Solved Explorer.Exe crashed

[noelian13]

30min-1hr ago explorer.exe crashed and restarted idk what happened but its been frequent, i got this from the event viewer

Faulting application name: Explorer.EXE, version: 6.1.7600.16768, time stamp: 0x4d6878c3
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000096
Fault offset: 0x076234ed
Faulting process id: 0x7c8
Faulting application start time: 0x01cd395c921e178e
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: unknown
Report Id: be6a48b5-a5b6-11e1-9719-001e90f42583

EventData

Explorer.EXE
6.1.7600.16768
4d6878c3
unknown
0.0.0.0
00000000
c0000096
076234ed
7c8
01cd395c921e178e
C:\Windows\Explorer.EXE
unknown
be6a48b5-a5b6-11e1-9719-001e90f42583


Event 2
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Windows Explorer because of this error.

Program: Windows Explorer
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: 00000000
Disk type: 0

Hijackthis data included
any clue why this thing happened?
--Thanks, Noel--

 

[writhziden]

It is best in these situations to go through some basic troubleshooting steps: http://www.sevenforums.com/tutorials/220165-troubleshooting-steps-windows-7-a.html


In regards to some of the troubleshooting steps: Let us know if your system is under warranty. If it is under warranty, do not open up the system unless you are sure the warranty does not become void by doing so.

 

[noelian13]

Done scanning with malwarebytes , nothing found, scanned with eset 0 infections...seems that apple is causing this thing

 

[writhziden]

How did you conclude it was Apple? Did you determine that with the clean startup process?

If you remove Apple software, make sure to do so in the correct order: Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

 

[noelian13]

yep....though i didn't find that thing first so i just uninstalled ...deleted all temp files and folders in AppData...done..ccleaner..and registry cleaner

 

[writhziden]

Alright. Glad to see the thread solved, at any rate. Let us know if you need further help in the future. Best wishes you do not.

 

[noelian13]

thanks