keilay,
Before you throw in the towel, put Microsoft Standaalone System Sweeper on to a USB and boot up her computer to the USB.
http://www.sevenforums.com/tutorials/166445-microsoft-standalone-system-sweeper.html
Just be sure to down load the 32 bit version if that's what she has installed and to download the 64 bit version if that's what she has installed.
PUT SYSTEM SWEEPER ON A USB STICK
System Sweeper,
https://connect.microsoft.com/systemsweeper, allows you to start an infected PC and perform an offline scan to identify and remove viruses, rootkits and other advanced malware. System Sweeper is a free standalone, bootable malware and virus remover from Microsoft.
Safety Scanner,
Microsoft Safety Scanner - Antivirus | Remove Spyware, Malware, Viruses Free, is free, downloadable, provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.
If the target computer has a working internet connection, then you may prefer to use the Safety Scanner.
Download
System Sweeper (about 576 kB):
https://connect.microsoft.com/systemsweeper
Insert 256 MB or larger USB stick into a usb port.
Run the downloaded program--
mssstool64.exe or
mssstool32.exe
Choose the option to install to USB.
Caution: The install program will format the usb stick.
The install program will download about 200 mB more.
After the install is finished,
leave the stick in the usb slot.
Run the program you downloaded once
again.
This 2nd run, and any subsequent runs, will download the very latest anti-virus definitions (about 60 mB).
To keep System Sweeper up-to-date, simply reinsert the usb stick and run the installation program,
mssstool64.exe or
mssstool32.exe, again.
The initial, full scan by System Sweeper can easily take several hours, but subsequent quick scans will be shorter.
Remember, your computer is being very thoroughly checked for all types of malware.
The results of System Sweeper will be in:
\Windows\Standalone System Sweeper\Support as one or more files with a LOG extension which can be viewed with Notepad.
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We also have a fine tutorial on this:
http://www.sevenforums.com/tutorials/166445-microsoft-standalone-system-sweeper.html
