explorer won't start

[bigbrett]

hi peeps i wonder if anybody can help i've got windows 7 ultimate retail installed on my pc and everything was fine till yesterday when all of a sudden it crashed and when i restarted explorer won't start, it also won't start in safe mode. i have tried to use the repair feature on the install disc but that didn't work. i've also tried system resore but still nothing. please help

 

[Jonathan_King]

Welcome!

Can Windows boot? You may want to test your hard drive and RAM.

Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder.. Boot from the CD, and run at least 5 passes.

 

[bigbrett]

yeah windows boots and i can get other programs ie antivirus to work by going into task manager it is just explorer

 

[Jonathan_King]

You might try a system files check and/or repair install.

 

[bigbrett]

i'll try the system files check but like i said i have already tried system restore and that didn't work. i also tried the repair install but not sure how to get it to work without explorer as it won't autorun lol sorry oh also how do i get the elevated comand propt without any start menu?

 

[Jonathan_King]

You can start a new task in task manager, and type explorer.exe.

View attachment 65678

If it works, great. If not, you can pull up a command prompt by starting cmd.

 

[bigbrett]

i tried that but explorer wouldn't start lol also if i do the command prompt from there wouldn't it be the ordinary cmd promt and not the elevated one?

 

[Jonathan_King]

i tried that but explorer wouldn't start lol also if i do the command prompt from there wouldn't it be the ordinary cmd promt and not the elevated one?

Don't worry about that. It should work anyway.

Here's what mine says, because I have an administrator account:

View attachment 65679

If you want to start the setup from the command prompt, first, find your DVD drive letter.

Try these commands:

D:\setup.exe

If you get an error, try the E drive:

E:\setup.exe