Endless random onset of "No Internet Access" problem

[KaiDestinyz]

I've been experiencing this "No Internet Access" problem since forever, on my Windows 7 computer. When that happens, I stop receiving any packets and I'm as good as disconnected while connected.

It happens like this. My wireless connection always goes from normal to "No internet access" (A yellow exclamation mark) at my wireless network connection at random and very frequently, like as every 15 secs. At best days, I can go for 3 hr+ without getting it. But on average, it happens every 10 mins. Whenever becomes "No internet access", I have to run "Windows Network Diagnostics" and it will say "Problem with Wireless adapter or Access Point" and says it's fixed. But the cycle continues non-stop. Everytime it happens, I'd have to disconnect and reconnect it manually. It's annoying as shit.


I'm using Aztech HW 550-3G as my router.
The stats of the router is as of below
3G Mobile Broadband - HW550-3G

DW1525 (802.11n) WLAN PCIe Card as my inbuilt wireless adapter.

My Iphone 4s ISO 5 is having the exact same problem. Because I noticed that my wireless doesn't work at all especially when I leave my phone connected to the router after long hours. And have to manually disconnect and reconnect for it to work. After upgrading to ISO 6, my wireless connection totally doesn't work at all even though I'm connected.

However, My router works fine with my old vista & windows XP computers, as well as Samsung S3 phones.

My wireless adapter works fine connecting to my iphone's 3G Hotspot.


Right now, I need to know how to solve this or at least know whether the problem lies with my wireless adapter or router so that I can get it changed.

Please let me know if there's any information I should provide or that I've missed out.

Below is the diagnostics test.

Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: 851274b0-1a58-494d-91b2-cd561ae544b1
Interface name: DW1525 (802.11n) WLAN PCIe Card
Interface type: Native WiFi

Connection incident diagnosed
Auto Configuration ID: 3
Connection ID: 5

Connection status summary
Connection started at: 2013-01-19 00:20:04-640
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success

List of visible access point(s): 3 item(s) total, 3 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
00-26-75-0F-B1-D1 Infra <unknown> -82 1 Kira
74-EA-3A-E0-8C-D4 Infra <unknown> -62 4 lkhLKMlkt
82-53-D4-C6-2D-0C Infra <unknown> -83 10 pandora

Connection History

Information for Auto Configuration ID 3

List of visible networks: 3 item(s) total, 3 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 38 Yes Kira
Infra <unknown> Yes 76 Yes lkhLKMlkt
Infra <unknown> Yes 34 Yes pandora

List of preferred networks: 2 item(s)
Profile: Kai
SSID: Kai
SSID length: 3
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: Kira
SSID: Kira
SSID length: 4
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001

Information for Connection ID 5
Connection started at: 2013-01-19 00:20:04-640
Auto Configuration ID: 3
Profile: Kira
SSID: Kira
SSID length: 4
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-26-75-0f-b1-d1
Security and Authentication
Configured security type: WPA-PSK
Configured encryption type: TKIP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 6
Number of security packets sent: 6
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 905
Ndis Tx: 1369
Unicast decrypt success: 248
Multicast decrypt success: 0
Unicast decrypt failure: 1
Multicast decrypt failure: 0
Rx success: 285
Rx failure: 9530
Tx success: 577
Tx failure: 54
Tx retry: 164
Tx multiple retry: 21
Tx max lifetime exceeded: 0
Tx ACK failure: 6792
Roaming history: 1 item(s)
Times: 2013-01-19 00:22:21-812
Roamed from BSSID: 00-26-75-0f-b1-d1
Reason: 0x00000002

Information for Auto Configuration ID 2

List of visible networks: 3 item(s) total, 3 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 32 Yes Kira
Infra <unknown> Yes 68 Yes lkhLKMlkt
Infra <unknown> Yes 26 Yes pandora

List of preferred networks: 2 item(s)
Profile: Kai
SSID: Kai
SSID length: 3
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: Kira
SSID: Kira
SSID length: 4
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 4
Connection started at: 2013-01-19 00:19:51-929
Auto Configuration ID: 2
Profile: Kira
SSID: Kira
SSID length: 4
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-26-75-0f-b1-d1
Security and Authentication
Configured security type: WPA-PSK
Configured encryption type: TKIP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 3
Number of security packets sent: 3
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: <unknown>
Multicast decrypt success: <unknown>
Unicast decrypt failure: <unknown>
Multicast decrypt failure: <unknown>
Rx success: <unknown>
Rx failure: <unknown>
Tx success: <unknown>
Tx failure: <unknown>
Tx retry: <unknown>
Tx multiple retry: <unknown>
Tx max lifetime exceeded: <unknown>
Tx ACK failure: <unknown>
Roaming history: 1 item(s)
Times: 2013-01-19 00:20:01-176
Roamed from BSSID: 00-00-00-00-00-00
Reason: 0x00000007
Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000101

Information for Connection ID 3
Connection started at: 2013-01-19 00:19:50-808
Auto Configuration ID: 2
Profile: Kira
SSID: Kira
SSID length: 4
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038001
Association reason code: 0x00000000

Information for Auto Configuration ID 1

List of visible networks: 3 item(s) total, 3 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 40 Yes Kira
Infra <unknown> Yes 82 Yes lkhLKMlkt
Infra <unknown> Yes 36 Yes pandora

List of preferred networks: 2 item(s)
Profile: Kai
SSID: Kai
SSID length: 3
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: Kira
SSID: Kira
SSID length: 4
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 2
Connection started at: 2013-01-19 00:19:40-746
Auto Configuration ID: 1
Profile: WCN Temporary Profile
SSID: lkhLKMlkt
SSID length: 9
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-00-00-00-00-00
Security and Authentication
Configured security type: Open
Configured encryption type: WEP
802.1X protocol: Yes
Authentication mode: Invalid (5)
Number of 802.1X restarts: 0
Number of 802.1X failures: 0
Key exchange initiated: No
Number of security packets received: 0
Number of security packets sent: 1
Security attempt status: Fail 0x00038001

Information for Connection ID 1
Connection started at: 2013-01-19 00:16:37-913
Auto Configuration ID: 1
Profile: Kira
SSID: Kira
SSID length: 4
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-26-75-0f-b1-d1
Security and Authentication
Configured security type: WPA-PSK
Configured encryption type: T

Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 851274b0-1a58-494d-91b2-cd561ae544b1
Interface name: DW1525 (802.11n) WLAN PCIe Card
Interface type: Native WiFi

Result of diagnosis: There may be problem

 

[chev65]

You are going to want to change the wireless Security to WPA2 rather than WEP, you will also want to use AES encryption.

If you can post the ipconfig/all it would also be helpful.

 

[KaiDestinyz]

Mine's on WPA.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


Windows IP Configuration

Host Name . . . . . . . . . . . . : Kira
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : DW1525 (802.11n) WLAN PCIe Card
Physical Address. . . . . . . . . : 78-E4-00-BF-79-22
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6d73:deb0:4f1e:9b3%12(Preferred)
IPv4 Address. . . . . . . . . . . : 172.20.10.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.240
Lease Obtained. . . . . . . . . . : Saturday, January 19, 2013 12:38:45 AM
Lease Expires . . . . . . . . . . : Sunday, January 20, 2013 12:28:34 AM
Default Gateway . . . . . . . . . : 172.20.10.1
DHCP Server . . . . . . . . . . . : 172.20.10.1
DHCPv6 IAID . . . . . . . . . . . : 309912576
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-48-DF-C3-A4-BA-DB-FB-4F-64

DNS Servers . . . . . . . . . . . : 203.116.1.94
203.116.254.150
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
Gigabit Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : A4-BA-DB-FB-4F-64
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1cee:ea89:348a:dad7(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::1cee:ea89:348a:dad7%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Reusable ISATAP Interface {D775F890-861D-4E0D-A80F-E21D0D71C77F}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

 

[chev65]

Well one of them was showing me this on connection ID2.
Security and Authentication
Configured security type: Open
Configured encryption type: WEP

The ipconfig looks fine. Have you tried checking the wireless channels in your area to see if someone else is using the same ones that you are using. It's best to select wireless channels that are a few channels away from the ones your neighbors are using. Overlapping channels will kick you offline in some cases.

The Xirrus WiFi inspector is good for this.
Wi-Fi Inspector | Xirrus

 

[bassfisher6522]

Try unplugging the router from the AC power outlet for a couple of minutes then plug it back in and check issue. Also, see if there is a router firmware update for your router model.

 

[DMHolt57]

...DNS does not show the router address...

 

[KaiDestinyz]

Well one of them was showing me this on connection ID2.
Security and Authentication
Configured security type: Open
Configured encryption type: WEP

The ipconfig looks fine. Have you tried checking the wireless channels in your area to see if someone else is using the same ones that you are using. It's best to select wireless channels that are a few channels away from the ones your neighbors are using. Overlapping channels will kick you offline in some cases.

The Xirrus WiFi inspector is good for this.
Wi-Fi Inspector | Xirrus

That connection ID2 is my Iphone's 3G Hotspot.

I changed channel before which gave me better signal but my problem doesn't lie with the signal. I get that "yellow exclamation mark" randomly and that stops me from receiving any packets. This leaves me as good as disconnected, while I'm still connected technically. I think it's a DNS problem? I'm really bad at these stuff and just guessing.

 

[chev65]

Well one of them was showing me this on connection ID2.
Security and Authentication
Configured security type: Open
Configured encryption type: WEP

The ipconfig looks fine. Have you tried checking the wireless channels in your area to see if someone else is using the same ones that you are using. It's best to select wireless channels that are a few channels away from the ones your neighbors are using. Overlapping channels will kick you offline in some cases.

The Xirrus WiFi inspector is good for this.
Wi-Fi Inspector | Xirrus

That connection ID2 is my Iphone's 3G Hotspot.

I changed channel before which gave me better signal but my problem doesn't lie with the signal. I get that "yellow exclamation mark" randomly and that stops me from receiving any packets. This leaves me as good as disconnected, while I'm still connected technically. I think it's a DNS problem? I'm really bad at these stuff and just guessing.

I'd have to see a screen shot of the Xirrus to confirm the channel problem or not.

What is the signal strength on this machine? 3 bars 4 bars?

From the ipconfig it appears that you have typed those two DNS servers into the IPv4 properties. If you were using the router for DNS "my preferred method" you would be seeing the default gateway as the DNS server in the ipconfig.

You might try using a different DNS server like Google's DNS, at 8.8.8.8 and 8.8.4.4

 

[KaiDestinyz]

I rebooted and reconfigured my router, changed to WPA2, Changed the channel.

It happened again. The same problem, keep turning to "No internet access" but still connected.

Below is the SS.

It happened again. The same problem, keep turning to "No internet access" but still connected.

 

[KaiDestinyz]

Since I reconfigured the router earlier this morning. here's the ipconfig/all again.


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


C:\Users\Kai>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Kira
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : DW1525 (802.11n) WLAN PCIe Card
Physical Address. . . . . . . . . : 78-E4-00-BF-79-22
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6d73:deb0:4f1e:9b3%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.7(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, January 19, 2013 1:13:02 PM
Lease Expires . . . . . . . . . . : Tuesday, January 29, 2013 12:24:05 AM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 309912576
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-48-DF-C3-A4-BA-DB-FB-4F-64

DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
Gigabit Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : A4-BA-DB-FB-4F-64
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:28fe:2f02:c442:259f(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::28fe:2f02:c442:259f%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Reusable ISATAP Interface {D775F890-861D-4E0D-A80F-E21D0D71C77F}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{2D94D19C-5886-40F6-9C0E-EAD5B09BE5FB}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

 

[KaiDestinyz]

This is what happens. Firstly at random, my connection goes to this.

then I run the diagnostic troubleshoot and get this.

Repeat cycle x9999

I have no idea what I should do.

 

[kyea67]

Reset your DNS server on your router to go to 8.8.8.8 or 8.8.4.4 or even both. I can't remember if setting DNS to the gateway works.

It sounds like an virus is blocking internet access. I see it all the time. But its usually both connections not just wireless. You can try to reset win sock by opening command prompt as admin and typing netsh winsock reset then restarting the computer. Additionally you can reset tcip by running command prompt in admin and typing netsh int ip reset and restarting the computer.


Edit: the computers WiFi card may not like the router. I have had an issue with an iPad not liking a belkin router. The only way I could fix it is changing to a Cisco router.

 

[KaiDestinyz]

Reset your DNS server on your router to go to 8.8.8.8 or 8.8.4.4 or even both. I can't remember if setting DNS to the gateway works.

It sounds like an virus is blocking internet access. I see it all the time. But its usually both connections not just wireless. You can try to reset win sock by opening command prompt as admin and typing netsh winsock reset then restarting the computer. Additionally you can reset tcip by running command prompt in admin and typing netsh int ip reset and restarting the computer.


Edit: the computers WiFi card may not like the router. I have had an issue with an iPad not liking a belkin router. The only way I could fix it is changing to a Cisco router.

That didn't work for me. Is there such thing as the wifi card not liking the router? So does the problem lie on my wireless adapter or router?

 

[kyea67]

Its possible but very unlikely. I would say that since your phone and WiFi card is are having issues it would likely be the router, but I can't tell you that for sure or even if this is the issue. You would prolly have to try another router to confirm like a linksys .

 

[chev65]

I rebooted and reconfigured my router, changed to WPA2, Changed the channel.

It happened again. The same problem, keep turning to "No internet access" but still connected.

Below is the SS.

It happened again. The same problem, keep turning to "No internet access" but still connected.

Ok I see some pretty big problems with the channels being used by both you are your neighbor, those channels are right on top of each other.

First you are using channel bonding which is great, but the deal is that the channels you are using are overlapping the neighbors channels who is also using channel bonding. This can easily set up some major reliability problems with your wireless connection. I've seen this happen many times.

In your case it may work better to turn off channel bonding, this will appear as 20mhz-40mhz setting on your routers wireless set up page, for now you will want to change to the 20mhz setting which is single channel mode.

You will then want to change the channel to either 1 or 11, "test them both" because they appear to be the cleanest channels in your area.

Try those two settings and let me know if anything changes.