Emails from over one month ago DISAPPEAR on Outlook 2010! Help please

[Barrie Lochrie]

Hello all, I'm hoping that you could help me with this, I'm not very computer literate but seem to muddle by well enough until now.

I've recently bought a HP Pavilion and have installed Outlook 2010 and managed to figure it out as best I could, or so I thought.

But I was looking for some emails from the end of February and they've disappeared. My sent items from the same period are there but the recieved emails are not and any conversations from that period, the recived emails are away.

I haven't transferred my old emails from my old Laptop to my new PC.

HELP PLEASE

Thanks

Barrie

 

[Golden]

Hi Barrie,

Welcome to SevenForums,

Can you please check the options shown below to see if AutoArchive is enabled?

With Outlook open, click on File > Options to open the panel shown below.

Regards,
Golden

 

[Barrie Lochrie]

Thanks Golden.

My settings are similar to your screenshot there.

 

[Golden]

Hi Barrie,

OK. Can you search for an email that you know is older than the date you are interested in?

Regards,
Golden

 

[Barrie Lochrie]

I've done that too.

I've searched for an email I got on 26th Feb. I still have the one I sent out to which I recieved a reply.

I need to pop out for an hour or two for a meeting but I'll be back on later.

Thanks for your help Golden

 

[DavidE]

What type of email account(s) are you using?
POP, IMAP, MAPI, etc.

Depending on the email provider (Gmail, Hotmail, XYZ???, etc.), and Outlook Account type, it may be that your email provider deletes them...

Can you check online with your email provider(s) web mail site, and see what is there?
Are they in an online deleted folder?

You may need to make some configuration changes online.

 

[Barrie Lochrie]

Sorry, it's a POP3 account. I can still access the emails via my phone so they are still there.

 

[Barrie Lochrie]

Any joy?

 

[DavidE]

Can you log into the email web site from your PC to make sure the emails are still there?
I'm not sure how your phone handles email...

 

[Barrie Lochrie]

Yes David, emails are still on my laptop and on my phone and on my Windows Live account too.

 

[Barrie Lochrie]

 

[Golden]

Yes David, emails are still on my laptop and on my phone and on my Windows Live account too.

Hi Barrie,

Sorry, I'm confused. When you say they are on your laptop what do you mean? You mean you can see them using a web browser?

Who is your email provider?

regards,
Golden

 

[Barrie Lochrie]

Hello Golden,

I've got an old Laptop and a new PC. Both have Outlook 2010 installed on them Both are POP3 accounts. The old Laptop has the missing emails (basically anything before the 1st March) and the new PC had them too until this week when they seem to have disappeared.

They're not in archives or anywhere else that I can think of, but like I said, I'm not the greatest when it comes to technical stuff on Computers.

 

[DavidE]

I just noticed something interesting...
When i click on one of my Inbox folders, I see "Filter applied" in the status bar.
This is an Inbox folder for an IMAP Gmail account...
That's the only folder/account where i see this, and i have several accounts/folders/and account types.

Not sure what this means, or if it might help with this issue.

When I hover over "Filter applied" it has a pop up baloon that says:
"The list of items in this folder is filtered. You may not see all items that are in this folder"

I didn't set up any filters (knowingly), and don't have any missing email issues that i know of...
I also have other IMAP accounts where i don't see this filter...

1st screen print shows where i see "Filter applied".
2nd screen print shows what i see when i click on "Filter applied".

Do you see "Filter applied" in the status bar for the account/folder with missing emails?

i use office 2010

 

[Golden]

Good suggestion David. I was looking at filters last night, but dismissed that.........I'm angling towards a setting at the email service provider end. Not sure who Barrie's email provider is at this stage............

 

[Barrie Lochrie]

Well......... I've came intop work this morning and the emails have re-appeared?! Though I have a sub-folder in my Inbox and the emails from February are still not there!!

I'll try messing with these filter as suggested by David.

 

[Barrie Lochrie]

Good suggestion David. I was looking at filters last night, but dismissed that.........I'm angling towards a setting at the email service provider end. Not sure who Barrie's email provider is at this stage............

It's my works email, Hostroute are the provider.

Like I say, all emails are visible on my old machine and on my phone, yet are not or were not on my new machine.

 

[Golden]

Hi Barrie,

Has your works IT administrator had a look at this?

Regards,
Golden

 

[DavidE]

I just saw the last post from Golden, but I'll add my more confusing post anyway

I'm confused, please clarify...
The issue is with Work email.
You bought and own the laptops, so you install, configure, and maintain them.
You take your personal laptops into the Office (Work) and get email.

In the Office do you connect to a "Work" LAN?
Does the business use an Email server?
Do they have an IT department?
Can you get Work email at home, and if so, do you use VPN?
Do you use these laptops for both Work and Personal email?

 

[Barrie Lochrie]

Hi Barrie,

Has your works IT administrator had a look at this?

Regards,
Golden

Hello Golden, I'm the IT dept! I'm self-employed