Explorer.exe crash / windows installation incomplete

[thisguy54321]

First of all I have a Sony Laptop with 7 Ultimate 64bit, the problem started when I was using convertxtodvd (software) and watching youtube videos at the same time.

I was watching online videos and had Converxtodvd converting a video into dvd, (for maybe 15 mins?), then the computer suddenly frozed. I turned it off figure that maybe the laptop coundn't handle that much task.

I turned it back on and probelms started to show, the explorer.exe started crashing every 5 to 8 mins after the computer starts up. I tweaked it a little bit, but I ended up with no success.

So I decided to reboot the whole computer, but after the installation, i receive an error message just before i get to the preference screen (the screen where u choose your computer name and such) it states, "The computer restarted unexpectedly or encounter and unexpected error. Windows installation cannot proceed. To install windows click "OK" to restart the computer, and then restart the installation. But the thing is this error message appears every time and I never get to the preference screen.

**-I also notice a couple of glitches on the screen when I startup the computer

Could it be that something is broken internally? Maybe the memory is faulty? graphic card is faulty? damaged? because I also remember back that my lil brother hit the laptop (the keyboard part) a couple of times (pretty hard too).

So maybe Not the result of a froze? (just a coincidence). And the bashing on the laptop finally kicked in?

 

[theog]

Hope you backup your data first.

Did you make the Sony Recovery Disks?

 

[thisguy54321]

i dont think the sony recover disk matters

 

[karlsnooks]

can you boot into safe mode?

 

[thisguy54321]

well yes previously i was able to

 

[karlsnooks]

and can you still boot into safe mode?

 

[theog]

i dont think the sony recover disk matters

If you need to reinstall, there will matter.

How to make Sony Recovery Disks:
View Document

How to use Sony Recovery:
View Document

How to use Sony Hardware Diagostics:
View Document

How to order Sony Recovery disks:
1.Go to http://servicesales.sel.sony.com.
2.Enter your computer's model number (for example, PCV-XXXX), and click List Parts and accessories.
3.Follow the online instructions to order the Recovery Media Kit.
If you are not able to access the Sony Direct Accessories and Parts Center Web site, contact a customer service representative at 1-800-488-7669.

 

[thisguy54321]

reply to theog, i rebooted it a couple of times before without the recovery disk, and it worked fine.

 

[karlsnooks]

Before you indicated that you had a problem in installing Win 7.

Use those repair disks to install Win 7;.

 

[thisguy54321]

No, I dont have the recovery sytem anymore, its a clean boot. And I only had the problem of installing windows 7 AFTER the froze problem. On previous occasion I had rebooted the sony viao laptop without the recovery disk.

(And actually when the sony vaio still had the recovery system, I tried making the recovery disk and it didnt work, during that time the hard drive was damaged, which may be the reason why i couldn't make a recovery disk, and which led me to buy a new hard drive and have a clean boot).

and about the safe mode, I can't go into safe mode, it states Windows cannot complete installation in safemode.

 

[karlsnooks]

What are trying to install from? DVD? USB?

 

[thisguy54321]

DVD

 

[karlsnooks]

You have Win 7 on a DVD.

Boot from the DVD and install Win 7.

 

[thisguy54321]

Possible GPU or CPU damage as a result of a glitch

I cant finish my windows installation on My sony vaio laptop for some reason, I never reach the point where I need to choose my computer name and settings. because before that I recieve a message stating "The computer restarted unexpectedly or encounter and unexpected error. Windows installation cannot proceed."

and before it reaches that error screen I notice weird glitches on the computer screen. Is it possbile that my CPU is damage?

 

[Maguscreed]

Remove the battery plug into wall and try again.

 

[DeaconFrost]

That could indicate a hardware issue. Have you tried running Memtest or done a hard drive diagnostic?

 

[thisguy54321]

Harddrive not the issue (its new) and memory not the issue ( I switched rams to see)


Only certain laptops are able to take out the CPU, correct? I have a Sony Vaio VGN-FW235J....I checked it and seems its stuck pretty tight onto the motherboard.

 

[karlsnooks]

I cant finish my windows installation on My sony vaio laptop for some reason, I never reach the point where I need to choose my computer name and settings. because before that I recieve a message stating "The computer restarted unexpectedly or encounter and unexpected error. Windows installation cannot proceed."

and before it reaches that error screen I notice weird glitches on the computer screen. Is it possbile that my CPU is damage?

Boot from the win 7 dvd.

When you see that first dialog, use the SHIFT + F10 key combo.

Win 7 install has installed a RAM drive.
You will see a X:> prompt. The RAM drive has been assigned the drive letter X.

Once there, use the CLEAN ALL procedure that I'm including.

When the procedure finishes and you have exited back to the install procedure, you should be able to install with no problems.

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[FONT=&quot]WIPE A DISK CLEAN[/FONT]​

· type DiskPart, Enter key
· type List disk, Enter key
note the numeral of the disk you want to clean
for example purposes, I’ll be using the numeral 2
· type Select disk 2, Enter key
· type Detail disk, Enter key
this info will let you know if you selected correctly
· type Clean ALL, Enter key
your entire disk is being overwritten with zeros.
This can take a considerable amount of time
· type EXIT, Enter key (only after Clean is finished)
· type EXIT, Enter key (this gets you back where you were)

 

[thisguy54321]

reply to karlsnooks, I did the wipe a disk clean as you mentioned but it came back with an error message, it states

"Diskpart has encountered an error: The request could not be performed because of an I/O device error. See the system event long for more information."


and also I got a question on ur part

You told to me press shift f10, it comes to the diskpart prompt but
I dont see this part, (Win 7 install has installed a RAM drive.)

 

[karlsnooks]

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[FONT=&quot]COMMAND PROMPT - GO TO A COMMAND PROMPT USING YOUR WIN 7 DVD[/FONT][FONT=&quot][/FONT]​

■Boot up from your Windows 7 DVD.
■At the first dialog window, press SHIFT + F10 key combo
■You will have a X:> command prompt
X: is a ram drive created by Windows 7.

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