Explorer stops and restarts

[bahmanbahrami]

I posted this problem last week and got couple replies but unfortunately didn't work. Here is my problem again:
I have fresh installed windows 7 ultimate. When I try to download a pdf file from internet or save a picture from email or facebook to my computer, as soon I hit save a message of "explorer stoped working" appears, and then another mesage says it restarts explorer.
I appreciate your help,
thanks,
Bob

 

[zigzag3143]

I posted this problem last week and got couple replies but unfortunately didn't work. Here is my problem again:
I have fresh installed windows 7 ultimate. When I try to download a pdf file from internet or save a picture from email or facebook to my computer, as soon I hit save a message of "explorer stoped working" appears, and then another mesage says it restarts explorer.
I appreciate your help,
thanks,
Bob

Go to event viewer by typing eventvwr in search. go to the windows log>application tab.

You need to look for critical errors (they have red in the left column) that say app hang, app crash, eplorer stopped working, etc.

When you find them note the event ID and source code and relay them to us

Let us know if you need help

ken

 

[bahmanbahrami]

explorer stops

Here is info you asked:
Source: Application Error
Event ID: 1000
Thanks for helping me
Bob

 

[Moondragon]

Explorer stops and restarts at startup

:sarc: I encounter this error every time I start the computer. It is a secondhand computer I bought with Windows 7 installed. The error only started appearing in the last 2 days. I've had the machine myself for 1 month.
Windows explorer crashes and restarts once. I check the event log and it led me to this report:

Version=1
EventType=BEX
EventTime=129438674651142578
ReportType=2
Consent=1
UploadTime=129438674735673828
ReportIdentifier=2a591219-47bd-11e0-9ff8-0013a90ee089
IntegratorReportIdentifier=2a591218-47bd-11e0-9ff8-0013a90ee089
Response.BucketId=1770846239
Response.BucketTable=5
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Explorer.EXE
Sig[1].Name=Application Version
Sig[1].Value=6.1.7601.17514
Sig[2].Name=Application Timestamp
Sig[2].Value=4ce796f3
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_0a9e
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Offset
Sig[6].Value=655b6c6a
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=00000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=6153
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Windows\Explorer.EXE
UI[3]=Windows Explorer has stopped working
UI[4]=Windows can check online for a solution to the problem and try to restart the program.
UI[5]=Check online for a solution and restart the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Windows\Explorer.EXE
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
LoadedModule[8]=C:\Windows\system32\GDI32.dll
LoadedModule[9]=C:\Windows\system32\USER32.dll
LoadedModule[10]=C:\Windows\system32\LPK.dll
LoadedModule[11]=C:\Windows\system32\USP10.dll
LoadedModule[12]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[13]=C:\Windows\system32\SHELL32.dll
LoadedModule[14]=C:\Windows\system32\ole32.dll
LoadedModule[15]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[16]=C:\Windows\system32\EXPLORERFRAME.dll
LoadedModule[17]=C:\Windows\system32\DUser.dll
LoadedModule[18]=C:\Windows\system32\DUI70.dll
LoadedModule[19]=C:\Windows\system32\IMM32.dll
LoadedModule[20]=C:\Windows\system32\MSCTF.dll
LoadedModule[21]=C:\Windows\system32\UxTheme.dll
LoadedModule[22]=C:\Windows\system32\POWRPROF.dll
LoadedModule[23]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[24]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[25]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[26]=C:\Windows\system32\dwmapi.dll
LoadedModule[27]=C:\Windows\system32\slc.dll
LoadedModule[28]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll
LoadedModule[29]=C:\Windows\system32\Secur32.dll
LoadedModule[30]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[31]=C:\Windows\system32\PROPSYS.dll
LoadedModule[32]=C:\Windows\system32\guard32.dll
LoadedModule[33]=C:\Windows\system32\VERSION.dll
LoadedModule[34]=C:\Windows\system32\fltlib.dll
LoadedModule[35]=C:\Windows\system32\WINSTA.dll
LoadedModule[36]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[37]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[38]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll
LoadedModule[39]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[40]=C:\Windows\system32\profapi.dll
LoadedModule[41]=C:\Windows\system32\apphelp.dll
LoadedModule[42]=C:\Windows\system32\EhStorShell.dll
LoadedModule[43]=C:\PROGRA~1\MSOFFI~1\Office14\GROOVEEX.DLL
LoadedModule[44]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR90.dll
LoadedModule[45]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCP90.dll
LoadedModule[46]=C:\Windows\WinSxS\x86_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.4148_none_51ca66a2bbe76806\ATL90.DLL
LoadedModule[47]=C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE14\Cultures\office.odf
LoadedModule[48]=C:\PROGRA~1\MSOFFI~1\Office14\1033\GrooveIntlResource.dll
LoadedModule[49]=C:\Windows\System32\cscui.dll
LoadedModule[50]=C:\Windows\System32\CSCDLL.dll
LoadedModule[51]=C:\Windows\system32\CSCAPI.dll
LoadedModule[52]=C:\Windows\system32\ntshrui.dll
LoadedModule[53]=C:\Windows\system32\srvcli.dll
LoadedModule[54]=C:\Windows\system32\IconCodecService.dll
LoadedModule[55]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[56]=C:\Windows\system32\rsaenh.dll
LoadedModule[57]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[58]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[59]=C:\Windows\system32\SndVolSSO.DLL
LoadedModule[60]=C:\Windows\system32\HID.DLL
LoadedModule[61]=C:\Windows\System32\MMDevApi.dll
LoadedModule[62]=C:\Windows\system32\timedate.cpl
LoadedModule[63]=C:\Windows\system32\ATL.DLL
LoadedModule[64]=C:\Windows\system32\actxprxy.dll
LoadedModule[65]=C:\Windows\system32\ntmarta.dll
LoadedModule[66]=C:\Windows\system32\WLDAP32.dll
LoadedModule[67]=C:\Windows\System32\shdocvw.dll
LoadedModule[68]=C:\Windows\system32\LINKINFO.dll
LoadedModule[69]=C:\Windows\system32\USERENV.dll
LoadedModule[70]=C:\Windows\System32\shacct.dll
LoadedModule[71]=C:\Windows\system32\SAMLIB.dll
LoadedModule[72]=C:\Windows\system32\MsftEdit.dll
LoadedModule[73]=C:\Windows\system32\msls31.dll
LoadedModule[74]=C:\Windows\system32\authui.dll
LoadedModule[75]=C:\Windows\system32\CRYPTUI.dll
LoadedModule[76]=C:\Windows\system32\CRYPT32.dll
LoadedModule[77]=C:\Windows\system32\MSASN1.dll
LoadedModule[78]=C:\Windows\system32\urlmon.dll
LoadedModule[79]=C:\Windows\system32\WININET.dll
LoadedModule[80]=C:\Windows\system32\iertutil.dll
LoadedModule[81]=C:\Windows\system32\thumbcache.dll
LoadedModule[82]=C:\Windows\system32\PSAPI.DLL
LoadedModule[83]=C:\Windows\system32\NetworkExplorer.dll
LoadedModule[84]=C:\Windows\system32\WINMM.dll
LoadedModule[85]=C:\Windows\system32\wdmaud.drv
LoadedModule[86]=C:\Windows\system32\ksuser.dll
LoadedModule[87]=C:\Windows\system32\AVRT.dll
LoadedModule[88]=C:\Program Files\Unlocker\UnlockerHook.dll
LoadedModule[89]=C:\Windows\system32\XmlLite.dll
LoadedModule[90]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[91]=C:\Windows\system32\msacm32.drv
LoadedModule[92]=C:\Windows\system32\MSACM32.dll
LoadedModule[93]=C:\Windows\system32\midimap.dll
LoadedModule[94]=C:\Windows\System32\gameux.dll
LoadedModule[95]=C:\Windows\System32\wer.dll
LoadedModule[96]=C:\Windows\system32\netutils.dll
LoadedModule[97]=C:\Program Files\MS Office\Office14\msohevi.dll
LoadedModule[98]=C:\Windows\system32\SXS.DLL
LoadedModule[99]=C:\Windows\system32\stobject.dll
LoadedModule[100]=C:\Windows\system32\BatMeter.dll
LoadedModule[101]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[102]=C:\Windows\system32\WINTRUST.dll
LoadedModule[103]=C:\Windows\System32\SyncCenter.dll
LoadedModule[104]=C:\Windows\system32\msiltcfg.dll
LoadedModule[105]=C:\Windows\system32\msi.dll
LoadedModule[106]=C:\Windows\system32\es.dll
LoadedModule[107]=C:\Windows\system32\prnfldr.dll
LoadedModule[108]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[109]=C:\Windows\system32\OLEACC.dll
LoadedModule[110]=C:\Windows\system32\UIAutomationCore.dll
LoadedModule[111]=C:\Program Files\Internet Explorer\ieproxy.dll
LoadedModule[112]=C:\Windows\system32\dxp.dll
LoadedModule[113]=C:\Windows\system32\Syncreg.dll
LoadedModule[114]=C:\Windows\System32\netshell.dll
LoadedModule[115]=C:\Windows\System32\IPHLPAPI.DLL
LoadedModule[116]=C:\Windows\system32\NSI.dll
LoadedModule[117]=C:\Windows\System32\WINNSI.DLL
LoadedModule[118]=C:\Windows\System32\nlaapi.dll
LoadedModule[119]=C:\Windows\System32\UIAnimation.dll
LoadedModule[120]=C:\Windows\system32\wpdshserviceobj.dll
LoadedModule[121]=C:\Windows\System32\ieframe.dll
LoadedModule[122]=C:\Windows\system32\PortableDeviceTypes.dll
LoadedModule[123]=C:\Windows\System32\AltTab.dll
LoadedModule[124]=C:\Windows\system32\PortableDeviceApi.dll
LoadedModule[125]=C:\Windows\System32\pnidui.dll
LoadedModule[126]=C:\Windows\System32\QUtil.dll
LoadedModule[127]=C:\Windows\System32\wevtapi.dll
LoadedModule[128]=C:\Windows\System32\Actioncenter.dll
LoadedModule[129]=C:\Windows\System32\srchadmin.dll
LoadedModule[130]=C:\Windows\system32\fxsst.dll
LoadedModule[131]=C:\Windows\system32\FXSAPI.dll
LoadedModule[132]=C:\Windows\system32\FXSRESM.DLL
LoadedModule[133]=C:\Windows\system32\mssprxy.dll
LoadedModule[134]=C:\Windows\system32\imapi2.dll
LoadedModule[135]=C:\Windows\system32\taskschd.dll
LoadedModule[136]=C:\Windows\System32\bthprops.cpl
LoadedModule[137]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[138]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[139]=C:\Windows\system32\WS2_32.dll
LoadedModule[140]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[141]=C:\Windows\System32\npmproxy.dll
LoadedModule[142]=C:\Windows\System32\hgcpl.dll
LoadedModule[143]=C:\Windows\System32\provsvc.dll
LoadedModule[144]=C:\Windows\System32\netprofm.dll
LoadedModule[145]=C:\Windows\system32\wkscli.dll
LoadedModule[146]=C:\Windows\system32\Wlanapi.dll
LoadedModule[147]=C:\Windows\system32\wlanutil.dll
LoadedModule[148]=C:\Windows\system32\wwanapi.dll
LoadedModule[149]=C:\Windows\system32\wwapi.dll
LoadedModule[150]=C:\Windows\System32\QAgent.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=1770846239/nBucketTable=5/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=Windows Explorer
AppPath=C:\Windows\Explorer.EXE