explorer.exe crash when inserting disc

[ejgjunk]

I'm running build 7100.
It happens pretty regularly and only when I insert a data CD/DVD. As the system recognizes the disc, I get a message saying - Windows Explorer Has Stopped Working.
I greatly appreciate any help I can get with this.

 

[Antman]

Please fill out system specs in User CP. "...only when I insert a data CD/DVD..." Do you mean any type of CD, or have you tried MP3 discs, et cetera?

 

[garysgold]

Hello Ejgjunk,

Welcome to Seven Forums.

You could try running system file check. Info here if needed: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

You could take a look in the Event Viewer and see if there's anything in there to give a hint. Also Reliability Monitor. You can access them by typing the name in the start menu search box.

Hope this helps.

Gary

 

[ejgjunk]

any disc

Antman, thanks for responding. It happens when any disc, not just data, is inserted into the DVD drive. It happens as the system begins to recognize the disc. I'll fill out the specs for my computer.

 

[Antman]

Work through what Gary posted about SFC /scannow. BRB

 

[ejgjunk]

Gary, thanks for responding.

"Windows Resource Protection did not find any integrity violations."

 

[ejgjunk]

event log

This is all I could find repeated in the event logs concerning this - under the category of Application

Log Name: Application
Source: Application Error
Date: 8/12/2009 12:06:55 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: BIO7RC00.HelpNet.local
Description:
Faulting application name: Explorer.EXE, version: 6.1.7100.0, time stamp: 0x49ee918d
Faulting module name: ntdll.dll, version: 6.1.7100.0, time stamp: 0x49eea66e
Exception code: 0xc0000005
Fault offset: 0x00053da4
Faulting process id: 0xb90
Faulting application start time: 0x01ca1b772d1e498a
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: eadf8b39-876a-11de-b71b-00e04d303005
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-08-12T18:06:55.000000000Z" />
<EventRecordID>641</EventRecordID>
<Channel>Application</Channel>
<Computer>BIO7RC00.HelpNet.local</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.1.7100.0</Data>
<Data>49ee918d</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7100.0</Data>
<Data>49eea66e</Data>
<Data>c0000005</Data>
<Data>00053da4</Data>
<Data>b90</Data>
<Data>01ca1b772d1e498a</Data>
<Data>C:\Windows\Explorer.EXE</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>eadf8b39-876a-11de-b71b-00e04d303005</Data>
</EventData>
</Event>

 

[Antman]

Ntdll.dll - Unknown Hard Error Ntdll.dll Error - Fix Ntdll.dll - ModName Ntdll.dll

 

[Antman]

You'll see two options in that window click the second option that says "Turn on DEP for all programs and services except those I select."

8. when you are finished with that then click the 'add...' button it should be visable at the bottom of the box. then you have to find where the file 'explorer.exe' resides on your computer most of the time it's something like this c:\windows\explorer.exe anyway add explorer to that list.

It'll give you a warning just ignore it and click ok. Then you reboot and if you try it everything should work just fine.

Try this. If it fails, please reset to original.

 

[ejgjunk]

Thanks again for your help. I Tried DEP fix but explorer still crashes when inserting disc.

 

[AllMac]

Have you tried turning DEP completely off?

type in CMD

bcdedit.exe/set {current} nx AlwaysOff

restart

...to turn it back on...

bcdedit.exe /set {current} nx OptIn

restart

 

[ejgjunk]

Thanks for the tip. Still needing to restart windows explorer, though.

 

[ejgjunk]

Solved

This was a driver isssue. The problem was an Nvidia Sata driver I loaded at setup from Fernando's Performance Pack for Vista. The DVD is an Sata drive. Second time around I didn't load any drivers and accepted what Windows 7 loaded by default. Everything seems to be working fine. Thanks to all who responded.

 

[garysgold]

Glad you got it sorted. Thanks for posting back with your fix.

Gary

 

[Karearea]

I had the same problem with an LG-GH20 series DVD Drive. I solved the problem by installing a new drive. I'm guessing that you did the upgrade from your previous system and that if you try to boot Win7 solely from the install disk the install hangs? I tried driver overrides and various other sneaky methods but nothing worked satisfactorily. In the end I called LG and had a chat with one of their tech support girls. Only the LG-GH22 series drives have Win7 in thier range so far. I'm sure many other companies will have similar issues.
There are firmaware/software upgrades for some drives but it seems only those manufactured less than 12 months ago so far.
Good luck with getting your drive to work. I chose the easy way out in the end