Error Code: -5006 : 0x80070002

[jellybeard999]

The following error crops up when I try to install certain items (in this case Rollercoaster Tycoon 3). I had an error with Installshield on Vista with this game on a recent fresh install (though have had no issues before on Vista) and took the opportunity to upgrade.

Interestingly, I cannot install Installshield Engine Update 700 or 701 either (which the game uses) as I get the same error.

This is a clean Win 7 Ultimate X64 install.

Can anyone help? All I'm getting with google is Windows Update errors, mainly relating to XP. I've tried deleting all files in Software Distribution and stopped/restarted the update service and downloaded all updates.

Error Code: -5006 : 0x80070002
Error Information:
>Kernel\ServiceProvider.cpp (77)
>Kernel\ObjectHolder.cpp (441)
>Kernel\ServiceProvider.cpp (77)
>Kernel\ObjectHolder.cpp (441)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\Se>SetupDLL\SetupDLL.cpp (1375)
pAPP:RollerCoaster Tycoon® 3
PVENDOR:Atari
PGUID:907B4640-266B-4A21-92FB-CD1A86CD0F63
$7.1.100.1248
@Windows XP Service Pack 2 (2600) IE 8.0.7600.16385

 

[Capt.Jack Sparrow]

Hi Welcome to SF,

You could look this article Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2 it might help you

 

[jellybeard999]

Thanks Cpt Jack, that's somehow fixed the original error, however I now have "installshield has stopped working". I've deleted the installshield folders and reinstalled every installshield (both types) but it's still no go

Any ideas ?

I'm sure I've seen this error documented before, so I'll get digging in the meantime.

 

[richc46]

Use CC cleaner to make sure that all remnants of Installshield are gone.
Disconnect your A/V and firewall.
Be sure that the program is compatible with Windows 7 Windows Compatibility Center

Make sure all your drivers are up to date in the device manager.

 

[Capt.Jack Sparrow]

Thanks Cpt Jack, that's somehow fixed the original error, however I now have "installshield has stopped working". I've deleted the installshield folders and reinstalled every installshield (both types) but it's still no go

Any ideas ?

I'm sure I've seen this error documented before, so I'll get digging in the meantime.

Can you check the Event viewer ??
Start > Event viewer > Windows Logs > Application and check for Errors

 

[Jacee]

Have you gone through these steps? 0x80070002 Windows Update error - FIND a Solution HERE in this article!

I know it says XP, but it should work with Win 7, too.

http://helpnet.flexerasoftware.com/Robo/BIN/Robo.dll?mgr=agm&tpc=%2Frobo%2Fprojects%2Finstallshield12helplib%2FIncludingRedistributables.htm&wnd=InstallShieldLivingHelp%7CMain&agt=wsm&ctxid=selfservice%2FviewContent.do

 

[jellybeard999]

Thanks Cpt Jack, that's somehow fixed the original error, however I now have "installshield has stopped working". I've deleted the installshield folders and reinstalled every installshield (both types) but it's still no go

Any ideas ?

I'm sure I've seen this error documented before, so I'll get digging in the meantime.

Can you check the Event viewer ??
Start > Event viewer > Windows Logs > Application and check for Errors

Faulting application name: Setup.exe_InstallShield (R), version: 7.1.100.1248, time stamp: 0x3deba70f
Faulting module name: AcXtrnal.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bd98a
Exception code: 0xc0000374
Fault offset: 0x00008518
Faulting process id: 0xfdc
Faulting application start time: 0x01ca8a32b3b63bde
Faulting application path: E:\Setup.exe
Faulting module path: C:\Windows\AppPatch\AcXtrnal.DLL
Report Id: 2bd39669-f626-11de-892f-00301ba09552

AcXtrnal.DLL relates to the compatability mode apparantly :sarc:

 

[Capt.Jack Sparrow]

Faulting application name: Setup.exe_InstallShield (R), version: 7.1.100.1248, time stamp: 0x3deba70f
Faulting module name: AcXtrnal.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bd98a
Exception code: 0xc0000374
Fault offset: 0x00008518
Faulting process id: 0xfdc
Faulting application start time: 0x01ca8a32b3b63bde
Faulting application path: E:\Setup.exe
Faulting module path: C:\Windows\AppPatch\AcXtrnal.DLL
Report Id: 2bd39669-f626-11de-892f-00301ba09552

AcXtrnal.DLL relates to the compatability mode apparantly :sarc:

Then the next step i would do would be
Troubleshoot Windows 7 compatibility problems