freezing

[fatguy]

my windows 7 64 keeps freezing. it seems to be random now, but can hang at 3 seconds or days. i run the ultimate troubleshooter and it tells me that several items that are important to windows cannot be found.

lsass.exe
sppsvc.exe
spoolsv.exe

all are in the system32 directory. when i go to the system32 folder, i find all of these files, however the names have been changed- all of the .exe extensions have been dropped. i assume that means they are not working.

my system has been problematic since i installed it last year. it was infected at one point, but i did find the trojan and kill it. it still required a repair of windows. windows then worked great until about 2 months ago. i am not infected currently- i have run numerous scans. i repaired windows again 2 days ago, but the same problem remains. it is very frustrating.

thanks in advance for any help.

michael

 

[Shadowjk]

You may want to run SFC /scannow

See http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?ltr=S For More Information

Hope This Helps,
Josh

 

[CarlTR6]

Download a copy of Malwarebytes (free), open it, update it, and run a quick scan.

Your are correct about those files. Without the .sys extension, they will not load.

 

[fatguy]

i have run malwarebytes numerous times and it finds nothing. not even in safe mode. btw, it will not freeze in safe mode, if that helps.

thanks.

michael

 

[CarlTR6]

Not freezing in the safe mode indicates that something is conflicting in a normal boot. Safe mode only loads minimal, basic drivers. I agree with Josh; run SFC/scannow and let's see if it repairs those files. Those are MS driver files.

all are in the system32 directory. when i go to the system32 folder, i find all of these files, however the names have been changed- all of the .exe extensions have been dropped. i assume that means they are not working.

In Control Panel > File Options, is the Hide known file extensions option unchecked?

Open Event viewer. Type Event Viewer in the search box in the Start menu. Click on Event Viewer. Look for red errors. Lets know what you find.

 

[fatguy]

running a scan now as suggested above. thanks for your help. i'll post back with results.

michael

 

[fatguy]

box was checked. the extensions are there. so that is ok i guess, except that the ultimate trouble shooter does not see them.

 

[fatguy]

event viewer is bleeding with red errors, but many seem to be programs that i have blocked from start up or from hard reboots. i have never found anything significant there

 

[CarlTR6]

running a scan now as suggested above. thanks for your help. i'll post back with results.

michael

box was checked. the extensions are there. so that is ok i guess, except that the ultimate trouble shooter does not see them.

At least we know the files are there and intact. The box is checked by default. I always uncheck it.

event viewer is bleeding with red errors, but many seem to be programs that i have blocked from start up or from hard reboots. i have never found anything significant there

OK, it was worth a try.

Run msconfig. Under the General tab, select Diagnostic Startup. Under the Boot tab, you might want to check Boot log. Apply and exit.

Reboot and see what happens with a diagnostic boot. Don't forget to change it back to the configuration you had originally.

You can also follow these instruction. Even if you don't have any dumps, maybe we can find some clues in the other information.

Blue Screen of Death (BSOD) Posting Instructions

 

[fatguy]

scan found nothing

 

[CarlTR6]

That did not surprise me. I suspect a hardware and/or driver issue. My suspects are video adapter, network adapter and audio adapter. Go ahead with these instructions: Blue Screen of Death (BSOD) Posting Instructions

 

[freaky88]

guys. i guess you havent read ms news lately, something is wrong with there servers, they have a hotfix here

Help and Support

 

[CarlTR6]

Good point, freaky; thanks. That is something that he can certainly investigate.

 

[freaky88]

i also applied the hhotfix, and i think mozilla firefox is having problems to because that was freeezing, switched to chrome and im fine

 

[fatguy]

off to work, will try those when i get home. thanks

 

[fatguy]

one more thing that might help you guys figure out what is wrong with my machine...

it will freeze before you open the desktop. from the screen where you select user, if you wait too long it will freeze there as well. not sure if that matters, but it seems then to be happeninig from windows alone, or am i missing something.

thanks again,
michael

 

[fatguy]

when i select diagnostic start up it automatically changes to selective start up with basic services. seems to run fine. no internest or sound. like safe mode with better screen resolution. no "boot log" displayed? what should i see? trying it with start up items...

will post again

 

[fatguy]

so same thing with start up items. no problem, limited services. changed back to normal, let me send one email and freeze.

 

[fatguy]

here are the files

 

[fatguy]

Symptom:

Device is not present, not working properly, or does not have all of its drivers installed.Cause:A device has a configuration problem that prevents it from working properly.Details:The device, Microsoft PS/2 Mouse, is reporting "tv_ConfigMgrErr24". This device will not be available until the issue is resolved. The Plug and Play ID for this device is ACPI\PNP0F03\4-23F9C1E3-0.Resolution:1. Verify the correct driver is installed.2. Try updating the drivers using Windows Update.3. Check with the manufacturer for an updated driver.4. Attempt to uninstall and then reinstall the device using Device Manager.Related:Explanation of Error Codes Generated by Device ManagerManage Devices in WindowsSymptom:
Device is not present, not working properly, or does not have all of its drivers installed.Cause:A device has a configuration problem that prevents it from working properly.Details:The device, Standard PS/2 Keyboard, is reporting "tv_ConfigMgrErr24". This device will not be available until the issue is resolved. The Plug and Play ID for this device is ACPI\PNP0303\4-23F9C1E3-0.Resolution:1. Verify the correct driver is installed.2. Try updating the drivers using Windows Update.3. Check with the manufacturer for an updated driver.4. Attempt to uninstall and then reinstall the device using Device Manager.Related:Explanation of Error Codes Generated by Device ManagerManage Devices in Windows