Frequent BSOD error in general- not while playing games only.

[sabchat]

Hi,
I am having BSOD error frequently. I am not able to give the error log but uploading the zip file containing such things. I am not an expert at this and hence requesting you to help me recover from this error. My PC configuration is as under:
i5-2500k|Asus P8Z77 V-LE|Corsair GS 600 | Corsair Venegeance 16GB (8Gbx2)| XFX Radeon HD 6850 1 Gb |Seagate HDD 2 TB |Dell ST2220L 21.5inch

 

[Arc]

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[sabchat]

Sorry for my late reply. Since my last post I didn't have any such error as a result I didn't perform the Driver Verifier Test. But today the same problem occurred.

 

[Arc]

You enable driver verifier now. When it is in verifier, use the computer normally (despite of it being a bit laggy) and let it crash. Then upload a couple of dumps for analysis.

 

[sabchat]

ok. I am uploading a new zip file with latest crash dumps after enabling driver verifier. will I disable the driver verifier now?

 

[Arc]

Hi Sabyasachi, from West Bengal, I guess?

► You need to uninstall Daemon Tools. It is a very known cause of BSODs.

******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff88002508308, fffff9800cab8ee0, 0}

*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1308 )

Followup: MachineOwner
---------

► Uninstall the following programs, too! They all are harmful for your system.

• Start Menu\Programs\ASUS
• Start Menu\Programs\ASUS\AI Suite II
• Start Menu\Programs\ASUS\ASUS WebStorage
• Start Menu\Programs\ASUS\Disk Unlocker
• Start Menu\Programs\Catalyst Control Center

► Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

Now. Disable Driver Verifier, and let us know the situation.

 

[sabchat]

Hi Sabyasachi, from West Bengal, I guess?

► You need to uninstall Daemon Tools. It is a very known cause of BSODs.

******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff88002508308, fffff9800cab8ee0, 0}

*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1308 )

Followup: MachineOwner
---------

► Uninstall the following programs, too! They all are harmful for your system.

• Start Menu\Programs\ASUS
• Start Menu\Programs\ASUS\AI Suite II
• Start Menu\Programs\ASUS\ASUS WebStorage
• Start Menu\Programs\ASUS\Disk Unlocker
• Start Menu\Programs\Catalyst Control Center

► Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

Now. Disable Driver Verifier, and let us know the situation.

If I uninstall the Catalyst Control Centre there will be problem with my graphics card and the monitor. The screen resolution will never fit full screen.

 

[Arc]

For screen resolution, you are adjust it using the buttons on the monitor.

And, uninstalling Catalyst Control Center will not hamper anything. The thing that is needed is the Graphics Card driver, and that is not connecter with CCC at all.

So, do these and let us know the results?

 

[sabchat]

Thank You. I uninstalled the CCC and no more of such error has occurred in the last couple of weeks.

 

[Arc]

Very good news. If it crashes again, let us know.

 

[sabchat]

Well, even though I expected it not to but it has happened again today

 

[Arc]

Upload the crash dump.