event 41 - kernel power

[harry1961]

sometimes when i am on the internet my computer gets a blue screen and then reboots i run windows 7 here is wat i was able to find i got no idea how to read it could you please help me Ps when i do a memory diagnostic check it says there are problems contact ur manufacturer who recommend changing voltage setting and memory settings in bios . which i have never had to do can u please help - System

- Provider


[ Name] Microsoft-Windows-Kernel-Power


[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}



EventID 41


Version 2


Level 1


Task 63


Opcode 0


Keywords 0x8000000000000002

- TimeCreated


[ SystemTime] 2009-12-21T03:19:29.847600000Z



EventRecordID 398828


Correlation

- Execution


[ ProcessID] 4


[ ThreadID] 8



Channel System


Computer owner-PC

- Security


[ UserID] S-1-5-18

- EventData

BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress false

PowerButtonTimestamp 0

 

[usasma]

Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service - then post the link to it.
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump

 

[harry1961]

hi how do i get to C:\Windows\Minidump

 

[usasma]

Go to Start and type "Windows Explorer" (without the quotes)
At the top of the search box, right click on Windows Explorer and select "Run as adminsitrator"

Press the Alt key to reveal the menu (in the upper left of the window), then click on the Tools menu item, then click on Folder Options
Click on the View tab, then put a check mark next to "Show hidden files, folders, and drives"
Remove the check marks from:
- "Hide extensions for known file types"
- "Hide protected operating system files (Recommended)"
Then click on "Apply"
Answer Yes when it asks you if you're sure you want to do this.
Then click on OK.
Then, using the left side bar, navigate to your C: drive, then to the Windows folder beneath it, then to the Minidump folder beneath that.

 

[harry1961]

event 41

i can't find the minidump folder or the memory .dmp. file anywhere i followed ur directions and nothing . i am pretty good with computers but that is fustrating sorry to keep bothering you

 

[usasma]

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.

 

[damned]

View attachment 162224

this is my minidump file, please help anyone.