Dxgmms1.sys bluescreen and more...

[Sneerz]

Hi, I've had my computer for a year now with no problems until now. Recently, within the past month I had started getting strange bluescreens. They were not very common, but now it is just getting out of hand. I mostly encounter the dxgmms1 bluescreen when playing games (minecraft, battlefield), but things like NEITO.sys at other times. The bluescreens I have gotten are: dxgmms1.sys, NETO.sys, ndis.sys, and ntoskrnl.sys.

System info
-64 bit
-full version
-year old hardware
-year old os

Thanks

 

[yowanvista]

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.

Remove TunUP Utilities since it could have messed up your system
Windows 7 does not need any 'TuneUp' software or whatsoever related utilities
Run SFC /SCANNOW Command - System File Checker

Run a scan of Malwarebytes

Run a RAM test RAM - Test with Memtest86+

Remove EVGA Precision

sptd.sys        fffff880`010c5000    fffff880`011eb000    0x00126000    0x4ad24632    12/10/2009 00:55:14

TuneUpUtilitiesDriver64.sys        fffff880`09631000    fffff880`09639000    0x00008000    0x4ab2238c    17/09/2009 15:54:52

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880055bbfe8, The address that the exception occurred at
Arg3: fffff88007eb4698, Exception Record Address
Arg4: fffff88007eb3ef0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+98
fffff880`055bbfe8 48035020        add     rdx,qword ptr [rax+20h]

EXCEPTION_RECORD:  fffff88007eb4698 -- (.exr 0xfffff88007eb4698)
ExceptionAddress: fffff880055bbfe8 (dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+0x0000000000000098)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff88007eb3ef0 -- (.cxr 0xfffff88007eb3ef0)
rax=7ffff8a0059e9880 rbx=fffff8a01e0d7e50 rcx=fffffa8006da7fc0
rdx=0000000000000060 rsi=fffffa80071194d0 rdi=fffffa800a16f000
rip=fffff880055bbfe8 rsp=fffff88007eb48d0 rbp=0000000000000000
 r8=fffffa8007119520  r9=fffff88007eb4901 r10=0000000000000000
r11=fffffa800a149410 r12=0000000000000000 r13=0000000000000000
r14=fffffa800ae7ebb0 r15=0000000000000027
iopl=0         nv up ei pl nz ac po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010216
dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+0x98:
fffff880`055bbfe8 48035020        add     rdx,qword ptr [rax+20h] ds:002b:7ffff8a0`059e98a0=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003d11100
 ffffffffffffffff 

FOLLOWUP_IP: 
dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+98
fffff880`055bbfe8 48035020        add     rdx,qword ptr [rax+20h]

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from fffff880055b9803 to fffff880055bbfe8

STACK_TEXT:  
fffff880`07eb48d0 fffff880`055b9803 : 00000000`00000000 fffffa80`10111000 00000000`00000010 fffff8a0`1e0d7e50 : dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+0x98
fffff880`07eb4910 fffff880`055d365d : 00000000`00000000 fffff8a0`059e9880 fffffa80`00000000 fffffa80`0ae7ebb0 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xd6f
fffff880`07eb4ae0 fffff880`055d3398 : fffff880`036a8fc0 fffff880`055d2d00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`07eb4cd0 fffff880`055d2e96 : 00000000`00000000 fffffa80`0cb57940 00000000`00000080 fffffa80`0a149410 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`07eb4d00 fffff800`03d7e32e : 00000000`0461fd69 fffffa80`0a03eb60 fffffa80`06a2b040 fffffa80`0a03eb60 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`07eb4d40 fffff800`03ad3666 : fffff880`036a4180 fffffa80`0a03eb60 fffff880`036af040 fffff880`0141e384 : nt!PspSystemThreadStartup+0x5a
fffff880`07eb4d80 00000000`00000000 : fffff880`07eb5000 fffff880`07eaf000 fffff880`07eb4680 00000000`00000000 : nt!KiStartSystemThread+0x16


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+98

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799c1

STACK_COMMAND:  .cxr 0xfffff88007eb3ef0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+98

BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+98

Followup: MachineOwner
---------

 

[Sneerz]

Thank you for the reply.
I removed my ISO mounting program, and I will install the one recommended. I have already ran memtest and got no errors. I also removed TuneUp, but I don't know what EVGA precision is? I will also be running system file checker overnight. By the way--no bluescreens so far.

 

[Sneerz]

I just got another dxgmms1.sys. Help is appreciated. My minidump is attached. Thanks.

 

[Sneerz]

Help is still needed please.

 

[yowanvista]

Do you use RivaTuner/MSI Afterburner? They have known issues with Windows 7
Remove such software

 

[Sneerz]

I removed RivaTuner and MSI and now I am waiting to see if I get a bluescreen.

 

[Sneerz]

I just got another bluescreen dxgmms1.sys while playing Bad Company 2. This is happening pretty often. I also ran SFC and Memtest and they both seemed fine. Thanks.

 

[Sneerz]

I recently got a SYSTEM_SERVICE_EXCEPTION bluescreen that said ntoskrnl.exe was causing it. This is really a problem now, and I would really like some help. I also tried driver verifier, but it didn't seem to work right.

 

[yowanvista]

I recently got a SYSTEM_SERVICE_EXCEPTION bluescreen that said ntoskrnl.exe was causing it. This is really a problem now, and I would really like some help. I also tried driver verifier, but it didn't seem to work right.

Please upload these dumps

 

[Sneerz]

Sorry for the delayed response, here are my minidumps from the 7th and 8th. Thanks.

Edit: By the way, I ran driver verifier, and it didn't seem to help so I disabled it.

 

[yowanvista]

The AMD display driver was the cause, is your graphics card overclocked?
I would recommend reinstalling the driver

 

[Sneerz]

My graphics card has not been overclocked, neither has my cpu. I uninstalled catalyst 11.5 and installed 11.7. I will be waiting to see how everything goes.

 

[Sneerz]

I am really lost I got another bluescreen (dxgmms1.sys) and I thought I had fixed it... I really don't have a clue to what this could be, and I am worried it could have to do with my graphics card..

 

[yowanvista]

I am really lost I got another bluescreen (dxgmms1.sys) and I thought I had fixed it... I really don't have a clue to what this could be, and I am worried it could have to do with my graphics card..

A RMA of that graphics card seems to be the only option left

 

[MvdB]

I'm missing System spec's but if you can and feel comfortable doing it... how about checking your system for dust/dirt and making sure the Graphical card/GPU is running with ok temps?

I've seen systems completely clogged up within a year, depending on their environment... and as the problems do seem to arise when you are stressing it...

Maybe keep track of temps with something like HWMonitor?

+... looking at last dump.. I don't think your drivers were updated correctly:

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::UnreferenceDmaBuffer+7d )

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Driver Sweeper

Driver Sweeper is a fast tool to remove driver leftovers from your system. It's very important to remove your drivers on a proper way, because driver leftovers can cause problems like stability and startup problems. You can use it if you want to update/remove drivers from your system.

How to use ?

There are two methods to use Driver Sweeper.
Both methods achieve the same results. This method is always able to clean all files.

This method will delete remaining files upon reboot (if deleting failed). You can clean your drivers this way:

- Use the official uninstaller(s) of the driver(s) you want to uninstall.
- Reboot your PC in Safe Mode.
- Run Driver Sweeper and select what to clean.
- Analyse lists all the entries possible to remove, cleaning removes the entries selected.
- More drivers can be selected for the same cleaning process.

What can it be used for ?
The current supported drivers are NVIDIA (Display and Chipset), ATI (Display), Creative (Sound) Realtek (Sound), Ageia (PhysX) and Microsoft (Mouse).

http://phyxion.net/Driver-Sweeper/Driver-Sweeper/Version-3-1-0/
When it is removed then download and install the fresh copy ati driver

 

[MvdB]

Forgot something, you also seem to have some trouble with Apple USB device connection. If you are trying that, for a test de-install this Apple stuff please.

 

[Sneerz]

Thanks for the reply.

My graphics card runs at 50 C idle, which I believe is too hot, so I will be cleaning it.

I also removed everything relating to AMD drivers using driver sweeper. I also don't know what could eb wrong with apple, and would prefer not to remove my apple software, as I have a lot of data with it. I will post back soon.

 

[Sneerz]

I really thought this was fixed... Dxgmms1.sys blue screen again while playing Modern Warfare 2. Before this I updated my video card drivers from 11.5 to 11.7, cleaned my gpu thoroughly, and uninstalled many unused programs. (I also used driver sweeper to install the drivers.) I am really lost right about now...

 

[MvdB]

My graphics card has not been overclocked, neither has my cpu. I uninstalled catalyst 11.5 and installed 11.7. I will be waiting to see how everything goes.

I was checking this latest dump and it shows drivers it has "unloaded" that are part of the AMD Overdrive suite. You mightnot be actively OC-ing but you do have the software running that could / or could be trying to. Strange question maybe but how computer-savvy are you? To avoid asking (too) simple questions, are you sure you would know it if your standard system settings are including an OC?
The fact that AMD Overdrive is "unloaded" is sometimes a sign, but not a sure one. Please check this and post back?

Your driver did indeed seem to fail again. This is a directX driver which should be updated through Windows Update....

dxgmms1.sys Sat Nov 20 10:49:53 2010 (4CE799C1)

If you have not done that yet, try going to Download Details - Microsoft Download Center - DirectX End-User Runtime