Explorer "Crash"

[mSeliga]

It's not a crash because you can kind of still use it. The taskbar and stuff are all there, but it won't let you open anything. This usually happens after my computer is locked. The screen resolution goes down and you can't open any explorer windows. You can still use the Start Menu, taskbar, and everything else.

It requires a restart. I can't just restart explorer.

Discuss.

 

[Airbot]

Why can't you restart explorer.exe? If you can open up the task manager then you can stop and start explorer.exe.

 

[mSeliga]

Why can't you restart explorer.exe? If you can open up the task manager then you can stop and start explorer.exe.

I should have explained better. I can stop it and restart it, but it doesn't fix the issue. I have to reboot.

 

[Airbot]

It's always been like that? Is it something specific your doing when it happens? Have you already done the usual? Run SFC, checkdisk, startup repair? I don't see in your specs if you run 32 or 64.

 

[mSeliga]

It's 32 bit. I usually happens when I unlock, wakeup, or exit a game (though the last one very very rarely). I just have it not sleeping or locking anymore.

 

[mSeliga]

Well here is a screen of what explorer looks like when I try and open it from the taskbar. I can get to things, but i have to use a jump list. However that doesn't work with My Computer.

EDIT

So it seems i can go to a folder via a jump list or from within a program. I can "folder up" but I can't "folder down" and go into folders.

 

[phillyphilphil]

Same here

I was beginning to think that it was something I installed, but it looks like it's not just me that's seeing this-- Google results show that there are others like us with this problem. I am on x64 so this may not be only affecting x86.

Anyone figured out what is causing this?

 

[limneos]

Since you get resolution problems after exiting games etc, my suspicions point to your display driver.

I would recommend to download the Windows Update drivers instead of using the vista versions of display drivers if you're doing so.

 

[DutchLady]

Hello everyone maybe this helps

Hello everyone maybe a little late this one but I had the same crashes with my new (Windows 7 64bits)! and I had this also with my (windows vista 64bits)!... I had this problem for half year!!!
Both where 64bits

!!.....

I went from windows vista to windows 7(clean install) the explorer crash problem was solved in the beginning but later it crasht again and guess what! (Firefox whas installed!)... one crash after another ..

I just figured out that maybe the compatibility of firefox ×86 and windows 64bits explorer don't get along with each other it can make windows explorer crash.... this is what I think..
I read about this in a other forum somewhere.

After a half year... deleting firefox in my new OS windows 764 bits and it fixt my issue.
I trusted firefox with my life!!
But now I use IE8 and for now the problem is gone!

I see in the specification that you are also working with the 64bits system!



Well, this is an option maybe for others.
Greetings, from DutchLady

 

[Tabs]

I'm having regular crashes as well.

The crashes could be as simple as opening a Windows Explorer window. Sometimes, it would take more and wait for me to close or move the window before it crashes.

The crashes would first consist of an error dialog message box. Then another one saying that Explorer is restarting. Taskbar disappears, windows disappear, then taskbar reappears minus the windows.

Often times, it does not happen right away. It only happens after I've used some applications for a while, like playing games or browsing the web. The crashes can occur while these other applications are running, although fortunately, none are terminated prematurely when it does.

I am using 64-bit Windows 7, running Firefox, playing games and so forth. I'll try it with Firefox uninstalled, and see if that doesn't fix it. I use sleep regularly, although I also shut down or restart at least once a week, which seems to solve the problem for a short while.

From the point of view of an end user and legitimate paying customer, I find these regular crashes to be frustrating and unacceptable.

 

[DutchLady]

Reply Win7 crashes

I'm having regular crashes as well.

The crashes could be as simple as opening a Windows Explorer window. Sometimes, it would take more and wait for me to close or move the window before it crashes.

The crashes would first consist of an error dialog message box. Then another one saying that Explorer is restarting. Taskbar disappears, windows disappear, then taskbar reappears minus the windows.

Often times, it does not happen right away. It only happens after I've used some applications for a while, like playing games or browsing the web. The crashes can occur while these other applications are running, although fortunately, none are terminated prematurely when it does.

I am using 64-bit Windows 7, running Firefox, playing games and so forth. I'll try it with Firefox uninstalled, and see if that doesn't fix it. I use sleep regularly, although I also shut down or restart at least once a week, which seems to solve the problem for a short while.

From the point of view of an end user and legitimate paying customer, I find these regular crashes to be frustrating and unacceptable.

Hello,

I can agree it is unacceptable thats why I posted this here.
I have Installed Win 7 again and again so and now I have no more crashes
Its a software shell extentions problem I think, because it whas not only firefox that did the trouble also software like ***cisco network magic 5.5*** made my explorer crash everything would dissapear and also come back like it has to be.

Like you sayd it would happen after using software for a while.

So if you have a 3rd party software on the pc, see what happens if you uninstall it.
Uninstall the software that you might think is the problem of all of this.

And now if I Install a program and it gives me the same crashes then I uninstall it and the problem for me is gone.

Ow yes and also Winrar 3.80 BETA USB intergration shell that I tried doesnt work for me, it also make my windows 7 explorer crash.
So I use 7zip now to be 100% sure and safe.

I hope this works for you,

Greets DutchLady.

 

[windows7user196]

Windows Explorer crashing

Hi all,
I was having massive problems with this too. It may have been a combination of 2 things for me. What I did:
- Ran svc /scannow (or whatever its called) (no fixes found)

- Got CCleaner and cleared about 3Gb of temp files and cache (I think this is the step that fixed the My Documents crash)

- Also I uninstalled Google Desktop as well. Again I think it got broken from the frequent crashes.
The crashing seems to have broken chrome too:
- Uninstalled Google Chrome, removed App Data/Local/User Dir and reintalled. Copying over my bookmarks and login data files

Also, I found that the problem was specific to my windows login, so I could use another profile whilst I wanted to browse internet (using Mozilla or IE)

Hope this helps.

 

[ahamprema]

I have reinstalled Windows 7 Ultimate twice now and after installing my programs some time later I am getting explorer.exe crashes often and there does not seem to be a pattern. Sometimes on right clicks in various scenarios.

Problem signature:
Problem Event Name: BEX
Application Name: Explorer.EXE
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc60d
Fault Module Name: rtl70.bpl_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 2a425e19
Exception Offset: 4003d0a8
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


This was the latest crash report.

Thanks for any assistance in this it is really annoying to have windows constantly crashing and I would rather not install again until I figure out what is causing this to happen.

 

[ahamprema]

Here is the info from the latest crash Windows 7 - Event Viewer. It appears to be the same info as the last crash. I have no idea how to read this info though other than explorer is involved.

Explorer always restarts itself.


Log Name: Application
Source: Application Error
Date: 2/21/2011 6:18:38 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: AhamPrema
Description:
Faulting application name: Explorer.EXE, version: 6.1.7600.16385, time stamp: 0x4a5bc60d
Faulting module name: rtl70.bpl_unloaded, version: 0.0.0.0, time stamp: 0x2a425e19
Exception code: 0xc0000005
Fault offset: 0x4003d0a8
Faulting process id: 0x1498
Faulting application start time: 0x01cbd20ea84e655f
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: rtl70.bpl
Report Id: e95485de-3e10-11e0-b243-001b24bd289f
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-02-21T23:18:38.000000000Z" />
<EventRecordID>1843</EventRecordID>
<Channel>Application</Channel>
<Computer>AhamPrema</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bc60d</Data>
<Data>rtl70.bpl_unloaded</Data>
<Data>0.0.0.0</Data>
<Data>2a425e19</Data>
<Data>c0000005</Data>
<Data>4003d0a8</Data>
<Data>1498</Data>
<Data>01cbd20ea84e655f</Data>
<Data>C:\Windows\Explorer.EXE</Data>
<Data>rtl70.bpl</Data>
<Data>e95485de-3e10-11e0-b243-001b24bd289f</Data>
</EventData>
</Event>