Few consistent crashing problems

[Kevin51]

Hello,


I'm a little computer illiterate and usually just google how to solve all my problems but there have 2 been separate issues that cause my laptop to crash every so often.


First one is happens only on Chrome in gmail, whenever I try to use the video option via chat it instantly crashes and I get this error. (attached as untitled)


I get a little message afterwards saying Shockwave has crashed. This only happens in Gmail on chrome, every other website I can think of video works fine, and my cam works fine on every other browser.


2nd one causes my entire computer to crash, not just my browser.

Ill be browsing and suddenly my gpu? goes insane and starts flashing, then after a bit it completely crashes, upon startup I get an error log saying this.



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80043524E0
BCP2: FFFFF88004A737D4
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\070811-17674-01.dmp
C:\Users\Kevin\AppData\Local\Temp\WER-37845-0.sysdata.xml
Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



As for my system specs, I have, see attached (untitled2)

Thank you,

Kevin

 

[Maguscreed]

Please follow the instructions here
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html
I appreciate your efforts but those minidump files are usually the best way to troubleshoot over the net like this.

 

[Kevin51]

Thanks for the quick response, I have done the first step yet when I open the performance monitor viewer the file tab only has options and exit choices, and I do not see anywhere to save as html.

Kevin

 

[Maguscreed]

you know honestly for now, just to keep it simple for you. Just find c:\windows\minidump
if there are any files there zip them up and attach them.
We'll worry about the other stuff if it turns out I need it.

 

[Kevin51]

Attached, would you also like me to zip the files in the Windows_NT6_BSOD_jcgriff2 folder?

Also my apologies for not being able to provide sufficient information from the get.

Thanks,

Kevin

 

[Maguscreed]

yeah either attach it or just tell me what make/model the computer is.

 

[Kevin51]

It's an HP dv7t-2200

I've attached it just incase

 

[Maguscreed]

go here
Software & Driver Downloads HP Pavilion dv7t-2200 CTO Entertainment Notebook PC - HP Customer Care (United States - English)
and download every driver that says (previous versions available)
..don't actually download previous versions download the new one.

You are running on a lot of old drivers this is the quickest way to fix that problem.

 

[Kevin51]

Thank you so much!