Solved Explorer not responding with Starcraft 2

[geared]

Hi All,

I've been having a lot of trouble with Starcraft 2 running on computer at the moment I'm using windows 7 64 bit. Whenever I minimise Starcraft explorer is not responding and needs to restart.

I've tried running in safe mode and removing all the programs on startup so I'm pretty sure it's not a conflict. I've tried repairing the program nothing seems to work. The strange thing is I used to be able to minismise and come back all the time without a problem this has only recently started to happen.

Any further tips you guys could give?

many thanks
Peter

 

[ace9062]

the problem may be solved if you change your power option to high performance

 

[SlasherIT]

@ace9062 - Nope, that won't help...

Hi geared, welcome to Seven Forums.

Could you please fill in your system specs to the best of your ability so that I may help you.

 

[geared]

Hi thanks,

Yes you were right I'm already playing on high performance. I've tried lowering the priority of the game and other applications I'm using in the hope that it would help but hasn't. I also ran SFC /SCANNOW but that didn't find any issues.

OK so the specs of my laptop are.

Toshiba satellite Pro L650

intel core i5 cpu m 430 @ 2.27GHz 2.217GHz
4GB RAM
64bit
Windows 7

Sorry what other info would you like?

many thanks
Peter

 

[SlasherIT]

Could you tell me what GPU (graphics card) your laptop has? You can use Speccy Speccy - System Information - Free Download to find what GPU you have if you don't know.

 

[geared]

hey yes i've got the intel HD graphics card with 1696mb memory.

many thanks
Peter

 

[SlasherIT]

Use the Intel Driver Update Utility Intel® Driver Update Utility to find new updated drivers for your Intel Graphics, and update them.

 

[geared]

hey I tried it but it says that I have a custom toshiba driver so it can't update it. I went onto the toshiba website and there aren't any updates available for my model. Is there anything else I can try? Does it really matter if I download a non-specific driver update?

 

[SlasherIT]

Just leave the Intel driver as it is. We'll try some other stuff first, but if those won't fix it, then we'll try re-installing the Intel drivers.

Could you update DirectX: Download Details - Microsoft Download Center - DirectX End-User Runtime

 

[geared]

Cool thanks have installed now. By the way thanks for your help really appreciate it

Still not working though

 

[SlasherIT]

Have you updated Starcraft 2 to the latest patch? If not, here is the latest 1.3.5 patch: sc2-1.3.5-enus.zip | Game Front

 

[geared]

thanks I have i play online I think it's beginning to not respond even when I'm not playing the game though not as regularly.

thanks

 

[SlasherIT]

Ok, can we try uninstalling it with a special program?

1. Download and install Revo Uninstaller Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems (Check out this tutorial http://www.sevenforums.com/tutorials/106594-revo-uninstaller-freeware-uninstall-programs.html on how to uninstall with it).

2. (Make sure your DVD is clean) Insert the disk into your computer and install SC2 again.

3. Update to the latest version.

4. Make sure the disk is inserted and run the game. Report back your success with this here...

 

[geared]

Sure I'll give it a shot. Out of curiosity why use revo? Rather than the standard windows uninstaller?

 

[SlasherIT]

Well, you see, Windows Uninstaller merely links to shortcuts for the Uninstaller of programs, for example SC2. But when uninstalling, an uninstaller will most likely still leave things such as registry items and some files. With Revo, it uses the programs built in uninstaller, but after it is done, Revo will scan for all leftover registry entries and and files. That's why Revo is recommended over the Windows Uninstaller. I only use Revo to uninstall now, as it is very good and effective.

 

[geared]

ahh that makes sense thanks! I like to try and learn as I go Ok so I uninstalled using Revo as you said and then reinstalled sc2 and restarted the computer before launching the application and it's still not responding...

So whats the next step? Have you had this problem before yourself?

 

[SlasherIT]

To be honest, I don't have Starcraft 2 (yet). You updated to the latest patch after re-install right?

Hmmm, can you try running SC2 in Windows XP SP3 Compatibility Mode and Running as Admin?

 

[geared]

ok tried that it's not helped I'm starting to think it's more than the game. What do you think?

 

[SlasherIT]

Could you try contacting Blizzard support? This is a StarCraft 2 problem, and not your computer's OS so I can't really help you much. I checked Google but to no avail...

 

[geared]

Hi again, I've tried emailing them twice and explained what we have tried and they haven't got back to me in over a week. Any suggestions?

many thanks


Peter