Firefox not loading

[DD09]

Hello,

I just purchased a HP Laptop Pavillion. It comes with Windows 7. Anyhow I D/L the latest Firefox and I am having some issues.

At first it worked great, but then I noticed that when I would restart my computer from sleep mode and tried to running Firefox it simply will not load. If I restart the computer it will load up. Can anybody guide me in the right direction?

Thanks,

Derek

 

[Jonathan_King]

Hello, Welcome!

After resume from sleep, click on Firefox. Then open the Task Manager and go to the Processes tab. Sort processes by name. Could you please Post a Screenshot?

Also, what anti-virus are you using?

 

[richc46]

Try Jonathans, easier task, first. I think he is on the corrrect track.

If it does not work, try uninstalling and installing,again. Sounds like it could have, also, been a bad download, or have become corrupted.

 

[kurahk7]

Hello,

I just purchased a HP Laptop Pavillion. It comes with Windows 7. Anyhow I D/L the latest Firefox and I am having some issues.

At first it worked great, but then I noticed that when I would restart my computer from sleep mode and tried to running Firefox it simply will not load. If I restart the computer it will load up. Can anybody guide me in the right direction?

Thanks,

Derek

Do you mean it can load any pages or that Firefox can't open at all?

 

[dave1812]

Hello,

I just purchased a HP Laptop Pavillion. It comes with Windows 7. Anyhow I D/L the latest Firefox and I am having some issues.

At first it worked great, but then I noticed that when I would restart my computer from sleep mode and tried to running Firefox it simply will not load. If I restart the computer it will load up. Can anybody guide me in the right direction?

Thanks,

Derek

Are you closing FF before putting it to sleep?

 

[DD09]

Hello, Welcome!

After resume from sleep, click on Firefox. Then open the Task Manager and go to the Processes tab. Sort processes by name. Could you please Post a Screenshot?

Also, what anti-virus are you using?

I just resumed from Sleep, I had left Firefox open before putting computer to sleep. It resumed just fine. But I will do what you said if it does it again.

I am using Norton Anti-Virus. (Came with computer)

Try Jonathans, easier task, first. I think he is on the corrrect track.

If it does not work, try uninstalling and installing,again. Sounds like it could have, also, been a bad download, or have become corrupted.

I was going to when the problem occurred. However when I tried uninstalling it, Firefox kept telling me it was already running. I checked the Task Manager and Firefox was not running yet wouldn't even start.

Do you mean it can load any pages or that Firefox can't open at all?

The actual program won't open.

Are you closing FF before putting it to sleep?

Yes I was closing FF before putting it to sleep. FWIW I just tried leaving it open and when I restarted the computer I was able to resume successfully.

 

[Capt.Jack Sparrow]

I was going to when the problem occurred. However when I tried uninstalling it, Firefox kept telling me it was already running. I checked the Task Manager and Firefox was not running yet wouldn't even start.

If you Go To your Task Manager under Processes Tab you should see Firefox.exe kill that process and try it. Make sure you have clicked on Show All Process

 

[Jonathan_King]

Norton, huh? I see that Norton causes issues similar to yours. Try uninstalling it and installing Microsoft Security Essentials if the problem continues.

 

[DD09]

Ok will do and report back if the issue continues. Thanks again guys..

 

[richc46]

Ok will do and report back if the issue continues. Thanks again guys..

Use the uninstall tool from the A/V website or you mayhave problems.

 

[ZeshanA]

Norton, huh? I see that Norton causes issues similar to yours. Try uninstalling it and installing Microsoft Security Essentials if the problem continues.

If you're gonna install a new AntiVirus, I'd recommend Avast! Home Edition. It's free and rarely misses anything.

ZeshanA

 

[Wishmaster]

I run Norton Security 2010 and haven't had any issues at all with it so far under 7 64bit.
Although it could possibly be the culprit in the OP's case.


I did have a similar issue with Firefox however, where killing the firefox.exe in process explorer resolved the issue and it would open again.

After a bit of reasearch I found what was causing it. The build of Firefox at that time was somehow conflicting with MeGUI (or x264)

For some reason, if I was encoding a video, and using Firefox at the same time, the Firefox process could hang.
This was a rare occurance, but would periodically happen non-the-less.

This seemed to be a confict with that particualr build of Firefox.
With the latest update from Firefox, the issue has been resolved and I havent seen it since.

While this very well may not be the case for you, I just wonder if perhaps something similar is happening?

Just thought I'd share my experience in hopes it may help find the issue the OP is having, although it may be completely different.

i never had issue after resuming from sleep however. mine was somewhat rare and random. And had to be running both programs side by side to reproduce it.

 

[spokes]

I've had the same problem recently using FF v3.5.5 and v3.5.6, in both XP and W7 and there have been several similar reports on the Mozilla forums. If I needed to restart FF the only way was to kill the exe from within Task manager. After trying several alternative methods I found the only way to solve the problem was to do a complete and clean re-install :

a) backup your bookmarks and passwords using Xmarks add-on
b) backup your complete FF User Application and Program folders to another location - preferably another disk
b) un-install FF
c) completely delete both the FF User Application and any remaining FF Program folder
d) re-install FF - this will give you a clean installation and a new profile

You can then either copy your user data from your old profile to your new profile or - as I have done - reinstall your add-ons from scratch and only copy from your old profile data which is personal to you and not backed up elsewhere. Make sure you don't delete copies of the original folders until you're sure you've got everything back to how you want it. Use Xmarks to re-install your bookmarks and passwords.

The above might sound drastic but it's the only way to get an assured solution. I still don't know if it's a native FF problem, a corrupt profile, an addon or plugin issue, or some conflict with FF and Windows OS.

 

[DD09]

It happened again, I killed the process and it restarted just fine.

If you Go To your Task Manager under Processes Tab you should see Firefox.exe kill that process and try it. Make sure you have clicked on Show All Process

I run Norton Security 2010 and haven't had any issues at all with it so far under 7 64bit.
Although it could possibly be the culprit in the OP's case.


I did have a similar issue with Firefox however, where killing the firefox.exe in process explorer resolved the issue and it would open again.

After a bit of reasearch I found what was causing it. The build of Firefox at that time was somehow conflicting with MeGUI (or x264)

For some reason, if I was encoding a video, and using Firefox at the same time, the Firefox process could hang.
This was a rare occurance, but would periodically happen non-the-less.

This seemed to be a confict with that particualr build of Firefox.
With the latest update from Firefox, the issue has been resolved and I havent seen it since.

While this very well may not be the case for you, I just wonder if perhaps something similar is happening?

Just thought I'd share my experience in hopes it may help find the issue the OP is having, although it may be completely different.

i never had issue after resuming from sleep however. mine was somewhat rare and random. And had to be running both programs side by side to reproduce it.

Yeah it is similar except I am not using any other programs when it does it.

I've had the same problem recently using FF v3.5.5 and v3.5.6, in both XP and W7 and there have been several similar reports on the Mozilla forums. If I needed to restart FF the only way was to kill the exe from within Task manager. After trying several alternative methods I found the only way to solve the problem was to do a complete and clean re-install :

a) backup your bookmarks and passwords using Xmarks add-on
b) backup your complete FF User Application and Program folders to another location - preferably another disk
b) un-install FF
c) completely delete both the FF User Application and any remaining FF Program folder
d) re-install FF - this will give you a clean installation and a new profile

You can then either copy your user data from your old profile to your new profile or - as I have done - reinstall your add-ons from scratch and only copy from your old profile data which is personal to you and not backed up elsewhere. Make sure you don't delete copies of the original folders until you're sure you've got everything back to how you want it. Use Xmarks to re-install your bookmarks and passwords.

The above might sound drastic but it's the only way to get an assured solution. I still don't know if it's a native FF problem, a corrupt profile, an addon or plugin issue, or some conflict with FF and Windows OS.

Seems like we had the same exact problem. I will go ahead and re-install FF then.

Thanks again.