Explorer Problem - Please help me debug!

[gtalarico]

Hello and thank you for your time.

I am having this issue that is really annoying me and I have now idea how to fix it!!!

I am running Win 7 x64, and every time I open the My Downloads folder, and then just select a file, or try to move or something, the error "Windows Explorer has stopped working / is Restarting", and it closes all of my open windows. I have only noticed this issue when I am on this folder!

The Event Viewer shows to items after the error occurs:

Here is the Event Viewer log:


Level: Information / Source: Windows Error Reporting / Error ID: 1001


Fault bucket 9576311, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Explorer.EXE
P2: 6.1.7600.16450
P3: 4aebab8d
P4: ntdll.dll
P5: 6.1.7600.16385
P6: 4a5be02b
P7: c0000005
P8: 000000000004d174
P9:
P10:

Attached files:
C:\Users\Gui Talarico\AppData\Local\Temp\WER33BC.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Gui Talarico\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Explorer.EXE_777d4ee39f443fb7a756d4190aa8c56af49717f_0d0d4b42

Analysis symbol:
Rechecking for solution: 0
Report Id: 2cc763e6-376d-11df-850e-001d72be935f
Report Status: 0



LEVEL: Error / Source: Application Error / Event ID: 1000


Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000005
Fault offset: 0x000000000004d174
Faulting process id: 0xddc
Faulting application start time: 0x01cacb78d0a491bb
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 2cc763e6-376d-11df-850e-001d72be935f



Thank you so much.
Gui

 

[zigzag3143]

Hello and thank you for your time.

I am having this issue that is really annoying me and I have now idea how to fix it!!!

I am running Win 7 x64, and every time I open the My Downloads folder, and then just select a file, or try to move or something, the error "Windows Explorer has stopped working / is Restarting", and it closes all of my open windows. I have only noticed this issue when I am on this folder!

The Event Viewer shows to items after the error occurs:

Here is the Event Viewer log:


Level: Information / Source: Windows Error Reporting / Error ID: 1001


Fault bucket 9576311, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Explorer.EXE
P2: 6.1.7600.16450
P3: 4aebab8d
P4: ntdll.dll
P5: 6.1.7600.16385
P6: 4a5be02b
P7: c0000005
P8: 000000000004d174
P9:
P10:

Attached files:
C:\Users\Gui Talarico\AppData\Local\Temp\WER33BC.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Gui Talarico\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Explorer.EXE_777d4ee39f443fb7a756d4190aa8c56af49717f_0d0d4b42

Analysis symbol:
Rechecking for solution: 0
Report Id: 2cc763e6-376d-11df-850e-001d72be935f
Report Status: 0



LEVEL: Error / Source: Application Error / Event ID: 1000


Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000005
Fault offset: 0x000000000004d174
Faulting process id: 0xddc
Faulting application start time: 0x01cacb78d0a491bb
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 2cc763e6-376d-11df-850e-001d72be935f



Thank you so much.
Gui

Since the crashing file is part of the OS you should run a system file check. That verifies and repairs your system files. To do that
type cmd in search>right click and run as admin>sfc /scannow (note the space between sfc and "/")

Let us know the results

Ken

 

[whs]

One possible cause could be a defect on your hard drive (often associated with ntdll errors). I suggest you run a chkdsk /F in elevated cmd.

PS: zigzag, one reason I did not suggest the sfc was because it seems to happen only with the Downloads folder. Thus I assumed that the ntdll.dll is not corrupted.

 

[gtalarico]

Whats Next?

All right, I have ran the sfc, and the chkdsk.
The problem remains.

I am not sure what you mean by run it in "elevated mode", but I ran the chkdsk/F durung a system restart.

Any other ideas?

Thank you again.

 

[whs]

All right, I have ran the sfc, and the chkdsk.
The problem remains.

I am not sure what you mean by run it in "elevated mode", but I ran the chkdsk/F durung a system restart.

Any other ideas?

Thank you again.

Elevated mode = run as admin. You can set this for cmd when you go to All programs > Accessories > right click on Command Prompt > Properties > Advanced > check the box "always run as admin". Then it will always run in elevated mode. Else you will have to right click on cmd and "Run as admin" each time.

 

[gtalarico]

Ok, I did run it on "elevated mode", I just didn't know that it was called that.

 

[gtalarico]

Any other ideas please?
Thanks!
Gui

 

[gtalarico]

Problem solved.
It was a corrupt Revit file I had downloaded from Autodesk's Seek website.

I terminated windows explorer through the task manager, and then deleted the file through the command prompt.