Explorer.exe crashes with video media files

ThirdStarr

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Here is the error I get when browsing to folders with video media files

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16450
Application Timestamp: 4aebab8d
Fault Module Name: quartz.dll
Fault Module Version: 6.6.7600.16490
Fault Module Timestamp: 4b2c9f54
Exception Code: c000001d
Exception Offset: 000000000008f300
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: d758
Additional Information 2: d75818894ea1ac5223c0b159cfe86f5e
Additional Information 3: 0fb4
Additional Information 4: 0fb4312995dacef1855240268b5b3587


Any suggestions?
 

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Windows 7 Ultimate 64-bitAMD Athlon 64 X2 Dual Core Processor 6400+, 3...NVIDIA GeForce 8600 GTS
OS
Windows 7 Ultimate 64-bit
CPU
AMD Athlon 64 X2 Dual Core Processor 6400+, 3214 Mhz
Motherboard
ASUS M2N-SLI Deluxe
Graphics Card(s)
NVIDIA GeForce 8600 GTS
Sound Card
Creative SB Audigy 4
Monitor(s) Displays
Sharp Aquos 52" HD TV & Envision G22LWk 22" LCD Monitor
Here is the error I get when browsing to folders with video media files

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16450
Application Timestamp: 4aebab8d
Fault Module Name: quartz.dll
Fault Module Version: 6.6.7600.16490
Fault Module Timestamp: 4b2c9f54
Exception Code: c000001d
Exception Offset: 000000000008f300
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: d758
Additional Information 2: d75818894ea1ac5223c0b159cfe86f5e
Additional Information 3: 0fb4
Additional Information 4: 0fb4312995dacef1855240268b5b3587


Any suggestions?

Hello Welcome to SF !!

I guess the crash is poiting to quartz.dll which is a part of Direct X. I would recommed to reinstall Direct X components if you have installed any. Also have you installed any recent codec like K-lite or VLC or Shark etc. If so uninstall it and see whether that makes any difference. Also i would recommend to run System Integrity Checker

Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW

Hope this helps,
Captain
 

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Windows 7 Ultimate - 64-bit | Windows 8 Pro -...Intel® Core™ i7 Processor 3,610QM (2.30Hz, 6M...8 GBNVIDIA® GeForce® GT 650M 2GB Graphics, Optimu...
Computer Manufacturer/Model Number
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39.62cm (15.6) SuperBright 300nit HD+ LED Display
Screen Resolution
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Ran sfc and 2 files were found to be corrupt and so was the "source file in store". The files were quartz.dll and networkexplorer.dll. Having an issue uninstalling Sharky because the only option I get is "Repair"
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64-bitAMD Athlon 64 X2 Dual Core Processor 6400+, 3...NVIDIA GeForce 8600 GTS
OS
Windows 7 Ultimate 64-bit
CPU
AMD Athlon 64 X2 Dual Core Processor 6400+, 3214 Mhz
Motherboard
ASUS M2N-SLI Deluxe
Graphics Card(s)
NVIDIA GeForce 8600 GTS
Sound Card
Creative SB Audigy 4
Monitor(s) Displays
Sharp Aquos 52" HD TV & Envision G22LWk 22" LCD Monitor
Replaced the quartz.dll file and it appears to have resolved my issue

Thanks for the input
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64-bitAMD Athlon 64 X2 Dual Core Processor 6400+, 3...NVIDIA GeForce 8600 GTS
OS
Windows 7 Ultimate 64-bit
CPU
AMD Athlon 64 X2 Dual Core Processor 6400+, 3214 Mhz
Motherboard
ASUS M2N-SLI Deluxe
Graphics Card(s)
NVIDIA GeForce 8600 GTS
Sound Card
Creative SB Audigy 4
Monitor(s) Displays
Sharp Aquos 52" HD TV & Envision G22LWk 22" LCD Monitor
im in the same boat how can i solve it
 

My Computer My Computer

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Windows 7 Ultimate x64Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz, 22...12gbGeforce gt540m
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Ultimate x64
CPU
Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz, 2201 Mh
Memory
12gb
Graphics Card(s)
Geforce gt540m
Sound Card
integrated
Monitor(s) Displays
Laptop
Screen Resolution
1280x800
Hard Drives
500 gb western digital
Mouse
microsoft optic mouse
Internet Speed
100 kb ps
im in the same boat how can i solve it

Hello !! Welcome to SF !!

Go to Start | Event Viewer | Windows Logs | Application and check for Errors and post them here. Maybe the issue would be same but the cause might be different so we have to do thing differently. Also i would recommend to run System Integrity Checker

Start | CMD | Right Click and Run as administrator | SFC /SCANNOW

Hope this helps,
Captain
 

My Computer My Computer

At a glance

Windows 7 Ultimate - 64-bit | Windows 8 Pro -...Intel® Core™ i7 Processor 3,610QM (2.30Hz, 6M...8 GBNVIDIA® GeForce® GT 650M 2GB Graphics, Optimu...
Computer Manufacturer/Model Number
Samsung NP550P5C-S02IN
OS
Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
CPU
Intel® Core™ i7 Processor 3,610QM (2.30Hz, 6MB L3 Cach
Memory
8 GB
Graphics Card(s)
NVIDIA® GeForce® GT 650M 2GB Graphics, Optimus™ techno
Sound Card
SoundAlive™ JBL 3 Speakers (With sub-Woofer)
Monitor(s) Displays
39.62cm (15.6) SuperBright 300nit HD+ LED Display
Screen Resolution
1,600 x 900, Anti-Reflective
Hard Drives
1TB S-ATA II Hard Drive (5,400RPM)

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz, 22...12gbGeforce gt540m
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Ultimate x64
CPU
Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz, 2201 Mh
Memory
12gb
Graphics Card(s)
Geforce gt540m
Sound Card
integrated
Monitor(s) Displays
Laptop
Screen Resolution
1280x800
Hard Drives
500 gb western digital
Mouse
microsoft optic mouse
Internet Speed
100 kb ps
I have this same issue with explorer crashing, but it's not quite with video files.. It's just in general. I cannot copy or delete anything without it crashing.
Here's my details:
Faulting application name: SearchIndexer.exe, version: 7.0.7600.16385, time stamp: 0x4a5bd212
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b8479b
Exception code: 0xc0000005
Fault offset: 0x0000000000009e5d
Faulting process id: 0x8fc
Faulting application start time: 0x01ce9b6bd5b68fde
Faulting application path: C:\Windows\system32\SearchIndexer.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 2328a2cf-075f-11e3-ba7c-6c626d37a5b8

Also I have run the System Integrity Checker, and I'm not sure what to do after it's done.. The log is attached.. Help? :(
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Core i7-2670QMNvidia GTX570M
Computer type
Laptop
Computer Manufacturer/Model Number
MSI
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i7-2670QM
Graphics Card(s)
Nvidia GTX570M
Welcome to Seven Forums zarka13. This is a very old thread. Please make a new thread and you'll get more help. Your post here will suffice to start a new thread.

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PC/Desktop
OS
Windows 10 Home x64
CPU
INTEL Core i5-750 Quad-Core 3.37GHz
Motherboard
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HyperX Fury Black Series 8GB (2 x 4GB) 1866Mhz
Graphics Card(s)
EVGA GeForce GTX 750 Superclocked 1GB 128-Bit GDDR5
Monitor(s) Displays
LG 32MA68HY 32" IPS
Screen Resolution
1920 x 1080
Hard Drives
Samsung 840 Evo 120GB, SEAGATE 500GB Barracuda® 7200.12, SATA 3 Gb/s, 7200 RPM, 16MB cache
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ANTEC TruePower New TP-550, 80 PLUS, 550W
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