Fix for repairing Windows Live Mail that actually works...

[Vivie]

Hello all...

Before you read on...just know I am not an IT Pro nor am I a PC "geek at home"...I just found a solution to this particular problem and know from reading on the internet many people have this same problem...So just bare with me and understand that I am writing this to the best of my knowledge, but I do have the solution...

I have been reading about how people (including me) are having trouble with uninstalling Windows Live Mail that is a part of Windows Live Essentials on Windows 7 Home Premium O/S (in my situation).

I have had a corrupt Windows Live Mail error for about 2 weeks now. Any time I tried to reply to an email, an error window appeared telling me that Live Mail was corrupt (I cannot remember the error message word for word, but if anyone else cannot reply to emails and gets an error message when clicking on the "reply" button...I can help).
I tried uninstalling it and it was not in my Programs and Features nor in Revo Uninstaller nor my IOBit File Shredder. I was besides myself. I tried uninstalling the "complete" Windows Live Essentials but to no avail...

So, finally after tons of researching, I found the answer...
I achieved this by just clicking around all the different folders in WLE.

This particular file path IS the one that is used to REPAIR Windows Live Mail:

C:\Program Files\Windows Live\Installer

Copy and paste the above file path into the "search programs and files" in your start menu.
Just follow the steps and choose the option to repair Windows Live Mail...
It is that simple!!

I sure hope I was able to help others out with my solution...

 

[Roderunner]

The more experienced users do it in 'Programs and features' by selecting WLE then repair.

 

[Vivie]

I am sorry Roderunner I think that perhaps you did not read the section in my post where I said it was NOT in my programs and features, and Revo did not show it nor did my IO Bit File Shredder. I have looked every where and it was showing up in program files but it was NOwhere to be removed. Hence, my solution was in the post there to get it working again.

 

[Roderunner]

Sorry Vivie, all I did was to look to see if it was on mine, it is.

 

[roncerr]

...it was NOT in my programs and features...

That's right "Windows Live Mail" is not listed separately in Programs and Features. "Windows Live Essentials" is listed. That is what you hightlight and click "uninstall/change" at the top to get the repair dialog. The repair actually applies to all the installed components of the Essentials package, including Mail.

 

[Vivie]

Roderunner...

It's fine...

 

[Vivie]

roncerr,

I do know it is not listed individually. The WLE was nowhere to be found. It was NOT in my programs and features, it was not seen by Revo Uninstaller, nor by IO Bit File Shredder. But yet, when I clicked on it, the program opened and looked as if it was going to work and nothing, I kept getting file errors telling me that my program was corrupt. And I am talking about ALL the WLE programs in it...but my Live Mail was most important to me. NOW, it is back and working well. One cannot remove something that is not showing up anywhere and does not have an uninstaller.

So, by searching around in the WLE file folder, I was able to find the file path (mentioned in my original post), that repaired Live Mail and also placed WLE back IN all the above mentioned.

So, there is my solution for anyone that may get te same problem.

BTW, going to Microsoft's site and reinstalling WLE does NOT work either. During the install, it will tell you that WLE is already installed on your PC...so if you cannot uninstall it (because it does not appear anywhere and does not have an uninstaller) you will find my solution to work.

Best always,

Viv

 

[Roderunner]

So Viv you not just a pretty face, your both.

 

[Vivie]

@Roderunner...

Well thank you kind sir...

 

[jeffs55]

Windows Live Mail is not responding

I tried to search the following link to repair my WLM and it got no results in searching.
C:\Program Files\Windows Live\Installer

 

[roncerr]

I tried to search the following link to repair my WLM and it got no results in searching.
C:\Program Files\Windows Live\Installer

Just follow the path in Windows File Explorer. The "Installer" subfolder contains two exe files. I think it's the wlarp.exe file that you would double click on.

 

[jeffs55]

I cannot find that folder, I am that literate in computerize. What is going on is that when I am viewing Windows Live Mail and deleting emails, the program locks up meaning that it is unresponsive to the cursor. A message appears reading that WLM is not responding.

 

[A Guy]

Welcome to Seven Forums jeffs55. Have you looked in Programs and Features for Windows Live Essentials, like Roderunner and roncerr mentioned?

The more experienced users do it in 'Programs and features' by selecting WLE then repair.

http://www.sevenforums.com/tutorials/77761-programs-features-uninstall-change-program.html

Look for Windows Live Essentials

That's right "Windows Live Mail" is not listed separately in Programs and Features. "Windows Live Essentials" is listed. That is what you highlight and click "uninstall/change" at the top to get the repair dialog. The repair actually applies to all the installed components of the Essentials package, including Mail.

A Guy

 

[jeffs55]

I have found WLE in programs and highlighted it and then clicked "uninstall/change". When you highlight , it turns blue and then when you click "uninstall/change" it turns gray. Then there is nothing happening. I am sitting in front of the computer for at least as long it takes me to peck this out and nothing occurred and I do mean peck. I cannot type. The programs dialog box is still open and WLE is still grayed out with no signs of anything happening. A solid 10 minutes later, there is no sign of anything having occurred. Is there any visual sign of a repair occurring?

 

[jeffs55]

After an hour of waiting I have now returned home to find that the WLE in programs has reverted to a blue highlight and the problem with my WLM still persisists. Again, there is no indication that anything occurred during the repair attempt.

 

[A Guy]

When you choose change/uninstall there should be a choice to Repair all Windows Essentials. It will look similar to this older image from the internet (it will not be Windows Live)

This utility may help you if you do not get a repair option

Fix MSE Utility - Repair Microsoft Security Essentials

A Guy

 

[jeffs55]

See below, the file shows as being here yet it is not found when I attempt to run. Also, as you suspected the first option was not there.

 

[Slartybart]

What version are you running? 2009, 2011, or 2012.

A new update was offered in the past few days, did you apply the update?

In your Start menu search box, type

wlarp

and double click the application highlighted in the results list

Answer yes to the UAC prompt

This brings up the dialog window to repair or uninstall.
Select Repair all Windows Essentials programs.

wlarp= Windows Live Automatic Repair Program (Process?)

Please also follow the instructions in this tutorial: http://www.sevenforums.com/tutorials/92394-sf-diagnostic-tool-using-troubleshooting.html
After step 7, attach the zipped SF_DD_MM_YYYY to a new post on your thread
See: http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Thanks.

 

[jeffs55]

When I type in "wlarp" in the search box there are no matching items. I am running IE 11 and I just downloaded the updates and applied them. I am now at version 11.0.9600.16518, update version 11.0.3 KB2909921. I just opened WLM and was able to delete several emails without the program locking up. This is a first in a while and did happen after the update install. I am going to keep my fingers crossed. thanx and please stand by

 

[Slartybart]

Good news Jeff - thanks for the feedback

Fingers crossed - should be ok

This is really Vivie's thread, so if anything new crops up, please open a thread of your own to track the issue and the resolution.

Thanks,

Bill