Explorer.exe crashes then lose ability to open anything

[wogboy112]

Hi,

Hoping someone can help!

When I login to my work machine and open explorer or anything, Explorer.exe crashes and restarts. Once its restarted I can no longer open any programs or explorer. If I right click on the shortcut it appears to be missing the "open" command and double clicking doesn't work either.

I have scanned for viruses, using Trend, Avast, AVG and Panda. I have also scanned for MAlware using Malware bytes & Spybot and they did not find anything.

I have also logged on as a different user, this works fine. After that I recreated the profile and still explorer.exe is doing the same

Any help is appreciated as I dont want to rebuild this workistation.

 

[usasma]

Most likely a bad 3rd party shell extension that was only installed in your profile.
To check this, use this free tool: ShellExView - Shell Extension Manager For Windows

Selective disable the 3rd party (non-Microsoft) extensions to determine which one is causing the crashes.
Once you find out which one it is - re-enable it and then uninstall that program from your system.

Also, please provide this info so we can see if we can figure it out from the Event Viewer reports (even though you're not experiencing BSODs): http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[wogboy112]

Hi,

Found the Extension and all is well! thanks for your quick help

 

[usasma]

Glad to hear it!
Thanks for letting us know!