Error 80073712

[VitaminC]

I haven't been able to get updates since June 2017. I get error 80073712. I've run sfc, it was unable to repair errors, chkdsk found no errors, no malware, installed SURT, was unable to install standalone updates, ran Windows Update Troubleshooter. My zipped CBS log is 45 MB's which is too large to upload, isn't it?

 

[VitaminC]

some logs

 

[torchwood]

Hi VitaminC,

couple of problems there,
for starters please Uninstall Avast in SAFE MODE, MSE will kick in.
you can re-install it after we sort your problem out

Avast Uninstall Utility | Download aswClear for Avast Removal

Are you using another browser apart from IE11.
If not please download and install one.
Once you have an alternative
Uninstall IE11, control panel >> programs&features >> Features(top left)
a smaller window will open UNCHECK IE11.
(the missing package refers to IE, do you have any language packs installed??)


REBOOT

RERUN SURT, post the results.


Roy

 

[VitaminC]

I don't have any language packs showing in Optional Updates, but many special characters don't appear. I followed advice from YouTube videos and deleted contents of the Software Distribution folder, then someone on another forum advised me to run a utility which unbeknownst to me emptied the Recycle bin so my Windows Update history only goes back to June 2017.

 

[torchwood]

Well it certainly wasnt Sysnative.

No worries, just post the results of SURT as requested after removing Avast/IE11.


Roy

 

[VitaminC]

Well it certainly wasnt Sysnative.

haha!

 

[VitaminC]

The "Turn Windows features on or off" dialogue box is blank.

 

[torchwood]

In that case follow the instructions in the screenshot


Roy

 

[VitaminC]

I did some research on the logs and found that many are having issues with Avast and Windows Update. I ran the Avast Repair Tool then ran SURT and saw a few things were fixed but i still can't install updates. I'm going to try a clean boot and if that doesn't work I'll uninstall Avast. I'm a little timid about uninstalling IE in case the corrupted files don't let me reinstall it.

 

[VitaminC]

SURT log after uninstalling Avast:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2017-07-27 13:05

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x80070026 servicing\Packages\Package_118_for_KB3121212~31bf3856ad364e35~amd64~~6.1.1.2.mum Line 1: X


Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-datawarehouse_31bf3856ad364e35_11.2.9600.18665_none_28f3f36a1586004f.manifest amd64_microsoft-windows-ie-datawarehouse_31bf3856ad364e35_11.2.9600.18665_none_28f3f36a1586004f
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_19e91afbfbf694120c692e146fa37874_b77a5c561934e089_6.1.7601.23744_none_afbe3258b7b842d8.manifest amd64_19e91afbfbf694120c692e146fa37874_b77a5c561934e089_6.1.7601.23744_none_afbe3258b7b842d8
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-devtools_31bf3856ad364e35_11.2.9600.18665_none_1deac95254f0da76.manifest amd64_microsoft-windows-ie-devtools_31bf3856ad364e35_11.2.9600.18665_none_1deac95254f0da76
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.18665_none_2f15b5cd7ef05f1f.manifest amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.18665_none_2f15b5cd7ef05f1f
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_0b20a8ff883c3a4a x86_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_1d37a43bbfe1dc9c
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_c373722873c01144 amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_49391d6d8244622b x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_a338d8ea2df29efb
(f) CSI C Mark Deployment Missing 0x00000000 c!policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_ef17e13d91c55d96 amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_499a1b14d5902dfc
(f) CSI C Mark Deployment Missing 0x00000000 c!policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_36c51814a641869c x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_914751ebea0c5702
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_020285fe6d6e0580 amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_56aba0211ca246c2
(f) CSI C Mark Deployment Missing 0x00000000 c!policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_364e78aca69bba41 x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_962753dde6e08635
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_49afbcd581ea2e86 x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_9e58d6f8311e6fc8

Summary:
Seconds executed: 1049
Found 13 errors
CSI Manifest Failed Catalog Check Total count: 4
CSI C Mark Deployment Missing Total count: 8
CBS MUM Corrupt Total count: 1

Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-ie-datawarehouse_31bf3856ad364e35_11.2.9600.18665_none_28f3f36a1586004f.manifest
winsxs\manifests\amd64_19e91afbfbf694120c692e146fa37874_b77a5c561934e089_6.1.7601.23744_none_afbe3258b7b842d8.manifest
winsxs\manifests\amd64_microsoft-windows-ie-devtools_31bf3856ad364e35_11.2.9600.18665_none_1deac95254f0da76.manifest
winsxs\manifests\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.18665_none_2f15b5cd7ef05f1f.manifest
servicing\packages\Package_118_for_KB3121212~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_118_for_KB3121212~31bf3856ad364e35~amd64~~6.1.1.2.cat

 

[torchwood]

Hi VitaminC

Did you uninstall Avast in SAFE MODE ??

Roy

 

[VitaminC]

Yes, I uninstalled Avast in safe mode using the Avast using the AvastClear link you posted.