Folder appears in Windows Explorer, but not in the Open File dialog

MrYossu

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Hello,

A friend just showed me a weird problem he is having with his computer. He has a folder under My Documents, in which he keeps his work files. He emails these files using Gmail, which he accesses via Internet Explorer.

All worked fine until a few days ago, when he noticed that when he clicked the link in Gmail to attach a file, his folder wasn't listed in the Open File dialog. He looked in Windows Explorer, and could see the folder OK. I tried opening Word and using the Open File dialog there, and the folder wasn't visible.

If he clicks in the address bar, and adds the folder name to the path, it opens the folder, but shows it as empty. I actually has two subfolders. If he adds the name of a subfolder, then the Open File dialog shows the files in that folder.

I checked the permissions on the folder, and couldn't see anything odd. What I don't understand is how the folder can be visible in Windows Explorer, and not in the Open File dialog.

Anyone any ideas? Thanks
 

My Computer My Computer

At a glance

Windows 7 Pro x64Intel E5-1630 V3 @ 3.70GHz, 4 cores, 8 logica...40GbNVIDIA NVS 510
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Precision T5810
OS
Windows 7 Pro x64
CPU
Intel E5-1630 V3 @ 3.70GHz, 4 cores, 8 logical processors
Memory
40Gb
Graphics Card(s)
NVIDIA NVS 510
Monitor(s) Displays
Asus PB279, Dell U2311H, AOC F22 & Dell E3211H
Screen Resolution
1 at 2560x1440 and 3 at 1920x1080
Hard Drives
1Tb Samsung 850 SSD
1Tb Western Digital WD10EALX HDD
6Tb Seagate external (USB)
Antivirus
ESET EndPoint Anti-Virus
Browser
Chrome
Rightclick on the folder where you can actually find it in Explorer, look at the path. That is where it now resides.

If it cannot be found there when browsing in from Computer>C then I'd back up the files in it to a new folder you temporarily create in C root, delete the problem file and recreate it.
 
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