Error NGSCM.DLL is missing

[dipa]

Hi.. i am getting the error when i open google chrome , ccleaner etc software :

NGSCM.DLL is missing


i have downloaded some registry repair tool.. all scans but none of them repairing as they asking to buy it before repair..

so is there any solution of this error?

 

[Mike Connor]

Most if not all of those tools are scams.

The file you quote is normally a Nokia system file, and will not cause system errors.

You should download the free version of this;

Malwarebytes

and run a FULL scan. If it finds anything, post the log here.

Regards....Mike Connopr

 

[dipa]

if i uninstall nokia pc suit, will it solve the problem?

 

[dipa]

LOG detail..

Malwarebytes' Anti-Malware 1.50.1.1100
Malwarebytes

Database version: 5363

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

17-04-2011 21:31:21
mbam-log-2011-04-17 (21-31-13).txt

Scan type: Quick scan
Objects scanned: 182362
Time elapsed: 8 minute(s), 11 second(s)

Memory Processes Infected: 2
Memory Modules Infected: 1
Registry Keys Infected: 24
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 10
Files Infected: 21

Memory Processes Infected:
c:\program files (x86)\relevantknowledge\rlservice.exe (Adware.RelevantKnowledge) -> 3436 -> No action taken.
c:\program files (x86)\relevantknowledge\rlvknlg.exe (Adware.RelevantKnowledge) -> 2364 -> No action taken.

Memory Modules Infected:
c:\program files (x86)\relevantknowledge\rlls.dll (Adware.RelevantKnowledge) -> No action taken.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RelevantKnowledge (Adware.RelevantKnowledge) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d08d9f98-1c78-4704-87e6-368b0023d831} (Adware.RelevantKnowledge) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{147A976F-EEE1-4377-8EA7-4716E4CDD239} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{00A6FAF1-072E-44CF-8957-5838F569A31D} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00A6FAF1-072E-44CF-8957-5838F569A31D} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{00A6FAF6-072E-44CF-8957-5838F569A31D} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00A6FAF6-072E-44CF-8957-5838F569A31D} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07B18EA1-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EA1-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07B18EA9-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EA9-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{59C7FC09-1C83-4648-B3E6-003D2BBC7481} (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68AF847F-6E91-45dd-9B68-D6A12C30E5D7} (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{9170B96C-28D4-4626-8358-27E6CAEEF907} (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D1A71FA0-FF48-48dd-9B6D-7A13A3E42127} (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{DDB1968E-EAD6-40fd-8DAE-FF14757F60C7} (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F138D901-86F0-4383-99B6-9CDD406036DA} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\MyWebSearch (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\Software\VB and VBA Program Settings\SrvID (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\FocusInteractive (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Fun Web Products (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\MyWebSearch (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\RunDll32Policy\f3ScrCtr.dll (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
c:\program files (x86)\funwebproducts (Adware.MyWebSearch) -> No action taken.
c:\program files (x86)\funwebproducts\screensaver (Adware.MyWebSearch) -> No action taken.
c:\program files (x86)\funwebproducts\screensaver\Images (Adware.MyWebSearch) -> No action taken.
c:\program files (x86)\mywebsearch (Adware.MyWebSearch) -> No action taken.
c:\program files (x86)\mywebsearch\bar (Adware.MyWebSearch) -> No action taken.
c:\program files (x86)\mywebsearch\bar\History (Adware.MyWebSearch) -> No action taken.
c:\program files (x86)\mywebsearch\bar\Settings (Adware.MyWebSearch) -> No action taken.
c:\program files (x86)\relevantknowledge (Spyware.MarketScore) -> No action taken.
c:\program files (x86)\relevantknowledge\components (Spyware.MarketScore) -> No action taken.
c:\programdata\microsoft\Windows\start menu\Programs\relevantknowledge (Spyware.MarketScore) -> No action taken.

Files Infected:
c:\program files (x86)\relevantknowledge\rlservice.exe (Adware.RelevantKnowledge) -> No action taken.
c:\program files (x86)\relevantknowledge\rlvknlg.exe (Adware.RelevantKnowledge) -> No action taken.
c:\program files (x86)\relevantknowledge\rlls.dll (Adware.RelevantKnowledge) -> No action taken.
c:\Users\int\AppData\Roaming\data.dat (Stolen.Data) -> No action taken.
c:\Windows\System32\secushr.dat (Malware.Trace) -> No action taken.
c:\Windows\SysWOW64\secushr.dat (Malware.Trace) -> No action taken.
c:\Windows\screen.scr (Trojan.Dropper) -> No action taken.
c:\program files (x86)\mywebsearch\bar\Settings\s_pid.dat (Adware.MyWebSearch) -> No action taken.
c:\program files (x86)\relevantknowledge\chrome.manifest (Spyware.MarketScore) -> No action taken.
c:\program files (x86)\relevantknowledge\install.rdf (Spyware.MarketScore) -> No action taken.
c:\program files (x86)\relevantknowledge\nscf.dat (Spyware.MarketScore) -> No action taken.
c:\program files (x86)\relevantknowledge\rlls64.dll (Spyware.MarketScore) -> No action taken.
c:\program files (x86)\relevantknowledge\rloci.bin (Spyware.MarketScore) -> No action taken.
c:\program files (x86)\relevantknowledge\rlph.dll (Spyware.MarketScore) -> No action taken.
c:\program files (x86)\relevantknowledge\rlvknlg64.exe (Spyware.MarketScore) -> No action taken.
c:\program files (x86)\relevantknowledge\rlxf.dll (Spyware.MarketScore) -> No action taken.
c:\program files (x86)\relevantknowledge\components\rlxg.dll (Spyware.MarketScore) -> No action taken.
c:\programdata\microsoft\Windows\start menu\Programs\relevantknowledge\about relevantknowledge.lnk (Spyware.MarketScore) -> No action taken.
c:\programdata\microsoft\Windows\start menu\Programs\relevantknowledge\privacy policy and user license agreement.lnk (Spyware.MarketScore) -> No action taken.
c:\programdata\microsoft\Windows\start menu\Programs\relevantknowledge\Support.lnk (Spyware.MarketScore) -> No action taken.
c:\programdata\microsoft\Windows\start menu\Programs\relevantknowledge\uninstall instructions.lnk (Spyware.MarketScore) -> No action taken.

 

[Mike Connor]

You only ran a "Quick Scan", a FULL scan is required to find as much malware as possible. Nevertheless, your machine is badly infected with malware. The only sensible option is a clean install of Windows. You must also remove the malware on ALL partitions before you do so.

Regards....Mike Connor

 

[dipa]

Ohh.. you mean formatting my c drive?

isn't it any another option?

And also, i please tell me any good anti virus software, when i buy laptop i got MACfee intalled but not its expired so please suggest me..

 

[Mike Connor]

Yes.

You can probably remove most of the malware if you run a FULL scan with malwarebytes, and then a scan with superantispyware;

SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

but this will not repair any damage the malware has caused to your system. The only sure way to get rid of it is to carry out a complete wipe of your system and re-install Windows.

I use this;

Avira AntiVir Personal - Free Antivirus

Regards....Mike Connor

 

[dipa]

Thanks , i have recovery dvds of my laptops.

you can you please give me a link to to restore or install windows 7 from those recovery DVDs?

 

[Mike Connor]

Restore, or repair install, are no use, they wont solve your problems.

If you have original Windows DVD's or clean factory recovery DVD's then you can format the drives on your machine and make a new Windows installation.

This is normally simply a matter of booting the machine with such a DVD in the drive, and following the instructions.

Regards....Mike Connor

 

[dipa]

I know how to format. i have formted xp pc.. but when i buy this sony laptop, i have never format the windows 7, because there are so many softwares of sony company which are installed in it,

like sony smart network, touch key and other sony drivers , etc.. and i dont have the copy of those softwares , so m scared how to get all those required softwares after the formating my laptop, and what if i coudnt get some features without these softwares

 

[Mike Connor]

If you have the factory recovery DVD then the original drivers and software will be on it.

There may also still be a factory recovery partition on your machine, and that may also be sufficient, it depends on how the recovery is done. If it is an image, then you should be safe enough simply doing a recovery of that image. This should set the machine back to factory defaults.

Before you install any other software, scan it for malware. Any discs or DVD's you have burned yourself as backups etc, or any USB drives you use, you must scan for malware.

Regards....Mike Connor

 

[dipa]

hi..

i got 3 DVDs, and its bootable.. when i run it.. i got the vio care center with dialogbox:

"You can reintall the original, factory-installed applicatoin and drivers that you have uninstalled or that are no longer perfoming as expected.."

is it useful for this task?

and i think this dvd is just for vio drivers ..

so i have to reinstall windows 7 and just run this 3DVDs to install vio drivers, M i correct??

 

[Jacee]

MBam instructions:
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.

 

[Mike Connor]

Yes. If you have the original DVD's then everything should be fine. You should make sure of this before you begin though.

You should also still format the disk(s) in your machine before you do the new install. I assume you mean a Sony Vaio ?

Notebooks - Laptops - Computers VAIO | Sony Style USA | Sony

Regards....Mike Connor

 

[dipa]

ya i have sony vaio

But why all drives? i have so many datas .. how to take back up of them all?

can't i format just a C: drive?

 

[Mike Connor]

ya i have sony vaio

But why all drives? i have so many datas .. how to take back up of them all?

can't i format just a C: drive?

The problem is that the malware infects various files, and can be on any of your drives.

You can run the Malwarebytes FULL scan after updating the database, and let it delete all the malware it finds, then run the SUPERantispyware as well, and let it also delete any malware it finds. This should get rid of the malware, but there are no guarantees.

If you backup existing files then you also backup any malware that is in them. Run the scans and delete the malware before you back anything up.

That may be safe enough, but it assumes that those two scanners find all the malware and remove it.

If your system runs OK after deleting all the malware, then you MAY! Be OK. If it still does not run properly, then you will have to install Windows.

Some malware alters system files, registry entries, etc, and just removing the malware does not automatically repair any changes it made, or damage it caused.

That is why it is necessary to install Windows new.

The scans are to ensure that you remove any malware before you backup.

Regards....Mike Connor

 

[Mike Connor]

I have to leave now, but if you need any further assistance or information, then I am sure somebody else will step in here to help you.

Regards....Mike Connor

 

[Jacee]

Please see my post above!

MBam instructions:
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected

 

[dipa]

thank you mike.. thank for your help..

i will follow as you said..! take care!

 

[dipa]

Please see my post above!

MBam instructions:
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected

i Show the result and posted that log already and delete all those detected files