Solved Email links problem - Windows Live Mail

[Wombat3]

When I try to open any link from an email, I get an "Application not found" error message. I'm using Windows Live Mail and Windows7 Home 64bit.

I've searched and tried to fix it, but am currently stumped. Any help would be greatly appreciated.

 

[garysgold]

Hello Wombat,

Welcome to Seven Forums.

Check that Live Mail has all it's default associations. Control Panel\All Control Panel Items\Default Programs\Set Default Programs.

Hope this helps.

Gary

 

[Wombat3]

When I go to Set default programs, Windows Live Mail isn't listed as a choice.

Under the Set Program Access and Computer Defaults section, it's listed as a choice. However, it won't allow me to change it, even when logged on as an administrator.

 

[Brink]

Hello Wombat, and welcome to Seven Forums.

In Windows Live Mail, press Alt+M, click on Tools (menu bar), Options, General tab, then make sure that both Make Default buttons have been clicked on to grey them out. Also check to make sure that Internet Explorer is set as the default program with all of it's associations set to it as well.



Hope this helps,
Shawn

 

[Wombat3]

Thanks for your help, this is driving me nuts. In WML, both the default Mail handler and the News handler are greyed out.

When I go to Set your Default Programs there is no Windows Explorer listed.

 

[Brink]

It would be Internet Explorer instead.

 

[Wombat3]

My mistake, but no Internet explorer either.

 

[Brink]

Well, it looks like you will need to do a repair install instead then.

 

[zay]

Go to internet options, then click on the programs tab, then click on the set programs button, and then click the associate a file type option. Go down to the protocols section and look for http, see what is is affiliated with. If it is not set to IE, click the change button located on the top right, and select internet explorer from the list. Hope this helps

 

[Wombat3]

There is a section below Set Your Default Programs, called Set Program Access and Computer Defaults. This offers three choices Microsoft, Non-Microsoft and Custom. Under the currently selected Custom, Internet Explorer is listed, but won't allow me to change to it.

Under this Custom section, the "Choose a Default Web Browser" selection is "Use My Current Web Browser". Logged on as an Administrator, I selected Internet Explorer and then it would immediately revert back this setting under Custom.

 

[Wombat3]

My OS version might be slightly different because I can't find any associate a file option.
I'll look into Brink's Repair Install, but I'll start fresh on that tomorrow.

Thanks to both of you for taking your time to deal with my issue. Right now I had enough for one day.

 

[Wombat3]

Thanks for your help, but I going to start up again on this tomorrow.

 

[Brink]

You're welcome Wombat. We'll be here when your ready to start up on this again.

 

[Wombat3]

I've been hesitant to try it, but the next step will be to try this Repair Install. Hopefully, all goes well and I'll be back online to report. Wish me well.

 

[Wombat3]

After I selected the Upgrade button and before entering the product key, I was instructed to uninstall some ATI Catalyst features(Install Manager and Control Center). Not wanting to get myself into a much bigger mess, I cancelled.

Currently I use three monitors and two ATI 4870 video cards and it works great. I didn't want to start some other deeper issues/problems with Dell video card and ATI video card software. Is this being too cautious?

 

[Brink]

To be safe, you can uninstall the ATi video drivers, do the repair install, then reinstall the ATI drivers.

 

[Wombat3]

That's a wildly quick response. Please help me from overthinking this.

There's an issue with some underlying Dell drivers that complicates it. Others have had major headaches getting the ATI drivers to work on this type of Dell XPS630i. Certain propritary Dell drivers were installed, then deleted, before the ATI drivers could work. Maybe these underlying Dell issues wouldn't be affected.

The programs indicated for Uninstall were ATI Install Manager and ATI Control Center. I wasn't even sure what part of the drivers these are.

Should I just uninstall these programs and try the Repair Install?

I tried ZAY's earlier suggestion at trying to associate a file type. I went down to protocols, found HTTP and the current default was Unknown Application. I went to the Change Program button and no programs are listed in the box.

How can I get Internet Explorer as an option? I couldn't drag anything or type in this box.

Or are we back to a bigger fix?

One other issue that may be related, is that I can't find Internet Explorer 32bit. I thought it would be installed with Windows7 and I wanted to use it to enable Flash content.

Brink,
Thanks for the lightening fast response earlier. Are you still there?

I just got another clue that a major fix is what I need. About two minutes ago, I went to the Bluescreen. I guess it's time for this Repair Install.

 

[Brink]

Wombat,

Yes, it does seems that a repair or clean install may be in order here. Be sure to backup anything that you do not want to lose first to be safe, and to have all of your driver installation files downloaded and backed up to have them handy to install after installing Windows 7.

 

[Wombat3]

The Repair Install solved multiple problems. It actually went much more smoothly than I imagined. The email links issue is solved. The new ATI drivers needed to be separately downloaded, but Windows7 did most of the work.

Thanks again for your help and guiding me in the right direction.

 

[Brink]

You're most welcome Wombat. I'm happy to hear that you got it all sorted out now.