Frequent BSOD in Win7 64bit

michaelitvin · Feb 13, 2011

These BSODs occur few times a week.
I've taken the laptop to the lab, and they said that a they didn't find problems in memory or HD.

Win7 Professional x64 clean install

HP Pavilion dv5 1190ej
2.53 GHz Intel Core 2 Duo Processor T9400
4096 MB RAM (2 x 2048 MB)
NVIDIA GeForce 9600M GT
WD 500 GB (5400)
http://www.sevenforums.com/These BS...c=en&cc=us&site=null&key=null&product=3819769
Minidump files are attached.

Jonathan_King · Feb 13, 2011

Hello,

The first dump blames AVG Identity Protection. Honestly, at this point, I think it's best to remove that completely, using the tool found here: AVG - Download tools

If the BSODs persist, run driver verifier: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

After you've had more BSODs caused by driver verifer, please upload a jcgriff2 report: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

...Summary of the dumps:

Code:

[font=lucida console]
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Feb 12 16:50:52.343 2011 (GMT-5)
System Uptime: 0 days 0:50:44.029
*** WARNING: Unable to verify timestamp for AVGIDSFilter.Sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSFilter.Sys
Probably caused by : AVGIDSFilter.Sys ( AVGIDSFilter+1406 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  Steam.exe
FAILURE_BUCKET_ID:  X64_0x50_AVGIDSFilter+1406
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Feb 12 15:33:15.165 2011 (GMT-5)
System Uptime: 0 days 6:06:26.241
Probably caused by : ntkrnlmp.exe ( nt!CmpRemoveFromDelayedClose+5c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!CmpRemoveFromDelayedClose+5c
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

michaelitvin · Feb 13, 2011

thanks for your quick reply,
I've actually removed AVG using this tool some time ago, so the last BSODs will probably point to something else.
I'll install Driver Verifier and wait for the next seizure...

Jonathan_King · Feb 13, 2011

Apologies, I posted the wrong advice in this thread; what I posted was for this one. The disadvantages to trying to juggle multiple threads!

My advice to you is a little different; I suggest you uninstall Daemon Tools first thing. When that is done, remove SPTD with this tool: http://www.duplexsecure.com/download/SPTDinst-v174-x64.exe

Code:

sptd.sys       Sun Oct 11 16:55:14 2009 (4AD24632)
a0eiq1p0.SYS   Tue Jul 14 17:12:55 2009 (4A5CF4D7)
aenh4ygb.SYS   Tue Jul 14 17:12:55 2009 (4A5CF4D7)
a1f3v91q.SYS   Tue Jul 14 17:12:55 2009 (4A5CF4D7)
a85wublc.SYS   Tue Jul 14 17:12:55 2009 (4A5CF4D7)

Install this updated Realtek network driver: Realtek

Code:

Rt64win7.sys   Thu Feb 26 04:04:13 2009 (49A65B0D)

Finally install updated Card Reader drivers from here: ftp://driver.jmicron.com.tw/CardReader/Windows/JMB38X_WinDrv_R1.00.56_WHQL.zip

The driver verifier is still a good idea; run that if the BSODs persist after the above changes.

...Summary of the dumps:

Code:

[FONT=lucida console]
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sun Feb 13 02:35:13.962 2011 (UTC - 5:00)
System Uptime: 1 days 9:04:27.913
Probably caused by : win32k.sys ( win32k!RGNOBJ::bCopy+29 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!RGNOBJ::bCopy+29
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Feb  6 09:38:45.691 2011 (UTC - 5:00)
System Uptime: 0 days 23:38:26.028
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33906 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  SearchFilterHo
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+33906
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Feb  5 09:57:37.795 2011 (UTC - 5:00)
System Uptime: 0 days 20:48:52.746
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33906 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  SearchFilterHo
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+33906
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Feb  4 12:56:07.533 2011 (UTC - 5:00)
System Uptime: 0 days 21:03:21.484
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33906 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  SearchFilterHo
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+33906
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Feb  3 15:41:49.965 2011 (UTC - 5:00)
System Uptime: 1 days 9:16:02.776
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::DestroyOneAllocation+146 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD7
PROCESS_NAME:  plugin-contain
FAILURE_BUCKET_ID:  X64_0xD7_dxgmms1!VIDMM_GLOBAL::DestroyOneAllocation+146
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/FONT]

michaelitvin · Feb 25, 2011

Still the problem is there...

I first ran the verifier, which caused my computer to slow down and made the BSODs less frequent. But after about a week and a half it crashed. I was happy because I thought that I might get some information from the verifier, but it crashed so badly that windows couldn't start anymore... doe! :shock:
So I restored a backup (image of C: - system restore wouldn't work) from a couple of months ago and did everything as you suggested with the drivers. After a few days I got BSOD again.
Dump is attached.

Jonathan_King · Feb 25, 2011

This crash blamed your nVidia display drivers; install updated ones from here: Drivers - Download NVIDIA Drivers

Code:

nvlddmkm.sys   Sat Oct 03 14:02:29 2009 (4AC791B5)

Also, install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

...Summary of the dumps:

Code:

[font=lucida console]
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Feb 25 02:11:38.181 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:15.132
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+18d0ba )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x3B_nvlddmkm+18d0ba
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

michaelitvin · Feb 28, 2011

Updated the NVIDIA driver, no luck...
Today's 2 BSODs are attached.
Any other suggestions?

Jonathan_King · Feb 28, 2011

Install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

Run driver verifier again: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

If/when you get more BSODs, upload a new jcgriff2 report. See here: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

...Summary of the dumps:

Code:

[font=lucida console]
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Feb 28 08:25:08.978 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:15.788
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Feb 28 08:11:47.108 2011 (UTC - 5:00)
System Uptime: 1 days 4:07:58.059
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33906 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  SearchFilterHo
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+33906
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

michaelitvin · Mar 1, 2011

ok, downloading it now..
is it possible to rule out a hardware fault? I still have warranty for a short period

Jonathan_King · Mar 1, 2011

Typically, I start with software causes, and when those run out, we know it's hardware. We can skip right to the hardware diagnostics now, since you're under some time constraints.

Run all three Prime95 tests: http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html

Also, run Memtest86 overnight: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Run SeaTools, for the hard drive.

michaelitvin · Mar 10, 2011

Can't find time for all these HW tests... Do have some updates though.

- Took the laptop to a lab, where they've tested RAM and HDD and found no errors.
- Tried to install SP1, no success. Windows Update fails with no reason given (unknown error...). Tried to install manually from Microsoft site, it also refuses to install. Tried Update Readiness Tool and the Update Troubleshooter, no luck. Tried renaming %windir%/SoftwareDistribtion, still no luck. When I open Windows Update, it shows SP1 as important, but the box is not checked (unless I check it manually).
- Ran "sfc /scannow". It found errors, but couldn't fix some. Log attached.

michaelitvin · Mar 11, 2011

oops, forgot to attach the log...

michaelitvin · Mar 20, 2011

Jonathan, any suggestions?

Jonathan_King · Mar 21, 2011

I don't know what tests the computer lab used, so please complete the following: http://www.sevenforums.com/crashes-debugging/144313-frequent-bsod-win7-64bit.html#post1267492

mgorman87 · Mar 21, 2011

You can also attempt a http://www.sevenforums.com/tutorials/3413-repair-install.html to see if that helps

Frequent BSOD in Win7 64bit

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