Frequent BSOD seemingly randomly during normal system use

[ChrisPwildcat]

I work for a non-profit and we recently had some refurbished computers donated. One of them, however, has been having random BSOD issues since install. I had a friend who is reasonably tech savvy help me out and he ran a BIOS diagnostics (I think that is the correct term) and determined that there was nothing wrong with the hardware.

I've tried uninstalling all the gimmicks that Dell included with their system (Dell Stage, ebay, Bingbar, etc) just to get to the base system, but just when it seemed like that was working I started getting the BSOD again.

Here is the info from one of the crash reports that loads after Windows reloads after a crash:

Problem Event Name: Blue Screen
OS ver: 6.1.7601.2.10.256.48

Locale: 1033

BC Code: 1e
BCP1: FFFFFFFFC0000005
BCP2: 0000000000000000
BCP3: 0000000000000008
BCP4: 0000000000000000

OS ver: 6_1_7601
Service Pack: 1_0
Product: 2561_7

 

[Northernsoul55]

Hi,
According to your logs:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa8004d9a038, be200000, 5110a}
Probably caused by : hardware
Followup: MachineOwner
 
 
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred.

Firstly please uninstall these programs:
Antivirus Free Edition - AVG??
Avast Free Edition :ar: avast! Uninstall Utility | Download aswClear for avast! Removal

As an alternative install MSE:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

:ar: http://windows.microsoft.com/en-US/windows/security-essentials-download

These drivers needs updating:

Driver: [COLOR=red]intelppm.sys[/COLOR]
Dated: Tue Jul 14 00:19:25 [COLOR=red]2009[/COLOR]
Relates to: Intel Processor driver
Driver: [COLOR=red]intelide.sys[/COLOR]
Dated: Tue Jul 14 00:19:48 [COLOR=red]2009[/COLOR]
Relates to: Intel IDE storage driver

Use the Intel Update Utility and update any necessary drivers:

:ar: https://downloadcenter.intel.com/Default.aspx

Run these tests and post back:

Stress testing cpu - Prime95
:ar: http://www.mersenne.org/freesoft/

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Tip

Run these tests overnight

Also please follow this guide to troubleshoot your issue:

:ar: http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

cheers

Dave