dxgmms1.sys BSOD

T

Tervel

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Hi!

I recently upgraded to Windows 7 x64 from Windows XP x64.
I've had the same BSOD twice now, roughly a week apart.

Both times it happened while playing World of Warcraft.

My computer spec:
Motherboard: ASUS M2N4-SLI
CPU: AMD Athlon 64 X2 6000+
GFX: ATI Radeon HD 3850 (running the Catalyst 10.1)
RAM: 4x 1024 MB (All four identical Corsair sticks)

Any help to stop me from getting further BSODs would be greatly appreciated. Let me know if there's any more information I need to provide to help with the troubleshooting.

Attaching Minidumps

Thanks in advance.
 
Last edited:

My Computer

OS
Windows 7 x64
CPU
AMD ATHLON II X4 620 2.6GHZ
Motherboard
GIGABYTE GA-M720-US3
Memory
CORSAIR DDR2 XMS2 PC6400 1024 MB x4
Graphics Card(s)
ATi Radeon HD5850
Sound Card
Integrated, realtech
Monitor(s) Displays
FSC 22"
Screen Resolution
1680*1050
Hard Drives
Samsung SP2504C x2
Samsung HD204UI x1
PSU
Corsair, 650w
Case
Chieftec miditower
Mouse
Logitech MX518
Internet Speed
10/10 mbps
Welcome!

Try updating your video card drivers, and uninstalling/reinstalling DirectX.
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
Tervel said:
Hi!

I recently upgraded to Windows 7 x64 from Windows XP x64.
I've had the same BSOD twice now, roughly a week apart.

Both times it happened while playing World of Warcraft.

My computer spec:
Motherboard: ASUS M2N4-SLI
CPU: AMD Athlon 64 X2 6000+
GFX: ATI Radeon HD 3850 (running the Catalyst 10.1)
RAM: 4x 1024 MB (All four identical Corsair sticks)

Any help to stop me from getting further BSODs would be greatly appreciated. Let me know if there's any more information I need to provide to help with the troubleshooting.

Attaching Minidumps

Thanks in advance.
Click to expand...

Hello Welcome to SF,

I guess the issue is with your Display driver (dxgmms1.sys). First download the Display drivers from vendors website then Remove the Display driver completely disconnect from the Internet and install the drivers from the Download NOT from Windows update.

Run the Memory Diagnostic & HD Diagnostic

Also i would recommend to run System Integrity Checker
Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW
Click to expand...

Drivers to be Updated

Code: 
ASACPI.sys   Mon Mar 28 08:00:36 2005
nvm62x64.sys Sat Oct 18 02:31:06 2008
RTKVAC64.SYS Tue Sep 16 13:34:06 2008

ASACPI.sys driver is from Asus its a utility which is well known problems. I'm attaching the file so download it and update it

View attachment 55009

Bad Drivers

Code: 
vmstorfl.sys unavailable (00000000)
TSDDD.dll    unavailable (00000000)
Null.SYS     unavailable (00000000)
msrpc.sys    unavailable (00000000)
Fs_Rec.sys   unavailable (00000000)
cdd.dll      unavailable (00000000)
ATMFD.DLL    unavailable (00000000)

Probably caused by

Code: 
Loaded symbol image file: [B][COLOR=red]dxgmms1.sys[/COLOR][/B]
    Mapped memory image file: C:\Symbols\dxgmms1.sys\4A5BC5784600\dxgmms1.sys
    Image path: \SystemRoot\System32\drivers\dxgmms1.sys
    Image name: dxgmms1.sys
    Timestamp:        Tue Jul 14 05:08:32 2009 (4A5BC578)
    CheckSum:         0004AD44
    ImageSize:        00046000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     [B][COLOR=red]dxgmms1.sys[/COLOR][/B]
    OriginalFilename: dxgmms1.sys
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  DirectX Graphics MMS
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

Hope this helps,
Captain
 

My Computer

Computer Manufacturer/Model Number
Samsung NP550P5C-S02IN
OS
Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
CPU
Intel® Core™ i7 Processor 3,610QM (2.30Hz, 6MB L3 Cach
Memory
8 GB
Graphics Card(s)
NVIDIA® GeForce® GT 650M 2GB Graphics, Optimus™ techno
Sound Card
SoundAlive™ JBL 3 Speakers (With sub-Woofer)
Monitor(s) Displays
39.62cm (15.6) SuperBright 300nit HD+ LED Display
Screen Resolution
1,600 x 900, Anti-Reflective
Hard Drives
1TB S-ATA II Hard Drive (5,400RPM)
First of all thanks for the quick and helpful replies!

Capt.Jack Sparrow said:
Hello Welcome to SF,

I guess the issue is with your Display driver (dxgmms1.sys). First download the Display drivers from vendors website then Remove the Display driver completely disconnect from the Internet and install the drivers from the Download NOT from Windows update.

Run the Memory Diagnostic & HD Diagnostic

Also i would recommend to run System Integrity Checker
Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW
Click to expand...
Click to expand...
Ran sfc /scannow and it found no errors.
Capt.Jack Sparrow said:
Drivers to be Updated

Code: 
ASACPI.sys   Mon Mar 28 08:00:36 2005
nvm62x64.sys Sat Oct 18 02:31:06 2008
RTKVAC64.SYS Tue Sep 16 13:34:06 2008
ASACPI.sys driver is from Asus its a utility which is well known problems. I'm attaching the file so download it and update it

View attachment 55009
Click to expand...
Downloaded your attachment and updated ASACPI.sys, downloaded the newest drivers from realtek and updated RTKVAC64.SYS. I'm yet to update nvm62x64.sys yet though as I couldn't figure out which one was right for my motherboard (that will be my next step if I have another BSOD)
Capt.Jack Sparrow said:
Bad Drivers

Code: 
vmstorfl.sys unavailable (00000000)
TSDDD.dll    unavailable (00000000)
Null.SYS     unavailable (00000000)
msrpc.sys    unavailable (00000000)
Fs_Rec.sys   unavailable (00000000)
cdd.dll      unavailable (00000000)
ATMFD.DLL    unavailable (00000000)
Click to expand...
What do I do about these?Nothing? Update/Install? If so, how?
Capt.Jack Sparrow said:
Probably caused by

Code: 
Loaded symbol image file: [B][COLOR=red]dxgmms1.sys[/COLOR][/B]
    Mapped memory image file: C:\Symbols\dxgmms1.sys\4A5BC5784600\dxgmms1.sys
    Image path: \SystemRoot\System32\drivers\dxgmms1.sys
    Image name: dxgmms1.sys
    Timestamp:        Tue Jul 14 05:08:32 2009 (4A5BC578)
    CheckSum:         0004AD44
    ImageSize:        00046000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     [B][COLOR=red]dxgmms1.sys[/COLOR][/B]
    OriginalFilename: dxgmms1.sys
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  DirectX Graphics MMS
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
Hope this helps,
Captain
Click to expand...

Again, thanks a lot for your help - I haven't had another BSOD yet but the others were 8 days apart so I reckon I'm not out of the woods yet.
 

My Computer

OS
Windows 7 x64
CPU
AMD ATHLON II X4 620 2.6GHZ
Motherboard
GIGABYTE GA-M720-US3
Memory
CORSAIR DDR2 XMS2 PC6400 1024 MB x4
Graphics Card(s)
ATi Radeon HD5850
Sound Card
Integrated, realtech
Monitor(s) Displays
FSC 22"
Screen Resolution
1680*1050
Hard Drives
Samsung SP2504C x2
Samsung HD204UI x1
PSU
Corsair, 650w
Case
Chieftec miditower
Mouse
Logitech MX518
Internet Speed
10/10 mbps
Had another one just now :(

Attaching the minidump.

EDIT: Just saw a new version of ATI Catalyst on their website so I updated to 10.2, any other suggestions would still be very appreciated though!
 
Last edited:

My Computer

OS
Windows 7 x64
CPU
AMD ATHLON II X4 620 2.6GHZ
Motherboard
GIGABYTE GA-M720-US3
Memory
CORSAIR DDR2 XMS2 PC6400 1024 MB x4
Graphics Card(s)
ATi Radeon HD5850
Sound Card
Integrated, realtech
Monitor(s) Displays
FSC 22"
Screen Resolution
1680*1050
Hard Drives
Samsung SP2504C x2
Samsung HD204UI x1
PSU
Corsair, 650w
Case
Chieftec miditower
Mouse
Logitech MX518
Internet Speed
10/10 mbps
Tervel said:
Had another one just now :(

Attaching the minidump.

EDIT: Just saw a new version of ATI Catalyst on their website so I updated to 10.2, any other suggestions would still be very appreciated though!
Click to expand...

Hello Tervel,

Still i see some drivers are not update to date. Please update them its the same ones. If that fails then we can run the Driver Verifer

Code: 
nvm62x64.sys Sat Oct 18 02:31:06 2008
RTKVAC64.SYS Tue Sep 16 13:34:06 2008

Hope this helps,
Captain
 

My Computer

Computer Manufacturer/Model Number
Samsung NP550P5C-S02IN
OS
Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
CPU
Intel® Core™ i7 Processor 3,610QM (2.30Hz, 6MB L3 Cach
Memory
8 GB
Graphics Card(s)
NVIDIA® GeForce® GT 650M 2GB Graphics, Optimus™ techno
Sound Card
SoundAlive™ JBL 3 Speakers (With sub-Woofer)
Monitor(s) Displays
39.62cm (15.6) SuperBright 300nit HD+ LED Display
Screen Resolution
1,600 x 900, Anti-Reflective
Hard Drives
1TB S-ATA II Hard Drive (5,400RPM)
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