attached