Error Re-installing windows

[Barbarian Roman]

I have an acer aspire 7745g laptop, 8 gb ram, intel i5 460 m @2.53 ghz, (was) running windows 7 home premium. I got a serious virus causing many BSOD's, so I decided to reinstall windows via acer erecovery discs. It runs smoothly, aks me to reboot, then when it says starting services, an error message pops up, saying that windows shut down unexpectedly or encountered an unexpected error, and could not complete the installion. Press ok to reinstall windows. So I do this, and the same message comes up. I tried reinstalling the recovery disks, but same thing. Note, this is just reinstalling windows and keep hard drive, not installing factory settings. Any help please? I do have my most important files backed up, but it would be a hassle to have to reformat everything.

 

[Bare Foot Kid]

Hello mate.


Have you tried the factory recovery partition, if it's still available for use?

   Note

Here are the standard Acer Recovery Instructions

1. Power on the machine
2. At the white ACER BIOS screen, hold the “Alt” key and press the “F10” key simultaneously to start Acer eRecovery
3. Once eRecovery has loaded, click “Restore to Factory Default Settings”
4. Click “OK” to continue
5. From here, the eRecovery process will update all the data on the C: drive and restore a fully functional factory image (approximately 10 minutes).
6. Once eRecovery has run, press “OK” to reboot unit.

​

 

[Barbarian Roman]

I'll try it now. Hopefully it'll work. So it's a bad idea to do the same thing from the recovery disks? Are the disks just to reinstall from scratch?

 

[Bare Foot Kid]

I would think the recovery partition would work when the disks may have errors jm2c


Be Aware: this may over-write all data on the C: partition so have current back-ups of the data you need to save.


How to Copy & Paste in Recovery Console on Windows 7 or Vista

How to Create a Windows 7 System Repair Disc

 

[Barbarian Roman]

I have my most important critical data backed up. I have some cool stuff on my C drive, and would be a drag to install it back, but i won't get a heartattack if I lose it, so if it erases my C drive, it erases my C drive. Should've transferred some stuff to my d drive i'm thinking, but it's too late for that now.
So what ur saying is recovery discs are only good for reinstalling everything from scratch (formatting the whole PC)?

 

[Bare Foot Kid]

I can't say authoritatively that a recovery partition is better than disks but disks (plural) leaves too much room for issues to occur; I would use the recovery partition if the option is available.


Did you see the links I added to my post above showing how to copy out data to external media?

 

[Barbarian Roman]

Yeah, well, I don't have the resources to copy to external media, the old comp I'm writing on now has only 200 gb of memory, which is nearly full. I got the most important stuff off.
Anyway, I have the same error message, so looks like factory install will have to be, whatever is erased. My question: should I do it over recovery disks, or from the acer recovery partiion? If that doesn't finally fix my computer, then warranty will have to be used. Just to say, the recovery disks were made by the store before I started using my computer, so they might be the same thing.

 

[gregrocker]

Running full factory Recovery, from disks or by booting the partition, is always a destructive install which reimages the HD to exactly how it was when it left the factory.

Running Factory Recovery from the HD partition is more stable method. I'd only run the disks as a backup or if the HD fails. However, since the store made them for you I would take them back and tell them they don't work, so if they'll replace them you have on hand a viable backup method.

Once you get your Win7 set up and running good, also save externallly a Win7 backup image as a much better backup of your customized OS.

Finally, you are entitled to clean reinstall just the Win7 OS without the Acer factory bloatware and utilties, using the Product key on the COA sticker on machine. Here are tips to get a perfect install if you are interested in this option in the future: Reinstalling Windows 7 - Windows 7 Forums

 

[Barbarian Roman]

The store ones weren't broken, same thing happened from the recovery portion hardrive. It's reinstalling to factory settings. If it doesn't work, then Acer will deal with the crap, hopefully the computer will be so f***ed up I'll get a brand new one lol (just a dream)

 

[gregrocker]

Are you saying that you ran the Recovery Partition from boot using the Alt + F10 hotkeys Barefoot gave you, and it failed as well? Can you describe exactly what happened?

If so, you can wipe the HD to try running the Recovery Disks, as they might work if the problem is a corrupt boot sector which will be wiped by Diskpart Clean All command. You have nothing to lose anyway now. SSD - HDD Optimize for Windows Reinstallation - Windows 7 Forums

If wiping the HD fails, I'd next test it using the maker's diangostics/repair extended CD scan: HD Diagnostic

Next I'd test the RAM using memtest86 for 5-6 passes or overnight: RAM - Test with Memtest86+ - Windows 7 Forums

 

[Barbarian Roman]

recovery failed, both on recovery hard drive portion and recovery disks. What I'm doing now is wiping C drive clean and factory settings. Nothing to lose. If it's still f***ed up, it's Acer's problem, shit shouldn't be happening on a 3 month old laptop, even if it is my fault I got a virus if the factory reset is screwed that's Acer's fault, as it's sole purpose of recovery and restore is to fix problems like I got.

 

[Barbarian Roman]

Little update: rebooting from factory settings failed from recovery disks. I am trying from the recovery portion. If something is wrong with it, the laptop is completely f***ed up. Including the recovery portion. And it's not my fault. If the virus somehow managed to corrupt the recovery portion partition, then at least the disks should've worked. If both fail, the laptop was f***ed from the start.

 

[gregrocker]

If you wiped the HD, you'll not have a Recovery partition to restore from.

You'll need to try to run the Recovery Disks again.

Then you can either find a Win7 installer for your version to clean reinstall without the Acer factory bloatware: Reinstalling Windows 7 - Windows 7 Forums

Or call Acer tech support which is included in your Warranty for the first year. Tell them you have tried to run Factory Recovery from the partition and the disks, in that order, and that neither will work. Don't disclose anything else - they can get jiggy about wiping HD's or clean reinstalling. Just dont' tell them that.

Let them walk you through whatever troubleshooting they do nowadays (don't expect much) to see if they have a fix for a known issue. If not, they will likely want to send you a new Recovery Disk set. You can accept that, then while waiting for the disks try the clean reinstall.

Or you can insist that they RMA the machine. Be polite but firm, never lose your temper or whine. Your purpose is to see if they have a fix for a known issue, discover your options. If I don't like the way an agent is handling it, I politely say I have to go, then call back to try another.

 

[Barbarian Roman]

It's going back to factory, I already contacted Acer. But tell me if I I got conned out of 100 bucks: The laptop was 1000 dollars, but they charged me an extra 100 bucks for some preloaded fee, like putting on windows 7 and making recovery disks. But, there was a hard drive partition on the Acer for recovery! Can a store make a hard drive partition for recovery on the hard drive? Or is it the factory that did it? Cause if the factory did it, all the store made was some useless recovery disks without installing the OS (I did not get an original pure Windows 7 CD form the store), with the disks being the exact same thing as the recovery portion, and therefore useless. That would mean the factory already preloaded everything!!!F*** Staples, they may flaunt a nice deal in front of your eyes, but they just f*** you in the end anyway.

 

[gregrocker]

Did Win7 come with the PC? Do you have a COA sticker with Product Key on the machine? If so then they charged you $100 to make your Recovery Disks.

Tips to Clean up factory bloatware

 

[Barbarian Roman]

Yeah, I got scammed. Windows 7 sticker came on the laptop. The store did no work. They said they had to install the OS which takes 5 hours, and make recovery disks, but I have a recovery portion on the laptop. They charged me 100 bucks for 5 f***ing disks. I'm going to Staple tomorrow, even though its been 4 months, this is a scam. They said they had to put work into installing the OS, which they didn't. They basically stole the money. The recovery disks they made were not working anyway.

 

[gregrocker]

It will be interesting to hear why they had to install the OS on factory preinstalled Win7.

Maybe you can at least bargain to get a Win7 installation DVD for your licensed version.. There's value in getting one.