Factory Restore Toshiba password and username fail

[Blacklilly95]

I factory restored my toshiba satellite after I couldn't remove a file that was causing a virus. We had a few problems but I finally figured it out, but when it finished finalizing it took me straight to entering my password to get in to my laptop but it never got me to set my username and password so now I can not get into my laptop. Please help me. I do not want to system restore again because it caused too many issues and I finally got it to work.

 

[Faladu]

Tried no name and password? or Administrator with no password?

Gives no option there for account creation?

Can get into safe mode?

If not having any of that I would call Microsoft tech support, walk you through getting in via one of their backdoors, surely.

Could try info at this link also:

http://answers.microsoft.com/en-us/...indows-7/62a99dcc-b976-4ad1-9ac5-e7bf803eab83

 

[SandeepP]

I factory restored my toshiba satellite after I couldn't remove a file that was causing a virus. We had a few problems but I finally figured it out, but when it finished finalizing it took me straight to entering my password to get in to my laptop but it never got me to set my username and password so now I can not get into my laptop. Please help me. I do not want to system restore again because it caused too many issues and I finally got it to work.

Hi Blacklilly95,

Welcome to Seven forums.

Is it a BIOS or a System password that is required to access the system before boot?

If it is BIOS or system password then you should visit Toshiba Forums at the link below:

TOSHIBA FORUMS - TOSHIBA FORUMS

And, if it is windows password then you can follow the advice Faladu and also check the link below:

I forgot my password for windows 7 for my laptop and a reset disc was - Microsoft Community

Keep us posted with the results.