Solved event 41 kernel power 0x8000000000000002

[wickwrackscar]

hello, thanks for taking a look, this issue has been driving me crazy for some time but I have never been able to reliably recreate it until now. I have also searched it to death and its just above my head what to do next without the help of some kind stranger.

I understand that this issue has been discussed to death so I will just give a brief description, seemingly at random my computer will preform a reset, no bsod, no minidump recorded, just black screen. it happened today when I was trying to watch the new dark knight trailer, it happens every time i try to view it. it gets almost all the way through and bam black screen.

In the past I have tried replacing hardware (motherboard, memory) that I knew had win 7 compatibility problems to no avail, I have run memtest, cpu stress tests, gpu stress tests, checked cpu temp, etc. no problems with any of them. I have also made sure the video driver is up to date and uninstalled the previous drivers.

So hopefully someone here will have at least a direction to point me in thanks for your time.

 

[wickwrackscar]

Nothing?

 

[seavixen32]

It may be that the latest video driver is the problem as very often they haven't been fully tested before being released.

Try rolling back to an earlier driver, which you can do in device manager.

 

[wickwrackscar]

It may be that the latest video driver is the problem as very often they haven't been fully tested before being released.

Try rolling back to an earlier driver, which you can do in device manager.

I considered that and actually used the newest stable driver, 296.10. 300 being the newest beta one

 

[wickwrackscar]

Bumpity

 

[writhziden]

Have you tried to http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html?

 

[wickwrackscar]

I believe i have in the past but i could try again

 

[writhziden]

Let us know how it goes. Best of luck!

 

[wickwrackscar]

well i gave it a shot and it appears that the nvidia stereoscopic 3d driver service may be causing the problem.

UPDATE n/m that was at least not the only cause because it became worse after i uninstalled the steroscopic drivers,

so i did what the guide said and disabled half of the services, the video was very choppy but it played all the way through, then i did the same with the other half and so on till i isolated the steroscopic service, the video remained choppy until i clicked that one on then it crashed.

i used add/remove programs to remove the 3d driver and control pannel. then enabled all services, video was smooth, but it crashed right away. then i started the process over again and now the video is smooth with every service of but it also crashes with every service off.

next i thought to just try not using firefox, and with services disabled it seems to play fine in internet explorer. could it be that the problem is as simple as firefox? but i could swear that i remember this happening in the past when firefox was not even running. im very frustraited.

 

[writhziden]

Re-install or install the latest drivers for your display card. Your current drivers may be corrupt and/or outdated. Use the following method to re-install the drivers.

1. Download the drivers you want for your display card(s)
2. Click Start Menu
3. Click Control Panel
4. Click Uninstall a program
5. For NVIDIA:
   • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
   • Restart your computer
   • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
   • If any remain of the above, uninstall one at a time
   • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
6. Restart your computer after uninstalling drivers for all display cards
7. Install the driver you selected for the display cards once Windows starts

 

[wickwrackscar]

Re-install or install the latest drivers for your display card. Your current drivers may be corrupt and/or outdated. Use the following method to re-install the drivers.

1. Download the drivers you want for your display card(s)
2. Click Start Menu
3. Click Control Panel
4. Click Uninstall a program
5. For NVIDIA:
   • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
   • Restart your computer
   • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
   • If any remain of the above, uninstall one at a time
   • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
6. Restart your computer after uninstalling drivers for all display cards
7. Install the driver you selected for the display cards once Windows starts

I actually just did all of that about two days ago, I had to keep restarting because I had about 4 previous drivers to uninstall as well.

However the only problem I encountered was that I could not get auto install drivers to turn off. I disconnected the network cable so It could not dl new ones but it still had a generic Microsoft one that it installs and I had to install the nvidia driver over that one. I looked up answers to that but I could not find one that worked. Is it possible that is a problem?

 

[writhziden]

It shouldn't be a problem. Windows does the same thing during a clean install, and then the actual display card drivers are installed over the generic drivers when the user logs in and sets up the drivers. I would be surprised if that was causing your problem.

So just to be clear, when you uninstalled a couple days ago, you also uninstalled all NVIDIA software through Uninstall a program?

 

[wickwrackscar]

It shouldn't be a problem. Windows does the same thing during a clean install, and then the actual display card drivers are installed over the generic drivers
when the user logs in and sets up the drivers. I would be surprised if that was causing your problem.

So just to be clear, when you uninstalled a couple days ago, you also uninstalled all NVIDIA software through Uninstall a program?

Maybe its not the same but I did it through the driver updater in device properties, and checked the delete driver files box.

 

[writhziden]

Those used to be the correct steps. NVIDIA now includes a lot of software to go with the drivers, so uninstalling through device manager does not remove all NVIDIA remnants anymore. It is recommended by NVIDIA to uninstall through Control Panel -> Uninstall a program. Uninstall Graphics Drivers.

As in my previous post, before installing the latest or selected drivers that you downloaded, make sure all NVIDIA software is removed by checking for any remaining software in Uninstall a program.

 

[wickwrackscar]

Those used to be the correct steps. NVIDIA now includes a lot of software to go with the drivers, so uninstalling through device manager does not remove all NVIDIA remnants anymore. It is recommended by NVIDIA to uninstall through Control Panel -> Uninstall a program. Uninstall Graphics Drivers.

As in my previous post, before installing the latest or selected drivers that you downloaded, make sure all NVIDIA software is removed by checking for any remaining software in Uninstall a program.

Ok i will give thst a shot when i get home tonight , thanks.

 

[wickwrackscar]

no luck i uninstalled all aplications relating to nvidia and deleted the files from the nvidia folder and reinstalled the latest stable driver w/o the 3d drivers. still crachs in firefox, does not seem to crash in ie

UPDATE: I just went through the whole process of isolating services and it appears the nvidia update service daemon might be the culprit. if that ends up being the case is it as simple as just leaving it unselected in the services?

UPDATE 2: it seems to be working with that service disabled but now when i enable start ups something else is causing the crash in there also.

 

[writhziden]

Go through each service and startup program that you had not yet tested and see if you can determine which other item is causing it. Sounds like you did good troubleshooting to narrow down the nvidia update service.

 

[wickwrackscar]

well i thought i was making progress, i went through every start up and service and although it crashed once with all start ups on i went through every one and could not make it do it again. so i tried just using the computer as is but it just crashed again. im really at a loss here.

 

[writhziden]

The fact that changing software settings provided more stability makes me think this is probably software related. Make sure Windows is working as it should.

• Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

 

[wickwrackscar]

The fact that changing software settings provided more stability makes me think this is probably software related. Make sure Windows is working as it should.

• Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

i ran that once a few days ago and it returned no errors, should i still run it a few more times?