Just installed Windows 7 Ultimate x64 last week and I'm having issues with opening any digital photo (or any file that would open in the Windows Photo Viewer app). Every time I try to open it from windows explorer it crashes explorer. It generates three events in the Application Logs, which I will show in order of occurence below.
A sidenote: I have installed Picasa 3 which installs its own Photo Viewer, so I thought that might be the issue.
STEPS I'VE TRIED TO RESOLVE ISSUE:
1. I tried reinstalling Picasa 3 in case it somehow corrupted something with the built-in photo viewier, no luck.
2. I tried booting from the Win 7 dvd and doing a system repair, no luck.
3. I tried adding the "Take Ownership" registry hack to the right-click menu and taking ownership of the folder shown in the error logs below (C:\Program Files\Windows Photo Viewer\), then giving myself Full Access to the folder, no luck.
4. Next step would be doing a full OS Repair/Upgrade, but I wanted to post on this forum first.
APPLICATION LOGS:
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First event
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Second event
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Third event
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Thanks for any help you can provide!
Jeremy
A sidenote: I have installed Picasa 3 which installs its own Photo Viewer, so I thought that might be the issue.
STEPS I'VE TRIED TO RESOLVE ISSUE:
1. I tried reinstalling Picasa 3 in case it somehow corrupted something with the built-in photo viewier, no luck.
2. I tried booting from the Win 7 dvd and doing a system repair, no luck.
3. I tried adding the "Take Ownership" registry hack to the right-click menu and taking ownership of the folder shown in the error logs below (C:\Program Files\Windows Photo Viewer\), then giving myself Full Access to the folder, no luck.
4. Next step would be doing a full OS Repair/Upgrade, but I wanted to post on this forum first.
APPLICATION LOGS:
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First event
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Code:
Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000006
Fault offset: 0x0000000000021e00
Faulting process id: 0x8c8
Faulting application start time: 0x01ca9b68047a05ba
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 0366465a-075c-11df-8997-0015f2ea6da9Second event
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Code:
Windows cannot access the file C:\Program Files\Windows Photo Viewer\PhotoViewer.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Windows Explorer because of this error.
Program: Windows Explorer
File: C:\Program Files\Windows Photo Viewer\PhotoViewer.dll
The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional Data
Error value: C000009C
Disk type: 3Third event
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Code:
Fault bucket 4696238, type 5
Event Name: InPageCoFire
Response: Not available
Cab Id: 0
Problem signature:
P1: c000009c
P2: 00000003
P3: PhotoViewer.dll
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Users\Jeremy\AppData\Local\Temp\WERCF3.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Jeremy\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_c000009c_857a6ae85342a02da823e2be384da13ab2e9429d_0e5a26d4
Analysis symbol:
Rechecking for solution: 0
Report Id: 0366465a-075c-11df-8997-0015f2ea6da9
Report Status: 0Thanks for any help you can provide!
Jeremy
My Computer
- Computer Manufacturer/Model Number
- Compaq Presario SR1710NX
- OS
- Windows 7 Ultimate x64
- CPU
- AMD Sempron Processor 3400+ 2.0 GHz
- Memory
- 4.0 GB
- Graphics Card(s)
- NVIDIA GeForce 6800 XT
- Sound Card
- Realtek
- Monitor(s) Displays
- Dual Dell 1907FP
- Screen Resolution
- 1280x1024 each
- Hard Drives
- 400 GB Maxtor
1.0 TB Western Digital
