errors on update ox80073712

eurosteve

New member
Local time
12:49 PM
Messages
15
Have had issues for months with updates - which reading online seems quite common.
tried to install adobe pdf which has failed due to this error ox80073712 although they also add their error 1935.
adobe suggest running scannow from elevated command prompt which on my machine is also failing so i can move forward on this.

bought the laptop with win 7 already installed and do not have a disc to reinstall.

anyone else been in this scenario ?

have spybot which keeps finding some registry problem which may or may not be relevant.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
toshiba
OS
win 7 32 bit home
CPU
2.13 celeron
Antivirus
avast
Browser
firefox
Considering there's over a billion installs of Windows, the failure rate is actually pretty low :)
The 0x80073712 error is a reasonably common one - but badly documented.

The problem here is whether this is actually a Windows problem, or an Adobe problem.

Let's look at the Windows side first...

Please follow the Windows Update Posting Instructions and post the requested data
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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