Error Code 0xC004B100 when trying to activate Windows 7 Ultimate

[sparker781]

Upon further searching online, I came upon the MSDN site which states this error message refers to the following: The activation server determined that the computer could not be activated. This is a genuine copy of Windows from MSDN and the key is also from MSDN. To test it, I snagged another key and the same message came up. It also refers me to make sure that the MAK is valid, but I might need to contact MS...Anyone have a clue?

Thanks

 

[NoelDP]

Please followthis tutorial and post an MGADiag report - then we can see what the problem is.



http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html



Ignore errors produced when clicking on theCopy button - they simply mean that the tool could not create the backup filesfor some reason. The data is still copied to the clipboard for pasting to yourresponse.



Please also statethe Version and Edition of Windows quoted on your COA sticker (if you have one)on the case of your machine (or inside the battery compartment), but do NOTquote the Key on the sticker!

https://www.microsoft.com/en-gb/howtotell/Hardware.aspx#PCPurchase

 

[sparker781]

NoelDP...Not sure what the deal was but it's all good. I was able to activate this morning.

Thanks for the assistance

 

[NoelDP]

Great! - Please post the report anyhow so we can check that everything is OK.

 

[sparker781]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-CK48X-4839V-RC2CW
Windows Product Key Hash: r5Fz53LKw3oqv04hRxQHaacF1L4=
Windows Product ID: 00426-383-5259167-06640
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {45526C08-FA4C-4D1B-906B-5D382A10F12E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{45526C08-FA4C-4D1B-906B-5D382A10F12E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RC2CW</PKey><PID>00426-383-5259167-06640</PID><PIDType>5</PIDType><SID>S-1-5-21-722677966-4063026931-2812268893</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>NV55C</Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>V1.25</Version><SMBIOSVersion major="2" minor="6"/><Date>20111011000000.000000+000</Date></BIOS><HWID>BB5E3C07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: c619d61c-c2f2-40c3-ab3f-c5924314b0f3
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00212-383-525916-00-1033-7601.0000-1882015
Installation ID: 004544704362923976572296978313426380321504920706537635
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: RC2CW
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 7/8/2015 10:33:22 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEA6GHC4lTsmlGgxAZqMizsLLDDvLlcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
ASF! ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
ASPT ACRSYS ACRPRDCT
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm

 

[NoelDP]

That looks fine to me.

You say this is an MSDN Key? - I ask because the CID is not one that I would normally associate with MSDN, but with a probable Retail Upgrade.

 

[sparker781]

It is MSDN....The key's for the iso's they post are for retail. The level of content I have only lists retail product keys...Nothing more unless it's server based.

 

[NoelDP]

That's normal for MSDN, and I was aware that the vast majority of the MSDN Keys show as retail. It was simply that the CID was in an area that I wouldn't normally associate as being from MSDN... I'll have to update my files again!

Looking at my records, I've seen the -383- CID around 15-20 times, associated with MGA problems. In every case until now, the exchange of words has ended abruptly after I suggested contacting MS Activation to discuss the problem (in many of these cases the system was failing activation because the Key was blocked).

Thanks for the confirmation!

 

[sparker781]

Confirmation of what?

Was it something I did? I wouldnt mind having to contact MS but since this is my company's account I didn't feel the need to do so....LOL

 

[j0vian]

Error 0xc004b100 / Cannot activate windows at this time

I solved this problem by rebooting, unplugging internet cable and or disconnecting from wireless. Then entered the product key and used Microsoft's phone activation. It was successfully activated.