Frequent BDOS after uninstalling an anti virus software

[blingyblob55]

I recently uninstalled a version of my BitDefender and now my laptop is messed up. I am not sure whether the problem really rooted on that software or any other programs. I attached a rar file of Dumpfiles and a certain problem detail regarding this Bluescreen stuff. Hoping to look forward to solutions regarding this matter...

Thanks,
blingyblob55

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Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1a
BCP1: 0000000000005100
BCP2: FFFFF6FC40001A40
BCP3: 0000000000000001
BCP4: 0000000115E80121
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041213-25334-01.dmp
C:\Users\User\AppData\Local\Temp\WER-56363-0.sysdata.xml

 

[x BlueRobot]

You've uploaded a empty folder, please follow these instructions - http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[blingyblob55]

Here it is. Sorry for the inconvenience...

 

[x BlueRobot]

[COLOR="Red"]BugCheck 109[/COLOR], {a3a039d898bde589, b3b7465eeb3c230f, fffff80000b96bb0, 6}

*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntoskrnl.exe ( nt_fffff80000b95000+1bb0 )

Usual causes:  Device driver, Breakpoint set with no debugger attached, Hardware (Memory in particular)

Windows Kernel has become corrupted for some reason, this could be due to corrupted drivers modifying protected Kernel code or Kernel code being held within failing hardware, such as RAM.

Install Service Pack 1:

Microsoft Windows 7 Home Premium 	[COLOR="Blue"]6.1.7600 Build 7600[/COLOR]

• Learn how to install Windows 7 Service Pack 1 (SP1)

Service Pack 1 has provided many security and stability updates for Windows 7, which would be highly beneficial for your system.

Remove:

Start Menu\Programs\DAEMON Tools Lite

Daemon Tools uses a driver called sptd.sys, which is known to cause BSODs with Windows 7. It is recommend you remove this program, and use Windows own in-built features or another program.

Download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

• Double click to open it.
• Click this button only:
• 
• If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Remove:

Start Menu\Programs\TuneUp Utilities 2013
Start Menu\Programs\TuneUp Utilities 2013\All functions

Windows 7 doesn't require any programs which make changes to the operating system and registry, these programs tend to cause problems by modifying and deleting files.

• http://www.sevenforums.com/performa...registry-cleaner-tests-why-not-use-one-2.html

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Scan for any missing, modified or corrupted protected Windows files with:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[blingyblob55]

As of now, I am stucked on uninstalling the TuneUp Utilities 2013. I opened Control Panel and tried to uninstall the said program but no pop-up window follows therefore unabling me to continue the steps provided above. I am still working on the Service Pack 1 of my current version of Windows.

 

[x BlueRobot]

Have you tried using CCleaner instead?
View attachment 263879

 

[blingyblob55]

I tried uninstalling it using CCleaner yet nothing follows. I used to have had a problem of uninstalling this program before my computer suffers BlueScreen.

 

[x BlueRobot]

Post a screenshot of your Programs and Features when your trying to uninstall the program:

1. Start rb:
2. Control Panel
3. Select View by: Small Icons
4. Programs and Features

Do you have UAC (User Account Control) enabled?