Epson DX4800 scanner problems

[cheddarcaveman]

I cannot get the scanner side of my Epson DX4800 printer/scanner/photocoppier to work on my new Dell computer running Windows 7 (which I don't particularly like). When I double click the icon to start it I just get an error message "Epson scan cannot be started. Please use the troubleshooting assistant to solve the problem".

Going there I get "If you are starting EPSON Scan using a TWAIN-compliant application, (which I think I am?) the error may be occurring because the TWAIN-compliant application is currently unstable. Try using a different TWAIN-compliant application. If the problem persists, try restarting the computer."

At a young72 I am not fully computer literate and have no idea what all this "Twain" means and so any suggestions where I should go next please. The printer works just fine!

 

[neo101]

The oldest 'silver surfer' i have helped mend/upgrade their pc was 95 yrs old - so you have nearly 25yrs to go yet!

Please tell us
Which exact dell pc model you have (running on 32bit or 64bit)

Which version Windows 7 (you'll get used to it)
do you have? Home Premium, Professional or Ultimate etc

Have you been on epson site and downloaded the newest Win 7 (32bit or 64bit) latest driver versions?

 

[cheddarcaveman]

Hi Neo. Thank heavens for that, thought I was on my last legs!!
The computer is a Dell Inspiron and the windows is Home Prem OA 64 bit (I think).
Yes I have been on the Epson website and downloaded the latest (recommended) drivers. Unfortunately even the printer didn't work then so I re installed it all from the original CD and at least the printer now works.

 

[neo101]

Dell Inspiron is a generic name for dozens of computer models i'm afraid - thats why we need the exact model/serial number.

Need this so we can double check info you give us ie 64bit? you were not sure of.

Go into Control panel > scroll to bottom click on "System"
In middle bar tells you 32 or 64bit!

While you are in there > look on list top left of screen Under Control panel home
click on "Device Manager"

Scroll thru the panel list and tell us if any drivers are not loaded - they will appear with a yellow label/exclamation over them.

 

[cheddarcaveman]

Hi again Neo. I have now crawled all over the pc and can state:
64bit. Ser No 38LLP4J
REG MOD: DCME
REG TYPE 09319
Windows Home Premium.

Hope this helps.

Thanks for the trouble

 

[neo101]

Still no wiser!
It must be written on your dell receipt/paperwork.

I presume you have an Dell Inspiron Desktop (not laptop) with monitor?

Is it the Desktop with 3_in_1
Inspiron (with monitor) or (without monitor) current models are:
560,
560-s
570,
580,
One 19
Zino
Zino HD
or a previous version not mentioned?

Have a look on 'ere

Desktop Deals & PC Computer Sales | Dell UK

Hold mouse cursor over text-menu-heading called "desktop/all_in_ones" to display models

What software program did you use to start up the scanner please?

Did you check all your drivers are loaded OK - like I asked you in previous reply?

PS I think you ought to take off that serial number(use edit) from your previous post as it doesn't help!

 

[cheddarcaveman]

Hi again. Here is a printout of my order. Hope this helps and really appreciate the help:

210-30721 Inspiron 560 MT : Intel Pentium Dual Core E5400(2.70GHz,800MHz,2MB) 1 280.00 280.00 S
200-65447 D035631a 1 S
325-10120 Bezel Colour : Black 1 S
340-20720 Ship Accessory : English Docs 1 S
340-20714 Resource DVD : Inspiron 560 Diagnostics and Drivers 1 S
370-16575 Memory : 4096MB (4x1024) 1066MHz DDR3 Dual Channel 1 S
385-10830 Media Card Reader : 19-in-1 1 S
400-19348 Hard Drive : 640GB Serial ATA (7200RPM) 1 S
429-14891 Optical Drive : 16X DVD+/-RW Drive including Roxio Burn software 1 S
450-12831 Power Cord : UK 2M 1 S
480-14779 Display : Not Included 1 S
490-11867 Graphics : Integrated Intel Graphics Media Accelerator X4500 1 S
510-10377 Integrated 7.1 channel audio 1 S
520-10598 Speakers Not Included 1 S
530-11671 Modem Not Included 1 S
545-10001 Games : Wild Tangent Games Access Package 1 S
570-10398 Dell Black 2 Button USB Scroll Optical Mouse 1 S
580-15112 Keyboard : UK/Irish (QWERTY) Dell Entry USB Black 1 S
619-19720 Operating System : English Genuine Windows 7 Home Premium (64 BIT) 1 S
630-12199 Software : English Microsoft Works 9.0 with Home and Student Trial 1 S
640-11715 Software : Dell Download Store (UK, France, Germany) 1 S
640-11633 Software : Datasafe Local 2.0 Basic

 

[neo101]

Thanks - now we are getting somewhere!
Model 560/64bit

Why does it take you nearly 12hrs to log back on here? Can't be in much of a hurry to fix problem !

You realise you MUST download only the 64bit printer/scanner drivers - 32bit will NOT work!
Did you make sure?

Reason is, Win7 would probably have a built in 64bit driver ready to detect your printer - which is why printer only works at the moment!

Did you check all drivers are loaded ok in 'Device Manager' as asked?

Which program did you use to try to start the twain/scan driver?

If you bought all these items from Dell - do they not offer any support to get you going?

Getting a twain driver going, can be as easy as selecting the right one in a drop-down menu in (say) Photoshop! (as long as correct driver has been loaded correctly)

 

[cheddarcaveman]

Thank you for your help. Although almost 72 I actually still work and am therefore not around all day to sit at a computer. In the evenings the computer is shared - my wife loves Lastdot FM???

Anyhow, I'll go through all this tomorrow when I have time and see whats what. I think I have downloaded both 32 and 64 bit drivers in frustration so guess I'd better start over from scratch. I'll go into device manager and see what it comes up wwith and take it from there.

I didn't get the combination printer with the computer from Dell, just the computer. I've had the printer for about a year, was my son'e at uni!

Thanks again. I'll get back to you shortly and no, not in any GREAT hurry, just like things to WORK!

Cheers

 

[cheddarcaveman]

Dell Inspiron is a generic name for dozens of computer models i'm afraid - thats why we need the exact model/serial number.

Need this so we can double check info you give us ie 64bit? you were not sure of.

Go into Control panel > scroll to bottom click on "System"
In middle bar tells you 32 or 64bit!

While you are in there > look on list top left of screen Under Control panel home
click on "Computer Manager"

Scroll thru the panel list and tell us if any drivers are not loaded - they will appear with a yellow label/exclamation over them.

Further to my last, I dpon't have the "Computer Manager" you mention above to check on drivers. I think I currently have both the 32 and 64 bit driver installed so obviously need to remove the 32 bit one but can't do that until I find it???

 

[neo101]

Hi
There are at least a couple of ways to get to "Device Manager" (that's what I meant to say ) to check devices/drivers are loaded correctly!

One way is thru "Computer Manager" which is a permanant icon I have set up on my desktop.
Here's how to find it > Control Panel > "Administrative Tools" > scroll down to "Computer Management" click to open.

Look down the list and click/open "Device Manager"

If you want a permanent shortcut icon on your desktop,
Right click on 'Computer Management' icon > scroll down to "Send to" > highlight/click "desktop(create shortcut)"
______________________________________________

To remove old drivers you can go to
Start (the big round multicolour windows icon bottom left of screen) > All programs > look down the list, click on epson > you should find an "uninstall" button.

The other way to remove Epson drivers is through
Control Panel > "Programs & Features" > scroll down to everything mentioning 'Epson' (highlight/click and follow uninstall directions)
Reboot the computer

Delete any 32bit scanner drivers out of your 'downloads' folder!

Before you install, shut down/switch off any antivirus/firewall programs (obviously disconnect from internet connection first)

Install latest 64bit drivers from Epson Website

 

[cheddarcaveman]

Many thanks for your help, much appreciated! I'll de;ve into this on Tuesday when I've got time off - working tomorrow!!

Cheers

 

[neo101]

Good to know they let you have the odd day off!
You must be beavering away!

 

[cheddarcaveman]

Right! I've done all the items you have so kindly suggested. The only drtivers I found under the scanner were labled system32 so I deleted them. I then went to the Epson site and found the latest drivers for the DX4800 but there are no drivers there for the scanner, just the printer as a whole, so I downloaded them (Windows 7 64 bit). I went back to the scanner folder drivers list and the same "system 32 drivers had appeared again.
Needless to say the scanner does not work, the printer is fine!

 

[neo101]

Epson say 64bit drivers are supported and haven't bothered to update them since 2009 - so they must work for most people!

Did you find this driver?

Epson

Try contacting Epson support then - see what they say!


Another question - have you been deadly precise about what Epson model printer/scanner you have?

There are other specific drivers - for the other versions, such as the DX4800+

Try going to "Start"> 'All programs' > 'Windows Fax & Scan' > click to open
Look down bottom of left column and click on 'scan' bar
Look in 'tools' on top menu, to point to/load your scanner.

Does it find your scanner?

 

[cheddarcaveman]

Hi again Neo101. I think I'm going to have to call it quits on this one. As well as your good self I have also had many coms with Epson and nothing either of you has suggested has got the blooming thing working! I've uninstalled and reinstalled more drivers than I can thinkf of but I always get the same error message and it doesn't work.
By the way, it still works fine on the old computer running Windows XP Home edition.
Many thanks for your efforts.

 

[Tony Norton]

64bit Driver for Epson DX4800

Don't give up on this.

I've found that the 64 bit Vista driver works on XP Pro x64 edition. Fair chance it would work on Windows 7 as well.

It's called epson318339eu, although I guess there are other area versions.

Cheers

Tony N

 

[cheddarcaveman]

I have found that I can now use the scanner but not from the desktop icon as before but by going into Elements 6 and "importing". It works fine so I'm happy with this even though there is a bit more to do to get my scans.

Thanks for all the help. Great forum!