firewall connectivity problem

[dannydiggs]

hi guys,

this is my first post and its quite urgent.. i just got a new laptop(packardbell easynote TJ68) it runs windows 7 64-bit

i am trying to run 4 different programs and seem to be having the same problem with all 4.

cake poker
windows live messenger
pokerstars
itunes

it seems they are being blocked by windows firewall,i have tired to allow all of these programs thru the firewall, and i have tried to allow the ports, but im not great with all the tech stuff, and im just not able to get it working!

the error messages im getting are connectivity errors,the programs download and install just fine but they just wont connect. my IE works just fine.

can anyone help me!? like i mentioned above its urgent, moving countries tomorrow and really want to get this sorted before i go if possible, thanks alot!

my email address is [EMAIL REMOVED] if the info above is too vauge..

thanks!!

 

[jav]

hmm.. let's see if it is caused by Firewall in first place.

1. Turn off your Windows Firewall
http://www.sevenforums.com/tutorials/522-windows-firewall-turn-off.html
2. Try your programs again.
3. Turn on Firewall
4. Report back here.

We will try to help you

 

[dannydiggs]

turned off firewall, tested, no change..

so whats the problem.. my router? (netopia 2247NWG)

when i try to use live messenger it tells me the problem is with "key ports"?

 

[Capt.Jack Sparrow]

Hi Danny, Welcome to SF,

I don't believe the Router firewall would block these problem.
You could try to add the exe files to Firewall Exception
This Tutorial should help you http://www.sevenforums.com/tutorials/542-windows-firewall-add-remove-exception.html

Help this helps

 

[computersplus]

What Security Software

What security software came pre-installed on that it may not be the Windows firewall blocking communication.

 

[dannydiggs]

norton came pre installed on it,and i deleted it right away as i have used it before and didnt like it, i have malware bytes and pc tools internet security(which is turned off while trying to fix this issue)

i will try the above now...

yeah i have done this before(adding exceptions) but no changes, im still getting the same error messages.

 

[Capt.Jack Sparrow]

You can boot you computer in Selective Startup
This would basically disable All the unwanted application and only the Windows system services will load.

 

[dannydiggs]

here are screen shots of the 2 errors i am getting..


http://img52.imageshack.us/img52/6485/error2m.jpg

http://img682.imageshack.us/img682/599/onemore.jpg

 

[computersplus]

Uninstall PC Tools

Try uninstalling PC Tools I have had issues with the latest version of their firewall causing these types of issues it will still block even when turned off or exceptions have been created.

 

[computersplus]

Have A Look

http://www.sevenforums.com/network-sharing/44865-pc-tools-uninstall-if-having-network-issues.html

 

[dannydiggs]

You can boot you computer in Selective Startup
This would basically disable All the unwanted application and only the Windows system services will load.

when i do this and restart..everything starts as normal?

and when i go into services i dont have an option to disable all? i have tried to "stop" certain programs/restarted and tired the affected programs and im still getting the errors.

i have also uninstalled PC tool IS

edit...
id just like to say that i have all of these programs running on my desktop,which runs XP SP 2 and i have never had a problem..using the same internet connection

 

[Capt.Jack Sparrow]

You can boot you computer in Selective Startup
This would basically disable All the unwanted application and only the Windows system services will load.

when i do this and restart..everything starts as normal?

and when i go into services i dont have an option to disable all? i have tried to "stop" certain programs/restarted and tired the affected programs and im still getting the errors.

i have also uninstalled PC tool IS

Its not under Services

Start > msconfig then follow this instructions Run Selective Startup using System Configuration

 

[computersplus]

Default Firewall

Set firewall to factory defaults now

 

[dannydiggs]

yes i can do this part...

1. Open System Configuration by clicking the Start button
   
   , clicking Control Panel, clicking System and Maintenance, clicking Administrative Tools, and then double-clicking System Configuration.*
   
   If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
2. Click the General tab, click Selective startup, and then clear the Load system services and the Load startup items check boxes.
3. Select the Load system services check box, click OK, and then click Restart.

and when i restart after doing this,

what i cant do is the next part

 

[dannydiggs]

i have deleted pc tool, an i have set my windows firewall to the default settings. no change in the error messages

 

[computersplus]

Ok Stupid Question

Ok stupid question here but did you download the 64 bit versions of those programs you are having trouble with?

 

[dannydiggs]

they dont have different versions.
i have chatted with guys using both poker clinets who are running windows 7 64 bit and they have had no problems at all.

 

[dannydiggs]

i contacted cake poker support and they said..

Can you please confirm if you set up your firewall to allow traffic to 216.152.173.48 via port 55v

and i tired to do this in windows firewall previously to everything above and that did not work.

 

[dannydiggs]

can anyone help??

 

[jav]

Boot into safe mode with networking access and try again.
http://www.sevenforums.com/tutorials/666-advanced-boot-options.html
(note, not just safe mode but safe mode with network)