Freezing / locking

[nfamous209]

Hey guys and gals. i'm at my wits end w/ this machine. i've been having some weird freezing w/ this thing for about 6 months? I can be in the middle of just browsing or doing school work and just freeze. i go to restart and sometimes it would freeze upon the restart. sometimes i have to push restart button several times to finaly get it to start up because it would freeze and different points in the restart.

Ive since done, RE-install of windows, changed CPU from I7 960 to a 920 cpu, new 256SSD previous was a 128, and just installed different memory "compatible memory" I was on 16gb Corsair dominator, thought that was the issue so i purchased 8gb of compatible Kinston ram.

it seems like a hard ware issue but i'm not sure. just kinda tired of it. cant plan to do anything because of the random freezing. ive contacted windows and they said ram. so i switched to their recomended ram. so now it leaves me to believe its the Mother board unless its a windows problem.

thank you for your help.

my build is
System Model DX58SO2_
Processor Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz, 2794 Mhz, 4 Core(s), 8 Logical Processor(s)
Installed Physical Memory (RAM) 8.00 GB
Nvidia gtx 550

windows 7 64 bit.

thanks again.

 

[Arc]

fffff880`03375e08 fffff880`048cb301Unable to load image \??\C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\BASHDefs\20150203.001\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
BHDrvx64+0xa1301

fffff880`03375650 fffff880`044bb7c0Unable to load image \??\C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\IPSDefs\20150211.001\IDSvia64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
IDSvia64+0x977c0

fffff880`03375618 fffff880`042d7ca5Unable to load image \SystemRoot\System32\Drivers\N360x64\1506000.020\SYMNETS.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
SYMNETS+0x1dca5

Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download, install and update those, and then run full system scans with both of them, one by one. Also, scan the system for possible virus infection with the following programs.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Let us know the results.

There are other failing modules, but it is to look at those again after removing the primary crash causer Norton.

 

[nfamous209]

its been freezing even before i installed the norton, had been using microsoft security essentials before and it was still freezing randomly. but i'll do that. also some windows updates are not installing. get errors all the time on some of them. i'll do the mentioned steps and repost w/ updates. thank you.

 

[nfamous209]

ok, ran malware bites, trying to reinstall windows security essentials i had it installed but after i ran Malware bites seems to have messed up the MSE get error code 0x80070643 when trying to reinstall security essentials., ran the other 2 things and fine. still has froze on start up several times and froze during the scan of malware bites.

 

[Arc]

Have you done it as stated in post #2?

Also, scan the system for possible virus infection with the following programs.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

What are the results?

 

[Layback Bear]

When you installed Norton it may have turned off the built in Windows 7 firewall.
Make sure the Windows firewall in turned on. Then try to install MSE and update it.

I have never known Malwarebytes to ever stop MSE or damage it.

 

[Slartybart]

Please attach the TDSSkiller logs (on C:\ - easily identified).

Also, run AdwCleaner by Xplode:
Follow only these steps in the General Changelog Team tutorial:

• Download
• Scan
• Clean

Full tutorial: How to use AdwCleaner version 3.x​

Malware is often difficult to erradicate - it is even more difficult if more than one path is taken on different sites.

As you have posted the issue here on SevenForums, also post any logs here on SevenForums - not on the General Changelog Team (GCT) site. SevenForums members might ask you to launch other on-demand scanners that are not familiar to GCT.
Logs can be found in C:\AdwCleaner.

When your system is clean of malware, launch AdwCleaner a final time and click the Uninstall button.

 

[nfamous209]

was unable to run the windows defender offline, it got about 90% then it froze tried multiple times. did run the tdsskiller and found nothing.

just tried installing security essentials and was able to, running a scan now.

 

[BugMeister]

- check all motherboard connections..
- make sure that everything is secure, especially any HD or SATA drives..

 

[Layback Bear]

Did you or did you not check Windows 7 firewall to be on?

 

[nfamous209]

yes windows firewall is on. still can't perform the scan, locks up.. only thing i can think of is mother board, since thats the only thing i have yet to replace. i've had this issue w/ prior SSD and baught a new one, fresh install of windows and still doing it. am i wrong thinking its hardware?

 

[Slartybart]

nfamous, we're blind on this side of your monitor. Members have asked for output and haven't seen any. You report that things run fine or you report that you will do something.

Trouble shooting computer issues is hard enough when you have access to the machine and can hunt down the answers, but it's nearly impossible to trouble shoot from a distance when you have nothing to look at.

Your SevenForums specs for your machine is bare (Windows 7 Ultimate x64) and tells members nothing about the hardware or software. Sure you posted some information in post 1, but members don't need to search for your information, please put it in the system specs.

Arc and I have asked to see the output from the malware scanners - nada, except they ran fine. People don't always run the scanners correctly and the logs will bear that out. Did you run them as Administrator? Were the proper scan options set?

I'll ask once again before I give up on this thread. Please read the posts again and provide the logs for the malware scanners or any other information already requested.

Also please confirm that Norton was uninstalled.

Please follow this tutorial to provide the current operating environment of your machine.
http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html

Thanks

 

[nfamous209]

I appologize my computer has been freezing alot. so i'll try to explain what i have.

as far as system specs what more is needed. its a 2.9ghz intel i7 920 cpu, downgraded from 960 that was 3.4ghz, thought that was the issue, ram is 8gb kingston, 1333 2x4gb sticks. 120gb kingston SSD. 512gb video card.

the only scan that ran succesffully was the anti-root tds-killer. didnt find anything if i'm correct. I was able to get the windows security essencials installed but have not been able to scan because it freezes. even the offline windows defender froze at 90% ish. ran it 4 times, twice froze right at the beginning the other at 90 and last bout half way through.

i had a smaller ssd prior, when it all started, backed up my important files on my 2tb slave, and installed my new 120gb, and it still doing it, freezing. though for some reason the install was giving me hickups. it never let me format the entire drive to 1 always created a small 90mb or so partition. tried removing it prior to installing windows but no luck. i'm whilling to try and reinstall again.

also the following updates refuse to install:
Framework 3.5.1, system update kb2978092, kb2893519, kb2719857, kb2846960, kb2852386. none want to install, ive tried individually and done the steps mentioned. and no success.

 

[nfamous209]

correction was the mal ware bites. i'm running it again and going to attempt the tdsskiller once again, i believe it froze last time.. bare with me.

also i updated my system specs, hope that helps. didnt know that was available.

 

[nfamous209]

TDSSKiller complete, no threats found. Malware complete found some and eliminated em. going to try the windows defender now. after the tdsskiller i did the deeper one that required the restart btw. took me a few tries to restart as it kept freezing. and sometimes it freezes at the windows logo, or on the log on screen, and if i do manage to get it booted, it will just randomly freeze while i'm surfing the web.

 

[nfamous209]

ok was able to successfully run microsoft security essentials. found 1 item, a adwtrojan clicker file: C:\AdwCleaner\Quarantine\C\Users\Eddie\AppData\Local\Idle~_~Crawler\Idle~_~Crawler.exe.vir
and
file:C:\AdwCleaner\Quarantine\C\Users\Eddie\AppData\Local\Idle~_~Crawler\Modules\WdcMan.dll.vir

 

[nfamous209]

additional system info.

might of missed a few. looks like i was off on the memory for the vid card. also heres the tdss logs

 

[nfamous209]

running adwcleaner now

 

[nfamous209]

adwcleaner log file.

wow always thaught i had my system pretty clean, I used to use adawareplus for a long time but they changed alot and started not just being focused on adaware. also spybot as well. computer is pretty filthy.

 

[nfamous209]

I think i need to run the norton uninstaller again, I still see it in the start menu. but not in the add remove programs. I remembered why i always hated norton.