Explorer.exe keeps crashing need help getting usable debugging info.

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grindage

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I'm trying to debug why my explorer.exe keeps crashing but I can't seem to get past this problem.

"This dump file has a breakpoint exception stored in it. The stored exception information can be accessed via .ecxr."


But when I type .ecxr but get no discernible input and not sure how to get it.


Code: 
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
 
Loading Dump File [C:\LocalDumps\explorer.exe.2120.dmp]
User Mini Dump File with Full Memory: Only application data is available
 
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Tue Sep 20 20:16:37.000 2011 (UTC + 10:00)
System Uptime: 0 days 10:11:55.425
Process Uptime: 0 days 0:38:33.000
................................................................
................................................................
...........................................................
Loading unloaded module list
..............................................
This dump file has a breakpoint exception stored in it.
The stored exception information can be accessed via .ecxr.
ntdll!NtWaitForSingleObject+0xa:
00000000`77b9135a c3              ret
0:019> .ecxr
rax=000000000e1f3700 rbx=000007fef43c98e0 rcx=000007fffff90000
rdx=000000000000fffd rsi=0000000000478da0 rdi=00000000000001ff
rip=000007fef43aae03 rsp=000000001275ea20 rbp=0000000000000068
 r8=000000001273a000  r9=000007fef43e26c0 r10=0000000000000000
r11=000000001275d918 r12=0000000000000000 r13=0000000026046220
r14=00000000000001a1 r15=0000000000000202
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000202
verifier!VerifierStopMessageEx+0x6fb:
000007fe`f43aae03 cc              int     3
 

My Computer

OS
Windows 7 Ultimate x64
grindage said:
I'm trying to debug why my explorer.exe keeps crashing but I can't seem to get past this problem.

"This dump file has a breakpoint exception stored in it. The stored exception information can be accessed via .ecxr."


But when I type .ecxr but get no discernible input and not sure how to get it.


Code: 
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
 
Loading Dump File [C:\LocalDumps\explorer.exe.2120.dmp]
User Mini Dump File with Full Memory: Only application data is available
 
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Tue Sep 20 20:16:37.000 2011 (UTC + 10:00)
System Uptime: 0 days 10:11:55.425
Process Uptime: 0 days 0:38:33.000
................................................................
................................................................
...........................................................
Loading unloaded module list
..............................................
This dump file has a breakpoint exception stored in it.
The stored exception information can be accessed via .ecxr.
ntdll!NtWaitForSingleObject+0xa:
00000000`77b9135a c3              ret
0:019> .ecxr
rax=000000000e1f3700 rbx=000007fef43c98e0 rcx=000007fffff90000
rdx=000000000000fffd rsi=0000000000478da0 rdi=00000000000001ff
rip=000007fef43aae03 rsp=000000001275ea20 rbp=0000000000000068
 r8=000000001273a000  r9=000007fef43e26c0 r10=0000000000000000
r11=000000001275d918 r12=0000000000000000 r13=0000000026046220
r14=00000000000001a1 r15=0000000000000202
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000202
verifier!VerifierStopMessageEx+0x6fb:
000007fe`f43aae03 cc              int     3
Click to expand...


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

We can examine the file in other ways.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
i'd upload it but they are 200-300meg files.
 

My Computer

OS
Windows 7 Ultimate x64
grindage said:
i'd upload it but they are 200-300meg files.
Click to expand...

They should be 200K files. If they are that large your settings in cpanel are configured wrong.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.




 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
I'm only getting explorer crashes NOT BSOD and they don't show up in minidump.

I added this below to registry to get dump files when explorer.exe crashes.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Explorer.exe]
"DumpFolder"=hex(2):43,00,3a,00,5c,00,4c,00,6f,00,63,00,61,00,6c,00,44,00,75,\
00,6d,00,70,00,73,00,00,00


If you read my original post you see its explorer.exe crashes not BSOD I'm talking about and how to debug them.

If you can help me get past where I'm stuck I'd be grateful.

I have zipped the dump and its 88meg. you can find it here. http://dl.dropbox.com/u/42998536/explorer.exe.1860.zip
 

My Computer

OS
Windows 7 Ultimate x64
See if this helps. From cmd. prompt admin. sfc /scannow. Notice the space between the c and /.System File Checker will check Windows system files for errors. I once had the same problem and it fixed it for me. Some times you will have to run up to three times, booting after each for it to fix things.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
grindage said:
I'm only getting explorer crashes NOT BSOD and they don't show up in minidump.

I added this below to registry to get dump files when explorer.exe crashes.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Explorer.exe]
"DumpFolder"=hex(2):43,00,3a,00,5c,00,4c,00,6f,00,63,00,61,00,6c,00,44,00,75,\
00,6d,00,70,00,73,00,00,00


If you read my original post you see its explorer.exe crashes not BSOD I'm talking about and how to debug them.

If you can help me get past where I'm stuck I'd be grateful.

I have zipped the dump and its 88meg. you can find it here. http://dl.dropbox.com/u/42998536/explorer.exe.1860.zip
Click to expand...

It appears you still have driver verifier enabled.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Good point zigzag. I would disable or remove driver verify and then run sfc /scannow. They might be walking on each other.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
i have never ran verifier? why would of it turned on?
 

My Computer

OS
Windows 7 Ultimate x64
ok i ran verifier and it says its not on?
 

My Computer

OS
Windows 7 Ultimate x64

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
correct sir.
just did again.
27/09/2011, No drivers are currently verified
 

My Computer

OS
Windows 7 Ultimate x64
grindage said:
correct sir.
just did again.
27/09/2011, No drivers are currently verified
Click to expand...

I believe in the instructions it tells you which to check in that screen to be verified
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
I;m not sure I follow what you mean. It says no files are being verified. But I also ran Verifier and in gui did delete all the settings but it pops up no changes have been made. I'm guessing cause its turned off.
 

My Computer

OS
Windows 7 Ultimate x64
grindage said:
I;m not sure I follow what you mean. It says no files are being verified. But I also ran Verifier and in gui did delete all the settings but it pops up no changes have been made. I'm guessing cause its turned off.
Click to expand...


No drivers are being verified means it isnt doing anything. If you check the relevant dirvers when you set it up it should return the following drivers are being verified
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
zigzag3143 said:
grindage said:
I;m not sure I follow what you mean. It says no files are being verified. But I also ran Verifier and in gui did delete all the settings but it pops up no changes have been made. I'm guessing cause its turned off.
Click to expand...


No drivers are being verified means it isnt doing anything. If you check the relevant dirvers when you set it up it should return the following drivers are being verified
Click to expand...

I thought you said to turn off verifier? in which is was never on in first place
 

My Computer

OS
Windows 7 Ultimate x64
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