Family Tree Maker 2010 platinum /drive

[RianaBlue]

I bought this product and cannot install it until i get it on the correct drive.its not compatible with win 7,but can get it if i get it on cd drive and do afew ither things. i have tried to at least 6 times and it keeps giving it to the dvd rw instead of the cd drive.How can i fix this and which is the cd drive in windows 7? Assume its c drive...ty for any assistance.

 

[kodi]

This program is compatible with windows 7.
Not sure what your problem is but just place the install cd into your cd drive and it should be recognized. Then run the .exe and it will set it up for you.
That's the easy part the hard part is trying to find all of your relatives details, good luck with that

 

[RianaBlue]

Family tree maker does not have option to put it in c drive

it freezes part way thru set up so cant fully install. i need to find out how to set prgms to go to correct path -as soon as they are put in tower it grabs the dvd rw drive instead.it says dvd rw as path everytime.ty for reply.

 

[RianaBlue]

also there is a patch but i cant use it until i get the prgm started on the correct cd drive path as soon as it goes in tower.

 

[kodi]

Is this a downloaded version with an activation patch that need to be applied.

 

[RianaBlue]

no its a boxed cd

 

[RianaBlue]

a tech says it needs a patch to work and support says similar,they sent me steps to do but i cant get it to work unless it initially goes to right path

 

[kodi]

I have the 2009 version and it works without a patch.
When you start the install it will show the path it wants to install to, you need to change that (by clicking on Browse) and then navigating to c: program files and installing it there.

 

[DocBrown]

Can you do a screen shot or screen snip of the install error / problem you are getting so we might see what it looks like ? How many CD, DVD drives do you have.

I have used Family Tree Maker since V-7

 

[RianaBlue]

Hi, As I mentioned previously I cant get past this box that comes up as soon as cd is put in tower...none of the options in the screenshot gets me to the c drive. i have c drive, e drive and dvd rw, thats it... but its not giving that option to change the path. http://i112.photobucket.com/albums/n169/Riana_03/screenshot.jpg

 

[kodi]

You don't have to change anything just click on the Pale blue highlighted text (run setup.exe) and the program should start to install

 

[RianaBlue]

I also tried the run setup.exe, it goes thru the install shield wizard then freezes up, then i click cancel and it gives the error box and says Feature transfer error error 1603 fatal error during installation consult windows installer help (msi.chm or MSDN) for info.I have tried it various ways -10 times and never get past that install wizard box as shown. http://i112.photobucket.com/albums/n169/Riana_03/errorscreenshot.jpg

 

[DocBrown]

I also tried the run setup.exe, it goes thru the install shield wizard then freezes up, then i click cancel and it gives the error box and says Feature transfer error error 1603 fatal error during installation consult windows installer help (msi.chm or MSDN) for info.I have tried it various ways -10 times and never get past that install wizard box as shown. http://i112.photobucket.com/albums/n169/Riana_03/errorscreenshot.jpg

Thanks for the screenshots. I think you may have a bad CD/DVD. I would contact the makers of FTM. Ask for a replacement. Offer to email them these screenshots.

 

[RianaBlue]

Ty kodi and Doc Brown, appreciate your help, i will try to get a new cd since i cant get my money back as it was a special order...

 

[kodi]

Your welcome please come back and let us know how things work out.