Filing a complaint about Diginal River Inc?

[Brenz]

Did you ever get a proper Shipping Confirmation email ?

It should have looked like:

Dear ********* ********,

Thank you for ordering from the Windows 7 Online Store on 15 October 2009. The following product(s) have shipped. If you paid by credit card, your credit card has now been charged.

Product SKU Product Name Qty Ordered Qty Shipped Total Qty Shipped Amount
------------------------------------------------------------------------------
FQC-02864 Microsoft Win 1 1 1 £9.00


Shipping Information
Product Name Serial Number Tracking Number
----------------------------------------------------------------------------------------
Microsoft Windo None 1Z76V49E6810232033 (DHL for European locations except for SE, DK, IT)


Shipment and Billing Details:
Order Number: **********
Order Date: 15 October 2009
Tracking URL: https://interactive1.dhl.com/TrackR...SearchType=HBN&SearchValue=1Z76V49E6810232033

Shipped To:

**Address**

**Phone Number**

Billed To:

**Address**

**Phone Number**

**Email Address**

If you have questions about your order, please visit: www.findmyorder.com


Sincerely,
Digital River Windows 7 Offer Customer Service
Windows 7 UK Online Store - Student Registration

Digital River Inc., is the authorized reseller and merchant providing e-commerce services for this store.

Privacy Policy
Windows 7 US Online Store - Student Registration

Terms and Conditions
Windows 7 US Online Store

If you didn't then it probably wasn't shipped.

 

[SectorStar]

Nope nothing like that, just told me that it shipped on *insert date here* and will be here on or before *insert date here* I sent them another email, they just copy and pasted the same thing again and told me to contact them if my disc was not here. Are you retarted or something? I just contacted you! So then they said in another email that my disc would be re-shipped, and then today it arrived in the mail, but thats ok, I'm just gona give the other disc to my dad.

 

[jfar]

Way to go,

 

[SectorStar]

Yeah, funny how I keep getting free things from them