Extremely aggravated - Help?

[brettxw]

I thought I would take advantage of this deal for students. 29.99. Well, I should have known that for a cheap price I was only going to set myself up for anger and frustration. I purchased with DigitalRiver (Windows 7 US Online Store - Student Registration) I will admit, I downloaded Pro when I needed Home Prem. My fault, yes. It's been 24 hours and no response from them. I then get alerted about another transaction that went through with Digital River. So now I have two transactions, one for 30.36 and the other for 36.53. When I only authorized the 36.53 one. Once again, there is NO way to contact these people. I finally used an email that was listed inside my student e-mail. This is horrible service! I was very excited to use Win 7 but this company is ruining my view on all of it and I don't even want to be bothered by it. I just wanted to upgrade to Win 7. Not have to deal with all this!!

 

[Andy D]

Why do you need Home Premium instead of Professional? Professional offers more for the same price.

Regarding the other transacrion, if you don't get any response, you may be able to contact your payment provider.

 

[brettxw]

Well I purchased the Pro upgrade. I will admit, I was excited and over looked the compatibility and I can't upgrade Vista Home Prem. to Win 7 Pro. I read I can do a custom install which will allow a clean install of Win 7 Pro?

 

[logicearth]

Yes you want to do a Custom install, by launching the installer from your current OS.

 

[sfazngiants]

i think digitalriver is only an upgrade version. you should see if you can cancel that order and call up microsoft store instead and ask for student discount. They offer it for $29.99 and its the full version with upgrade and custom install

 

[Shinobi73]

I thought I would take advantage of this deal for students. 29.99. Well, I should have known that for a cheap price I was only going to set myself up for anger and frustration. I purchased with DigitalRiver (Windows 7 US Online Store - Student Registration) I will admit, I downloaded Pro when I needed Home Prem. My fault, yes. It's been 24 hours and no response from them. I then get alerted about another transaction that went through with Digital River. So now I have two transactions, one for 30.36 and the other for 36.53. When I only authorized the 36.53 one. Once again, there is NO way to contact these people. I finally used an email that was listed inside my student e-mail. This is horrible service! I was very excited to use Win 7 but this company is ruining my view on all of it and I don't even want to be bothered by it. I just wanted to upgrade to Win 7. Not have to deal with all this!!

Try calling this number instead 952-253-1234. Got some info from a couple of student friends of mine that they changed numbers, though i did not get the reason why

and yes you can also call Microsoft Store: 1800-936-5700 they will assist you with the full version for the same price

 

[brettxw]

Well I just started to do a custom install of Pro which they "say" will load Win 7 Pro full version.

 

[SIW2]

they "say"

Who says?

 

[harpua]

You should be happy to get Pro as it's got a lot more features than HP. I would take it and be happy to do a clean install which is better anyway.

 

[SIW2]

I think he is complaining about Digital River handling of the distribution.

I reckon Digital River have done a good job overall - that is an enormous undertaking.

 

[brettxw]

It is. But their set up is horrible. There is no way to contact anyone. All they have is FAQ's. I have a transaction that went through at 827AM PST this morning when I had purchased my copy around 6pm EST last night and gotten my confirmation order and it showed up on my statement online roughly 730pm EST. Yet, no way to contact them about this unauthorized charge. When you view their help center site they have an alert about if an unauthorized charge appears to log into your order invoice. Which when you do log in, it shows nothing, just a download link. For them to even have that alert up, makes it seem like it has been happening for a while.

 

[harpua]

Don't worry about unauthorized charges on your credit card. Worst case, you can just call your credit card co.'s cust service and tell them about the unauthorized charge and they will credit it back to you while they investigate and fix it permanently for you. Believe me, it's not something worth getting upset about.

 

[brettxw]

Not as pissed as I seem. I just hate when things have to be so difficult and look sketchy. Either way, I now have Win 7 Pro. Did a full install. Now deleting the Windows.old folder and will start updating everything.

 

[mdmogren]

You can do a full install with the upgrade version. Just start the installer from inside vista and choose custom. Here are more options and details: http://www.winsupersite.com/win7/clean_install_upgrade_media.asp

 

[brettxw]

I really like Win 7 Pro. Wow. Just need to learn a few things about it but other then that. I really like it.

 

[sportsguy]

Windows 7 student upgrade hell - Apple 2.0 - Fortune Brainstorm Tech


i think digital river dropped the ball on this one!


sportsguy

 

[SIW2]

I wonder where Download squad got the idea for that tutorial?

At least the one at Notebook Review credits this site as the source.

http://www.sevenforums.com/tutorials/30470-make-bootable-iso-student-d-l.html

Just remove a couple of paragraphs from the above - you get the idea.