Solved error code 800b0100

[zeljka91]

Hi, I need help. My HP won`t update. I don`t know what to do, I`m an amateur View attachment 320847

View attachment 320848

 

[NoelDP]

CheckSUR shows the following problems...

Unavailable repair files:
 servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat

I can find no sign of any SFC scan having been run - but we can worry about that after fixing the above errors.

Back In a few minutes with a fix protocol.

 

[NoelDP]

I've uploaded a file - zj9aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder zj9aa in the same place.
Open this folder - there should be one folders inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[zeljka91]

Here, I hope I did it OK.. View attachment 320968

 

[zeljka91]

I wasn`t sure if I need to copy just security catalog or MUM file too? I`ve copied both..

 

[NoelDP]

Both need to be copied, as the replacement of both is done at the same time by the tool.

I just realised - I gave you the wrong files, anyhow! (doesn't matter - CheckSUR is clever that way) We see so few x86 installs that I automatically posted the x64 versions...
back with the proper ones in a minute or two.

 

[NoelDP]

I've uploaded a file - zj9ab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder zj9ab in the same place.
Open this folder - there should be one folders inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

Sorry about the confusion!

 

[zeljka91]

No problem, thank you for helping me And now what I need to do?View attachment 321201

 

[NoelDP]

CheckSUR is now clear - I got the right files this time.

Please now run SFC /SCANNOW from an Elevated Command Prompt, and post the new CBS.log file - I think it will report 'nothing found' so if that's the case, try going to windows Update and do a Check for Updates, and attempt to install ONLY the oldest update found -reboot, and if that installs OK, install any others found.

 

[zeljka91]

Thank you very much! Everything is perfect now

 

[NoelDP]

Great! - please mark the thread as 'solved'

Good luck!