Error 80070426 and code 9C47

science10 · Aug 5, 2012

Hi guys, I'm running windows 7 proffesional 64 bit and when i try to update it says the updates failed and gives me error code 80070426 and error code 9C47, then when I try to troubleshoot I get

Package ID: Performance Diagnostic
Path:C:\Windows\diagnostics\system\Performance
Error code:0x80070426
Source:Engine
User: Computer Name\Username
Context: Restricted

Does anyone have an idea of how to fix it?

karlsnooks · Aug 5, 2012

Science,
Welcome to SevenForums.

Use the FixIt given at this link:
How do I reset Windows Update components?

science10 · Aug 5, 2012

When I run the Fixit i get message that says:
Troubleshooting cannot proceed
The troubleshooter has experienced an unexpected error and cannot continue

karlsnooks · Aug 5, 2012

Science,
fill out your system specs please.

Use this procedure:
Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec (left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Manufacturer and Model and
ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

You will find that in Speccy, you can select info from the display
using your mouse/touchpad and then paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.

=====================================================
=====================================================

Run following script and attach the resulting ComputerInfo.TXT file to your next post:

# **********************INSTRUCTIONS**************************
# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR ******************
# ************************************************************
#
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
#
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
#
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
#
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
#
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
#
# --The script output and purpose is given at the very front of the script
#
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter SET-EXECUTIONPOLICY -EXECUTIONPOLICY REMOTESIGNED
# ************************************************************

PHP:

# ***********************************************************************
# Puts COMPUTERINFO.TXT on your desktop
# COMPUTERINFO.TXT contains info about your bios and your computer system
# ***********************************************************************

function get-ID { 
  param ([string]$title, [int]$arraycnt, [int]$arrayndx) 
  $id = " " + $title + " "
  If ($arraycnt -ne 1) {$id = $id + [string]$arrayndx + " "}
  $id }
function get-title { param ([string]$id) 
  $hashes = ([int](31 - $id.length)/2)
  $hashstr = '#' * $hashes
  $title = $hashstr + $id + $hashstr
  If ($title.length -le 51) {$title += "#"}
  $title  }
$sterne = "*" * 79
$ossys = @(gwmi win32_operatingsystem)
$ossyscnt = $ossys.count
$ossysid = get-id "WIN" 1 0
$dskvol = @(gwmi win32_volume)
$dskvolcnt = $dskvol.count
$dskarr =@(gwmi win32_diskdrive)
$dskarrcnt = $dskarr.count
$cpu = @(gwmi win32_processor)
$cpucnt = $cpu.count
$mobo = gwmi win32_BaseBoard
$moboid = get-id "MOTHERBOARD" 1 0
$bootcfg = gwmi Win32_BootConfiguration 
$bootid = get-id "BOOT CONFIGURATION" 1 0
$Build = gwmi Win32_WMISetting
$osid = get-id "COMPUTER INFO" 1 0
$CS   = gwmi Win32_ComputerSystem   
$CSprod  = gwmi Win32_ComputerSystemProduct 
$id = get-id "BIOS" 1 0
$csid = get-id "COMPUTER INFO" 1 0
$bios = gwmi win32_bios
$obj = new-object -typename PSobject
$obj | Add-member -membertype noteproperty -name (Get-title $id ) -value $sterne -passthru |
 add-member -membertype noteproperty -name ($id + "Name") -value($bios.name) -passthru |
 add-member -membertype noteproperty -name ($id + "Manufacturer") -value($bios.manufacturer) -passthru|
 add-member -membertype noteproperty -name ($id + "Release Date") -value($bios.converttodatetime($bios.releasedate)) -passthru |
 add-member -membertype noteproperty -name ($id + "Serial Number") -value($bios.SerialNumber) -passthru |
 Add-member -membertype noteproperty -name (Get-title $csid) -value $sterne -passthru |
 add-member -membertype noteproperty -name ("Manufacturer") -value($cs.manufacturer) -passthru |
 add-member -membertype noteproperty -name ("Model") -value($cs.model) -passthru |
 add-member -membertype noteproperty -name ("Primary Owner") -value($cs.primaryownername) -passthru |
 add-member -membertype noteproperty -name ("Type") -value($cs.systemtype) -passthru |
 add-member -membertype noteproperty -name ("Total Memory") -value(([string][int]($cs.totalphysicalmemory/1073741824) + " GB")) -passthru |
 add-member -membertype noteproperty -name ("User Name") -value($cs.username) -passthru |
 add-member -membertype noteproperty -name ("Product Name") -value($csprod.name) -passthru |
 add-member -membertype noteproperty -name ("Version") -value($csprod.version) -passthru |
 add-member -membertype noteproperty -name ("Build version") -value($build.BuildVersion) -passthru |
 add-member -membertype noteproperty -name ("Identifying Number") -value($csprod.identifyingnumber) -passthru |
 add-member -membertype noteproperty -name ("Vendor") -value($csprod.vendor) -passthru |
 add-member -membertype noteproperty -name ("Boot Directory") -value($bootcfg.bootdirectory) -passthru |
 add-member -membertype noteproperty -name ("Last Drive") -value($bootcfg.lastdrive) -passthru |
 add-member -membertype noteproperty -name ($moboID + "Manufacturer") -value($mobo.manufacturer) -passthru |
 add-member -membertype noteproperty -name ($moboid + "Product Type" )     -value($mobo.product) -passthru |
 add-member -membertype noteproperty -name ($moboid + "Serial Number")  -value($mobo.serialnumber)
for ($ndx=1; $ndx -le $ossyscnt; $ndx++) {
  $d = $ossys[$ndx - 1]
  $ossysid = get-id "WIN" $ossyscnt $ndx
 $obj | add-member -membertype noteproperty -name ($ossysid + "Build Number") -value($d.buildnumber) -passthru |
 add-member -membertype noteproperty -name ($ossysid + "OS Version") -value($d.caption) -passthru |
 add-member -membertype noteproperty -name ($ossysid + "Country Code") -value($d.countrycode) -passthru |
## add-member -membertype noteproperty -name ($ossysid + "Service Pack") -value($d.csdversion) -passthru |
 add-member -membertype noteproperty -name ($ossysid + "Install Date") -value($d.converttodatetime($d.installdate))  -passthru |
 add-member -membertype noteproperty -name ($ossysid + "Computer System Name") -value($d.csname) -passthru |
 add-member -membertype noteproperty -name ($ossysid + "Last Bootup") -value($d.converttodatetime($d.lastbootuptime)) -passthru |
 add-member -membertype noteproperty -name ($ossysid + "OS Architecture") -value($d.osarchitecture) -passthru |
 add-member -membertype noteproperty -name ($ossysid + "Registered User") -value($d.registereduser) -passthru |
 add-member -membertype noteproperty -name ($ossysid + "Product ID") -value($d.serialnumber) -passthru |
 add-member -membertype noteproperty -name ($ossysid + "Service Pack Version") -value($d.servicepackmajorversion)
}

for ($ndx=1; $ndx -le $cpucnt; $ndx++) {
  $d = $cpu[$ndx - 1]
  $cpuid = get-id "CPU" $cpucnt $ndx
 $obj | add-member -membertype noteproperty -name ($cpuid + "Current Core Speed") -value([string][int]$d.currentclockspeed + " MHz") -passthru |
 add-member -membertype noteproperty -name ($cpuid + "Current Voltage") -value($d.currentvoltage) -passthru |
 add-member -membertype noteproperty -name ($cpuid + "External Clock") -value($d.extclock) -passthru |
 add-member -membertype noteproperty -name ($cpuid + "Max. Clock Speed") -value([string][int]$d.maxclockspeed + " MHz") -passthru |
 add-member -membertype noteproperty -name ($cpuid + "Manufacturer") -value($d.manufacturer)  -passthru |
 add-member -membertype noteproperty -name ($cpuid + "Name") -value($d.name) -passthru |
 add-member -membertype noteproperty -name ($cpuid + "Description") -value($d.description) -passthru |
 add-member -membertype noteproperty -name ($cpuid + "version") -value($d.version) -passthru |
 add-member -membertype noteproperty -name ($cpuid + "Number of Cores per CPU") -value($d.numberofcores) -passthru |
 add-member -membertype noteproperty -name ($cpuid + "Number of Logical Processors") -value($d.numberoflogicalprocessors) -passthru |
 add-member -membertype noteproperty -name ($cpuid + "Socket Designation") -value($d.socketdesignation)
}
for($ndx=1; $ndx -le $dskarrcnt; $ndx++) {
  $d = $dskarr[$ndx -1];
  $dskarrid = get-id "DISK" $dskarrcnt $ndx
  $obj | Add-member -membertype noteproperty -name (get-title $dskarrid) -value $sterne -passthru |
   add-member -membertype noteproperty -name ($dskarrid + "Model") -value($d.model) -passthru |
   add-member -membertype noteproperty -name ($dskarrid + "Size") -value([string][int]($d.size/1073741824) + " GB") -passthru |
   add-member -membertype noteproperty -name ($dskarrid + "Status") -value($d.status) -passthru |
   add-member -membertype noteproperty -name ($dskarrid + "Capabilities") -value($d.capabilitydescriptions) -passthru |
   add-member -membertype noteproperty -name ($dskarrid + "Interface Type") -value($d.interfacetype) -passthru |
   add-member -membertype noteproperty -name ($dskarrid + "Partitions") -value($d.partitions) -passthru |
   add-member -membertype noteproperty -name ($dskarrid + "Bytespersector") -value($d.bytespersector) -passthru |
   add-member -membertype noteproperty -name ($dskarrid + "Sectors per track") -value($d.sectorspertrack) -passthru |
   add-member -membertype noteproperty -name ($dskarrid + "Firmware revision") -value($d.firmwarerevision) -passthru |
   add-member -membertype noteproperty -name ($dskarrid + "Device ID") -value($d.deviceid) -passthru |
   add-member -membertype noteproperty -name ($dskarrid + "PNP Device ID") -value($d.pnpdeviceid)
}
function Get-DrvType ($n) {
  switch ([int]$n) {
   2  {$result = "Removable"}
   3  {$result = "Partition"}
   5  {$result = "CDROM"}
   default {$result = "Unknown"}
   } 
  $result
}
for ($ndx=1; $ndx -le $dskvolcnt; $ndx++) {
  $d = $dskvol[$ndx-1]
  $dskvolid = get-id "DISK VOLUME" $dskvolcnt $ndx
  $obj | add-member -membertype noteproperty -name (get-title $dskvolid)  -value $sterne -passthru |
  add-member -membertype noteproperty -name ($dskvolid + "Caption") -value($d.caption)  -passthru |
  add-member -membertype noteproperty -name ($dskvolid + "Drive Letter") -value($d.driveletter) -passthru |
  add-member -membertype noteproperty -name ($dskvolid + "Label") -value($d.label) -passthru |
  add-member -membertype noteproperty -name ($dskvolid + "Capacity") -value([string][int]($d.capacity/1073741824) + " GB") -passthru |
  add-member -membertype noteproperty -name ($dskvolid + "Free Space") -value([string][int]($d.freespace/1073741824) + " GB") -passthru |
  add-member -membertype noteproperty -name ($dskvolid + "Volume Type") -value(get-drvtype($d.drivetype)) -passthru |
  add-member -membertype noteproperty -name ($dskvolid + "Boot Volume") -value($d.bootvolume) -passthru |
  add-member -membertype noteproperty -name ($dskvolid + "System Volume") -value($d.systemvolume) -passthru |
  add-member -membertype noteproperty -name ($dskvolid + "Compressed") -value($d.compressed) -passthru |
  add-member -membertype noteproperty -name ($dskvolid + "Serial Number") -value($d.serialnumber) -passthru |
#  add-member -membertype noteproperty -name ($dskvolid + "Device ID") -value($d.deviceid) -passthru |
  add-member -membertype noteproperty -name ($dskvolid + "File System") -value($d.filesystem) -passthru |
  add-member -membertype noteproperty -name ($dskvolid + "Block Size") -value($d.blocksize) -passthru |
  add-member -membertype noteproperty -name ($dskvolid + "Indexing Enabled") -value($d.indexingenabled) -passthru |
  add-member -membertype noteproperty -name ($dskvolid + "Auto Mount") -value($d.automount) -passthru |
  add-member -membertype noteproperty -name ($dskvolid + "Dirty Bit Set") -value($d.dirtybitset)
}
$PhyMemArray = @(gwmi win32_PhysicalMemoryArray)
$cnt = $phymemarray.count
for ($ndx=1; $ndx -le $cnt; $ndx++) {
  $d = $phymemarray[$ndx -1]
  $id = get-id "PHYSICAL MEMORY ARRAY" $cnt $ndx
  $obj | add-member -membertype noteproperty -name ( Get-title $Id ) -value $sterne
  $obj | add-member -membertype noteproperty -name (" Maximum Memory Capacity") -value([string][int]($d.maxcapacity/1048576) + " GB")
  $obj | add-member -membertype noteproperty -name (" Number of Memory Devices") -value($d.memorydevices)
}
$arr = @(gwmi win32_PhysicalMemory)
$cnt = $arr.count
for($i=1; $i -le $cnt; $i++){
  $d = $arr[$i-1]
  $id = get-id "PHYSICAL MEMORY" $cnt $i
  $obj | add-member -membertype noteproperty -name (get-title $id) -value $sterne
  $obj | add-member -membertype noteproperty -name ($id + "Bank Label") -value($d.banklabel)
  $obj | add-member -membertype noteproperty -name ($id + "Capacity") -value([string][int]($d.capacity/1073741824) + " GB")
  $obj | add-member -membertype noteproperty -name ($id + "Data Width") -value($d.datawidth)
  $obj | add-member -membertype noteproperty -name ($id + "Speed") -value($d.speed)
  $obj | add-member -membertype noteproperty -name ($id + "Description") -value($d.description)
  $obj | add-member -membertype noteproperty -name ($id + "Tag") -value($d.tag)
  $obj | add-member -membertype noteproperty -name ($id + "Device Locator") -value($d.devicelocator)
  $obj | add-member -membertype noteproperty -name ($id + "Manufacturer") -value($d.manufacturer)
  $obj | add-member -membertype noteproperty -name ($id + "Part Number") -value($d.partnumber)
  $obj | add-member -membertype noteproperty -name ($id + "Serial Number") -value($d.serialnumber)
}
$Arr = @(gwmi win32_cachememory)
$cnt = $arr.count
for($i=1; $i -le $cnt; $i++){
  $d = $arr[$i-1];
  $id = get-id "CACHE MEMORY" $cnt $i
  $obj | add-member -membertype noteproperty -name (get-title $id) -value $sterne
  $obj | add-member -membertype noteproperty -name ($id + "Name") -value($d.name)
  $obj | add-member -membertype noteproperty -name ($id + "Device ID") -value($d.deviceid)
  $obj | add-member -membertype noteproperty -name ($id + "Purpose") -value($d.purpose)
  $obj | add-member -membertype noteproperty -name ($id + "Block Size") -value($d.blocksize)
  $obj | add-member -membertype noteproperty -name ($id + "Installed Size") -value($d.installedsize)
  $obj | add-member -membertype noteproperty -name ($id + "Max Cache Size") -value($d.maxcachesize)
  $obj | add-member -membertype noteproperty -name ($id + "Number of Blocks") -value($d.numberofblocks)
  $obj | add-member -membertype noteproperty -name ($id + "Status") -value($d.status)
}
$Arr = @(gwmi win32_memoryarray)
$cnt = $arr.count
for($i=1; $i -le $cnt; $i++){
  $d = $arr[$i-1];
  $id = get-id "MEMORY ARRAY" $CNT $I
  $obj | add-member -membertype noteproperty -name (get-title $id) -value $sterne
  $obj | add-member -membertype noteproperty -name ($id + "Description") -value($d.description)
  $obj | add-member -membertype noteproperty -name ($id + "Device ID") -value($d.deviceid)
  $obj | add-member -membertype noteproperty -name ($id + "Starting Address") -value($d.startingaddress)
  $obj | add-member -membertype noteproperty -name ($id + "Ending Address") -value($d.endingaddress)
}
$Arr = @(gwmi win32_memorydevice)
$cnt = $arr.count
for($i=1; $i -le $cnt; $i++){
  $d = $arr[$i-1];
  $id = get-id "MEMORY DEVICE" $cnd $i
  $obj | add-member -membertype noteproperty -name (get-title $id) -value $sterne
  $obj | add-member -membertype noteproperty -name ($id + "Description") -value($d.description)
  $obj | add-member -membertype noteproperty -name ($id + "Device ID") -value($d.deviceid)
  $obj | add-member -membertype noteproperty -name ($id + "Starting Address") -value($d.startingaddress)
  $obj | add-member -membertype noteproperty -name ($id + "Ending Address") -value($d.endingaddress)
}
$obj  > $env:userprofile\desktop\COMPUTERINFO.TXT

EXIT
EXIT

science10 · Aug 5, 2012

Alright I filled out most of my system specs

karlsnooks · Aug 5, 2012

good.

Now the script output please.

thanks, karl

science10 · Aug 5, 2012

Here is the script output

karlsnooks · Aug 5, 2012

Science,
1. Go to the Dell site. You need to update your bios and probably at least the chipset driver.

2. update your Win 7. Use this procedure and do not deviate therefrom regardless of whether you find such steps necessary. This is Win 7 and not XP.

UPDATING YOUR WIN 7
1. ASSURE THAT YOU RECEIVE ALL UPDATES
WIN | type WINDOWS UPDATE | ENTER |
Change settings (left-hand column) |
checkmark all four of the boxes | OK button

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.

2. INSTALL CRITICAL UPDATES
Check for Updates (left-hand column)
Install ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.

DO NOT TRUST the “Windows is up to date” in center of dialog. until you see that TWICE IN A ROW!

3. INSTALL IMPORTANT UPDATES
Use the “critical update” procedure until all important updates are installed.

4. INSTALL OPTIONAL UPDATES
Under Optional updates you will be presented with:
a) Microsoft Bing Desktop which is of questionable value
b) a list of about 34 language updates.

You can hide those updates so that aren't continually notified of those updates.
When you click on 34+ optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click on Hide Updates,
d) OK button.
Install ALL other Optional Updates.
Use the “critical update” procedure.

UPDATE GOLDEN RULES
Install ALL, yes, ALL updates.
This is Win 7 and not Vista or XP (eXPired).

UPDATE IS HUNG –TAKING FOREVER
Hung is very doubtful unless you interrupted updates.

CTRL + SHIFT + ESC key combo will pop-up the Task Manager.
Lo and behold, Windows Update is still running!

You hold down the CTRL and SHIFT keys.
While holding them down, tap the ESC key once.

science10 · Aug 5, 2012

As soon as I check for updates i get :

Install new Windows Update software
To check for updates, you must first install an update for Windows Update. Your automatic updating settings will not change. To install the update, Windows Update will automatically close and re-open.

Then when i click install now i get:

Windows could not search for new updates
An error occurred while checking for new updates for your computer.
Error(s) found:
Code 80070426 Windows Update encountered an unknown error.

karlsnooks · Aug 5, 2012

http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164

Error 80070426 and code 9C47

science10

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